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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
Elegant adults-only property on the beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

On the beach, beach massages, scuba diving, snorkelling
Property amenity
View from room
Junior Suite Swim Up Ocean View
Preferred Club Rooftop Ocean Front Suite With Plunge Pool
VIP Access

Reviews

6.8 out of 10

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
The price is €278
includes taxes & fees
15 Dec - 16 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Up Pool View

Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Pool View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite

Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim up Ocean View

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Swim up Ocean View

Highlights

Furnished patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Swim Up Ocean View

Junior Suite Swim Up Ocean View

Junior Suite Swim Up Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
  • 73 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front

Preferred Club Junior Suite Ocean Front

Preferred Club Junior Suite Ocean Front

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal of Day

Free minibar, in-room safe, individually decorated

Deal of Day

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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7.6 out of 10, Good, (248)
The price is €279
includes taxes & fees
30 Nov - 1 Dec
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About the area

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600

What's nearby

  • Paradise Beach - 5 min walk - 0.4 km
  • Mr. Sancho's Beach Club - 13 min walk - 1.2 km
  • Playa Mia Grand Beach and Water Park - 15 min walk - 1.3 km
  • Nachi Cocom Beach Club & Water Sport Center - 3 min drive - 2.8 km
  • Chankanaab National Park - 5 min drive - 5.0 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Luxury all-inclusive property near Paradise Beach
Near Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park, Secrets Aura Cozumel - Adults Only - All Inclusive provides a swim-up bar, a beach bar and a poolside bar. With a beachfront location, beachfront dining and beach massages, this property is the perfect place to soak up some sun. Treat yourself to aromatherapy, reflexology or a hot stone massage at Secrets Spa by Pevonia, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Yoga classes are offered at the health club; other things to do include boat tours, scuba diving and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe.
You'll also find perks such as:
  • 3 outdoor pools with sunloungers and a swim-up bar
  • Free self-parking and valet parking
  • Free bike hire, 2 outdoor tennis courts and express check-out
  • Express check-in, smoke-free property and concierge services
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 266 individually furnished rooms feature comforts, such as air conditioning and separate sitting areas, in addition to perks, such as free stocked minibars and dressing gowns. Guests reviews speak well of the clean rooms at the property.
Other conveniences in all rooms include:
  • Designer toiletries and hairdryers
  • HDTVs with premium channels
  • Separate sitting areas, LED light bulbs and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Cooking
Dancing
Language
Yoga

Entertainment

On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on 15 Dec 2024 start from €277.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Aura Cozumel - Adults Only - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Secrets Aura Cozumel - Adults Only - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Secrets Aura Cozumel - Adults Only - All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkelling, kayaking, cycling and more.

Where is Secrets Aura Cozumel - Adults Only - All Inclusive located?

Nestled on the beach, this Cozumel property is within a 5-minute walk of Arrecifes de Cozumel National Park and Paradise Beach. Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are also within 1 mile (2 km).

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 322 out of 1127 reviews" "
Rating 8 - Good. 241 out of 1127 reviews" "
Rating 6 - Okay. 263 out of 1127 reviews" "
Rating 4 - Poor. 164 out of 1127 reviews" "
Rating 2 - Terrible. 137 out of 1127 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

2/10 Terrible

Wendy

Disliked: Staff & service, property conditions & facilities
This hotel was overall the worst place I’ve ever been to. We had so many problems since day one. We had booked a room with a swim up pool, when we get there we are told that they did not have our room available and won’t have it until the next day at check in time which is at 3pm. We still dont understand how we were able to book a room and it not be available. They gave us an “upgrade” room that has an ocean view (which did not) and were told “most people usually love the upgrade its much better you wont want to switch back” which based off of that it happens a lot. We get to our “upgraded” room and the room isn’t very clean. The bathtub wasn’t clean neither was the shower and there was not hot water it was barely warm to say the least. The next day we go to switch our rooms and they told us “your room isn’t ready give us like an hour and a half and well call you” we came back in one hour and it still wasn’t ready, we didn’t end up getting our room until about 7pm the next day, 4 hours past the time we were supposed to get it. We finally get to the room we initially booked and paid for and there was a disgusting smell, there was lipstick on the towels and it was overall disgusting. The restaurants included with the hotel were either closed on most of the nights or had very limited food from the menu. We did not have one good day at this resort. We told management and they seemed to not care.
Stayed 3 nights in Nov 2024

4/10 Poor

Alex, Rancho Cucamonga

Travelled with partner
Disliked: Amenities, property conditions & facilities
Old, moldy, smelly Unattractive pools Limited pool service Lots of upselling not worth it
Stayed 2 nights in Nov 2024

2/10 Terrible

Charlene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If I could give negative stats I would. First day I got food poisoning, they had to call the paramedics and a doctor to com give me an IV. The food at all the hotels that are connected was horrible including room service. The pool tiles were coming off and there was mold all over the pool and room. The swim up/ ocean view well you can’t see even see the ocean. We will never go back and I am filing a CB loan with the insurance as for half the trip I could barely get out of bed. Horrible would NEVER RECOMMEND
Stayed 7 nights in Nov 2024

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It took 4 hours to check in since the room I reserved almost a year prior “wasn’t available”. I spent the whole day traveling and spent another 4 hours at the resort to get a room. The front desk staff were horrible!!! I will never let anyone I know stay at this resort.
Stayed 5 nights in Nov 2024

6/10 Okay

Felicity, Pleasant View

Travelled with group
Liked: Cleanliness, staff & service
We booked this hotel for a lower priced all inclusive vacation and that is what we got. The overall rating I am giving is 'Good'. Firstly, the food was very good. Better than expected!! The staff were all very nice. Facility is clean. Now...It is an older hotel and the rooms are very inconsistent. We checked in with friends to 2 ocean view rooms. Our view was trees - they had ocean/pool view. Amenities in the rooms were hit and miss. No clock or hairdryer in ours, no umbrella or washcloths in theirs! Our First room had water leaking around the base of the toilet, NO HOT WATER, and 3 non working light fixtures. With the tree view, it made the room very dark. It took 4 days to get a new room assigned. The 2nd room finally got the ocean view, Hot water, however the bed wasn't as comfortable. Still no clock and I'm pretty sure the fan would have eventually sparked and caught fire if we left the switch turned on. Probably would not come back to this hotel.
Stayed 7 nights in Nov 2024

6/10 Okay

Margaret Ann

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Oct 2024

8/10 Good

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My husband and I stayed here for a week. It was not the nicest all inclusive we’ve stayed at but the staff were incredible - special shout out to Diego, Arbey, & Irving!! The biggest issue we had was maintenance problems. From the beginning of the trip our toilet would constantly run, one sink leaked, and the bathtub only had one working faucet. We did submit multiple maintenance requests and told multiple people but none of the issues were ever fixed. One evening maintenance came by around 5:30pm while we were showering and getting ready for dinner. They said they’d come back in an hour but never did. Pro tip: book excursions through the resort where you can get snorkeling gear for free, NOT from Amstar - the company set up in the lobby. We could have saved a lot for the two of us and when we found out, they wouldn’t refund us.
Stayed 7 nights in Nov 2024

8/10 Good

Chad Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good resort. Fun pools and decent rooms. Not a good variety of food choices. Restaurants have the same thing every night. Food was good though.
Stayed 5 nights in Nov 2024

8/10 Good

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful getaway.
Stayed 4 nights in Nov 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about this hotel is that it has many pools, a spectacular beach. I didn't like that check-in was 40 minutes late, the room wasn't cleaned in the two days we were at the hotel and the restaurants with buffets don't have much variety of food.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ginny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Belal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was not offered the room upgrade that I was owed
Stayed 2 nights in Nov 2024

6/10 Okay

Rhonda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is dated, not all food choices available every day, or not available without a preferred club pass. Probably wouldn’t stay here again.
Stayed 7 nights in Nov 2024

6/10 Okay

Valerie L

Stayed 4 nights in Oct 2024

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hot water was an issue in the room. For the preferred club the food was good, but cafe and buffets need better options
Stayed 4 nights in Nov 2024

8/10 Good

Ryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been around the Caribbean and stayed at several resorts. For the money, Secrets is a fantastic experience for the money. The food is pretty good- all commodity foods BUT the flavor is there! Plus you’re a short ride from great food out side the gates. I’d read that the property was dated and needed an upgrade - but I found it pleasant. Staff was great! The Caribbean in my opinion is some of the worst customer service in the world but Secrets staff was kind, welcoming, smiling, accommodating. Marco, Gabrielle, Strong Diego/ Skinny Diego and the event staff were all really great to interact with. The only personnel issues I saw were at the concierge where they want you to take in a 90 minute presentation for free excursions. WAY too aggressive. Our person, who for the record did a great job, would not let off…. Multiple times a day while we were relaxing they would interrupt us in an attempt to do the presentation. Their boss “Arnie” was probably the problem; I witnessed him berating a staff member in the lobby- POOR FORM ARNIE! You work in hospitality, someone is always watching. As a sales person in Hospitality myself, I could give a million suggestions other than “be aggressive”. However, Secrets was a great experience and I will certainly be back.
Stayed 4 nights in Nov 2024

6/10 Okay

tom lee

Travelled with partner
Just ok
Stayed 5 nights in Nov 2024

8/10 Good

Cynthia

Stayed 7 nights in Oct 2024

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was quiet and relaxed! The entertainment was fun. The food was the worse part, it was mediocre food at best!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Stacey Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Food and drinks were great! Above average for an all inclusive. Staff was very friendly. Facility was older but the staff was working on upgrading / painting, etc. Rooms were very clean. Comfortable bed. Rain shower.
Stayed 5 nights in Oct 2024

6/10 Okay

lorie kaylyn

Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately there was no hot water. Maintenance was not able to fix it. There was a terrible odor outside in the hall when entering and exiting.
Stayed 6 nights in Oct 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment group, the diegos were friendly and fun! There wasnt really a tour of the resort or bunch of information regarding places to eat and location, learned by word of mouth or exploring. Staff was super friendly. A designated beach bar would be an excellent add.
Stayed 7 nights in Oct 2024

4/10 Poor

Sheila, Maxwell

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty, we didn't have hot not even warm water the entire stay. Cold showers the entire time. Limited on restruants unless you are preferred.
Stayed 5 nights in Oct 2024

6/10 Okay

Melandie

Disliked: Property conditions & facilities
The initial room we checked into smelled terrible. The smell was like mildow or mold. The bedding and seating areas smelled the same. Food was not the greatest on this resort but its an island. Oh, our water was cold. The ceiling in the hall was falling down but we ignored that because we know there has been resebt hurricanes. After meeting eith managaemnrt we were given another room in the preferred area because it was so much better. Sheets smeeled better. Air smelled better. Shower was lukewarm was definitely an improvement.
Stayed 6 nights in Oct 2024