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"This is our second stay at this hotel. It has fantastic onsens, great Japanese buffet, and the rooms are large and comfortable. Kinu-Tateiwa Otsuribashi, a famous suspension bridge, is right behind the hotel that leads to great sceneries. Hotel is approximately 12 min walk to Kinugawaonsen Station, and offers shuttle bus in the morning to the station by request. Next time we visit Nikko, we definitely go to this hotel again! "

"Big room,nice staff..dog can relax as well as owner❤️… Shower water so slow🥲 bathroom old."

"Serene and quiet place"

"The hotel property is amazing. But don’t like the area. Everything closed around 5:00 pm. There was no restaurant s in the area and shopping, so we have to eat at the hotel. "

"Quiet cultural experience. We were the only foreigners we could see. Beautiful property, view and area. Not a lot of places to visit but enough for 1-2 days. FYI This property is not at the Nikko city but the Nikko area. Large buffet and free drinks. Beds on the floor and daughter was really on the floor but all part of experience. If you want a quiet experience away from the city then this is great- even better with small children as has a pool park next door. "

"Ideal room setup for a family with small kids. The futons can be closed off with the partition allowing for separation between kids and adult. Shower and onsen were spacious and the room came with kitchenette including stove, fridge and microwave. Good location within walking distance of restaurants, stores and some local attractions. "

"The worst experience for check in as they messed up our booking - wrong unit number and code were informed, and it was for another Rakuten stay, not this facility! The facility is new, a huge living & dining area compare to Nasu where we stayed a year ago. Too many huge bugs in the balcony, lots were dead already but not cleaned… narrow parking area and the aisle "

"Feels very upmarket from the entrance all the way to the room. The Japanese room I stayed in felt extremely large; like a 5-star hotel in Tokyo. The washbasin area looks modern and is well equipped with amenities, including a face steamer. Separate toilet is large. Bathtub is deep for a good soak with a nice view of the outside. Parking is limited in front so you need to drive further in or up the slope. May be inconvenient if you are alone with heavy luggage and arriving late. Some of the...

"Above expectations, loads of surprise amenities and mod cons "

"ห้องพักสไตล์ญี่ปุ่นไม่มีเตียง ห้องน้ำอาบแยกไม่มี "

"Clean and luxuary"

"This is one of the best hotels I have ever lived in Utsynomiya. I visit to Utsynomiya once a year, and it is hardly find an affordable while comfortable hotel. Finally, I am able to find one. Highly recommend this hotel. I stayed in this hotel for three nights. Room is spacious.The hotel itself is convenient as it is located nearby the JR station. Staff are helpful and polite. There are many options in the breakfast buffet. I will choose to stay here again."

"Amazing hotel and stuff. Thank you very much. Even the restaurant is wonderful "

"Nice place "