2/10 Terrible
Muhammad
11 Feb 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I recently stayed at this hotel and, unfortunately, my experience left much to be desired. Upon check-in, I was met with a lack of warmth from the reception staff, which immediately set a negative tone for my stay. I requested a room with a street view, as well as one close to the elevator due to my extra luggage. However, the receptionist informed me that there was only one room available in my booked category for the entire hotel, with no other options unless I agreed to pay an additional fee.
Having stayed at two different hotels in Copenhagen during this trip, it was clear to me that the previous hotel I stayed at made a much greater effort to ensure their guests felt welcome and valued. Sadly, my experience at this hotel was far from that. As this was my first time staying here, I had hoped for a more hospitable atmosphere. Unfortunately, due to this unwelcoming treatment, I do not see myself returning in the future.
Muhammad
Stayed 2 nights in Jan 2025