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"Amazing "

"The staff was amazing !"

"Location, restaurant and service"

"Everything was very convenient and easy to access. Shopping is very close 5 minute walk and lots of dining options. Highly recommend visiting off season. Very friendly staff. I hope to revisit!! "

"safe, quiet, nice big room, in historic area, walk to museums, restaurants"

"Super cool place "

"Beautiful hotel! I was there for a SEASECS conference, and while busy, it was also very nice. My only real complaint is that there were more than a few times during the day, when I came down to the front desk to ask for something. Most of the staff were extremely pleasant. However, there were two women at the desk, who were not helping anyone. I stood there for more than minutes before even being acknowledged. I observed these same two girls doing this same thing to other people as well. They were too busy on their phones. They were the only ones who didn't display an extraordinary amount of empathy, or kindness. Their answers were short and sharp, not just to me, but to everyone. I had come down for a "DND" sign for my door and (after waiting for more than 5 minutes) was perfunctorily told that they didn't have any. No eye contact. No smile. I felt as though I was an inconvenience. Either way, the stay was fantastic, and aside from those two girls (and I don't want to describe them--we all have bad days!), the staff was extraordinarily amazing. I wont let two girls who clearly don't care about their job at such a prestigious hotel keep me from staying again, nor from recommending it to others! I can't wait to come back!"

"Location, convenience and friendliness of staff. "

"The staff was very generous and kind and helpful. Everything was very clean. It was a slow time of year, but we still saw many staff who were asking if we needed anything."