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"I loved my stay at Hakone Airu. It was peaceful, quiet and the staff were able to speak English. The facility was very tourist friendly. I absolutely loved the private onsen and being able to dip in and out whenever we liked. The lounge space next to the private onsen is such a bonus. The bathroom and shower were very clean as well. The only slight discomfort was the fact the shower is exposed to the outside so can be very cold when you initially step in the shower during winter time. "

"Beautiful property and wonderful service. "

"Peak onsen experience for the price. The dinner is a bit expensive and only did it once. So far everything is great."

"Relaxing place to rest"

"Amazing hotel with stunning views of Lake Ashi. All-inclusive resort style, with Breakfast and dinner buffet included. Onsen with indoor and open air pools, all necessary toiletries provided, toothbrush/toothpaste, razors, q tips, combs, amazing skin care products! The Hakone Ropeway is just a 3-5 minute walk. It was a very relaxing and rejuvenating stay. Definitely recommend and would love to stay here again!"

"A traditional hotel with an abundance of old-world charm. We were so impressed by how well-maintained and clean this hotel was, as well as the warm friendly greetings we regularly received from staff who were positioned throughout the front lobby. Service and hospitality were top class. Buffet breakfast and dinner were great – a wide variety of choices were available. Family members with dietary requirements were generally able to find something that suited them and food was well-labelled. Visited Hakone for the woodwork (Yosegi Zaiku) rather than the hot springs so unfortunately cannot comment on the onsens. The walk from Hakone-Yumoto Station to the hotel can easily be done in around 20-30 minutes depending on how quickly you go. It is a very pleasant walk especially along the Sukumo River. However, if you are carrying a lot of luggage, a taxi would be the better option. Overall, this was a beautiful, well-run establishment and we really enjoyed our stay here."

"We loved it here! Beautiful property, attentive and lovely staff, delicious food. A great way to end our holiday in Japan. "

"Perfect 10!!! Everything about this place and its location and surrounding area is a perfect 10! In house Onsen is amazing and the staff are very very very helpful and accomodating. Our japanese style room was very pretty and comfortable."