Cretaquarium

Staff (5*), Hotel (3.5*), Meals (2*) Negative start, we booked a superior double and we got a single with a small double against the wall (2nd person crawls on the bed), 1 side table, 1 coffee ☕ confirmed it was a single. Positive, Robert arranged an upgrade (extra cost). Appreciated upgrade but disappointed with the original room allocation. The staff were awesome (Stella, Joanna, Nassos and Djemalie Facilities as expected, communal toilets clean, bar was on occasion busy and pool loungers were usually booked by 10am (European guests booking loungers before breakfast😒😒). General: Loads of shops and restaurants close by and Malia strip is walkable. Sunsets on the beach are worth the evening walk. A few noisy or inconsiderate male guests but they calmed down when no one paid attention. If meals were improved this is a hotel I would revisit. Con: Meals were just ok 🙁 There's a selection and meal theme varied but nothing made you feel like having seconds. Some days it was difficult to find something you wanted to eat. We ate lunch out most days in small village taverns and that was 😋 Breakfast varied but fried eggs are not served daily, when they were they were slow cooked in oil not fried As with most buffets people waste a lot of food. The a la carte meal was better than buffet but again felt like it was missing something. Again the team serving were the high point, dishes were served fairly quickly and drinks topped up.

Me and my family had a wonderful stay at this property. I could not fault a thing!

Had an amazing weekend at Palmera! Check in staff was kind and efficient. The bar staff was not attentive, I was often ignored but it didn’t bother me too much as I wasn’t in a hurry. Unfortunately, there were many extra charges and add ons that I was not made aware of. Many guests and I complained about the fact that we paid for all inclusive, yet most things were not included. A bit disappointed about that, a simple note on the property details would have sufficed. Regardless, the food was delicious and the vibes were great! The kitties were my favorite part! I would come back, but only after April 1st, when everything opens for the season.