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"Loved it!"

"We always stay here when we have to get on or off the Shinkansen as it is not too far. The variety of dining and shot options also make us want to stay here and it is not as chaotic as in Tokyo city centre or Shinjuku. We prefer this place as it is easily walkable to the shops and dining places we often go to as we know what we're getting. The staff are always friendly by and approachable. We also like the fact that when we request extra pillows they sent them right away. In other hotels, we are asked to come and get the pillow/s ourselves which is not so bad but the service at Prince Hotels are great usually. This is one of our fave hotels. Although our room with double beds was not as spacious as in similarly priced accommodation, we find it cater to our needs very well "

"Amazing staff, service, and experience. "

"Every time I visit this city I am amazed to find something new. From entertainment to Art and food. This is one of my favorite places to go. "

"I loved my stay at Hakone Airu. It was peaceful, quiet and the staff were able to speak English. The facility was very tourist friendly. I absolutely loved the private onsen and being able to dip in and out whenever we liked. The lounge space next to the private onsen is such a bonus. The bathroom and shower were very clean as well. The only slight discomfort was the fact the shower is exposed to the outside so can be very cold when you initially step in the shower during winter time. "