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"Absolutely gorgeous hotel. The rooms were spacious and well thought out. We stayed just one night but could easily have spent more time at the hotel and exploring the area."

"Really large rooms and beautiful view of the lake. One of my favorite hotels. The free shuttle bus from the train station helps a lot."

"Very beautiful view of lake."

"This place was amazing and we were so blessed with the best experience. The buffet for both dinner and breakfast were amazing, you can’t even imagine how grateful choices, and Onsen hot spring was fabulous view! Great amenities and excellent staffs. We will come back again soon."

"Everything was excellent from checkin to checkout. Service was prompt, courteous and high quality. Highly recommend it!"

"This hotel was amazing. From the moment we walked on the premises we were greeted by friendly staff who helped us with our luggage and made our check-in very easy. The lobby is nice but the view of lake Ashi was breathtaking. The onsen was something special. It has multiple baths and an open air setting that will be hard to top. The dinner and breakfast buffet meals were amazing and dinner included Japanese whiskey. If you’re looking for something to balance out the crowded busy city life of Japan, this hotel will give you a retreat you’ll never forget."

"A very peaceful stay, sad that a lot of the restaurants around the place closes for the day near the time of check in."

"Very nice, quiet place that is close to the station. Amenities were great and service was A+."

"Hakone Airu was unbelievable. Great staff, beautiful room and our dinner and breakfast were delicious. Could not recommend higher "