Pestana Group hotels in Ciempozuelos, Madrid

"The hotel in general is on good condition, the staff was great, they helped us to get the room early as we arrived at 6:30 in the morning, not that early but at least they did help. The room was super clean, small but very confortable. Nacho the guy who welcomed us was super nice , we always saw him helping all the guests, as well as the guy at the main door. Just want to mention two points that go against the hotel, one of them is the front desk area, it needs renovation, also the AC it’s set...

"The hotel was in a great location on Plaza Mayor. Cabs got tripped up a bit, preferred to drop you off up the street and some didn’t show up given the location. The staff was welcoming and helped getting a cab on the way to the airport since two we ordered either cancelled on us or we’re going to be too late. Room was nice and comfortable. "