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The Ritz-Carlton, Dubai

5.0 star property
Luxury hotel on the beach, with 6 outdoor pools

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Dubai

Aerial view
Property amenity
6 outdoor pools, open 9:00 AM to 6:30 PM, pool cabanas (surcharge)
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Lobby
Unwind in luxury at The Ritz-Carlton, Dubai, where the private beach beckons and golf enthusiasts can tee off on 9 holes. Savor international cuisine at one of the 8 restaurants or treat yourself to a detox wrap and massage at the spa. Helpful staff have made lasting impressions on previous guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
The current price is €633
includes taxes & fees
14 Feb - 15 Feb

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Family Suite, 2 Bedrooms, Non Smoking, Partial Sea View

Family Suite, 2 Bedrooms, Non Smoking, Partial Sea View

Family Suite, 2 Bedrooms, Non Smoking, Partial Sea View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 158 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Room, 1 Double Bed, Non Smoking, Partial Sea View (Balcony)

Premium bedding, minibar, in-room safe, desk

Family Room, 1 Double Bed, Non Smoking, Partial Sea View (Balcony)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 100 sq m
  • Partial sea view
  • Sleeps 6
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

47-inch LCD TV with digital channels, TV

Suite, 1 King Bed, Balcony, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Twin Room, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Club Twin Room, 2 Queen Beds, Non Smoking

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Twin Room, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Club Twin Room, 2 Queen Beds, Non Smoking

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 3
  • 2 Queen Beds

View all photos for Twin Room, 2 Queen Beds, Non Smoking, Ocean View

Premium bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony, Garden View

2 bars/lounges, 2 swim-up bars, 2 poolside bars

Suite, 1 King Bed, Balcony, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 108 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 108 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Queen Beds, Non Smoking, Balcony

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 3
  • 2 Queen Beds

View all photos for Royal Suite, 2 Bedrooms, Non Smoking, Ocean View

Royal Suite, 2 Bedrooms, Non Smoking, Ocean View | Living room

Royal Suite, 2 Bedrooms, Non Smoking, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Club Lounge
Free cots/infant beds
  • 308 sq m
  • Sea view
  • Sleeps 6
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Family Room, 1 Double Bed, Balcony, Partial Sea View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 6
  • 1 Double Bed

View all photos for Club Suite, 1 King Bed, Sea View

47-inch LCD TV with digital channels, TV

Club Suite, 1 King Bed, Sea View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 6
  • 2 Double Beds

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About the area

Map
Jumeirah Beach Walk, Dubai

What's nearby

  • Marina Beach - 1 min walk
  • The Walk - 1 min walk
  • Dubai Marina Mall - 15 min walk
  • Skydive Dubai - 17 min walk
  • Emirates Golf Club - 9 min drive

Getting around

  • Jumeirah Beach Residence 1 Tram Stop - 6 min walk
  • Dubai (DXB-Dubai Intl.) - 39 min drive

Restaurants

  • ‪ماكدونالدز - ‬1 min walk
  • ‪Charlie & Friends - ‬3 min walk
  • ‪Cafe Bateel - ‬2 min walk
  • ‪ستاربكس - ‬2 min walk
  • ‪Suvoroff - ‬3 min walk

About this property

The Ritz-Carlton, Dubai

Luxury family-friendly hotel near Marina Beach
Located close to Emirates Golf Club, The Ritz-Carlton, Dubai provides an adjacent golf course, an airport shuttle and 2 swim-up bars. With a private beach, beachfront dining and free beach cabanas, this hotel is the perfect place to soak up some sun. Indulge in a body treatment, reflexology and a deep-tissue massage at the on-site spa. At the 8 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. The gym offers yoga classes and fitness classes; other things to do include hiking/biking, beach volleyball and archery. Stay connected with free in-room WiFi, and guests can find other amenities, such as 2 poolside bars and a terrace.
You'll also find perks such as:
  • 6 outdoor pools and a children's pool, with a lazy river, a waterslide and 2 swim-up bars
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a free cruise shuttle and bike hire
  • 4 outdoor tennis courts, a reception hall and a gift shop
  • Guest reviews speak highly of the helpful staff
Room features
All 294 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with separate baths/showers and free toiletries
  • 47-inch LCD TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

Languages

Arabic, Dutch, English, Filipino, French, German, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (AED 100 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free cruise terminal shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: AED 160 per person
  • 2 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • 8 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Amaseena
  • Blue Jade
  • Caravan
  • La Baie
  • Splendido

Things to do

  • 4 outdoor tennis courts
  • 6 outdoor pools
  • 9-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Lazy river
  • Motor boating
  • Parasailing
  • Pilates classes
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (32,292 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free beach cabanas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 2800
  • New Year's Eve (31 December) Gala Dinner per child: AED 500 (from 6 to 11 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 160 per person
  • Fee for in-room wired Internet: AED 100 per day (rates may vary)
  • Airport shuttle fee: AED 525 per vehicle (one-way)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 6:30 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from Visit Dubai Department of Economy and Tourism.

Property is also known as

Ritz Carlton Dubai
Ritz Carlton Hotel Dubai
Ritz Carlton Dubai Hotel
Ritz-carlton Dubai Hotel
Ritz-carlton Dubai
The Ritz-Carlton Dubai International Financial Centre Hotel
The Ritz Carlton Dubai
The Ritz-Carlton, Dubai Hotel
The Ritz-Carlton, Dubai Dubai
The Ritz-Carlton, Dubai Hotel Dubai

Frequently asked questions

Does The Ritz-Carlton, Dubai have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 9:00 AM to 6:30 PM.

How much does it cost to stay at The Ritz-Carlton, Dubai?

As of 8 Feb 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Dubai on 14 Feb 2025 start from €627.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Dubai pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Dubai?

Self-parking and valet parking are free at this property.

What time is check-in at The Ritz-Carlton, Dubai?

Check-in start time: 3 PM; check-in end time: 2 AM. After-hours check-in is not available.

What time is check-out at The Ritz-Carlton, Dubai?

Checkout is at noon.

Does The Ritz-Carlton, Dubai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 525 per vehicle applies.

Where is The Ritz-Carlton, Dubai located?

Located in Dubai Marina, this beachfront hotel is in the city centre and within 3 mi (5 km) of Marina Beach and Emirates Golf Club. Wild Wadi Water Park and Ski Dubai are also within 6 mi (10 km). Jumeirah Beach Residence 1 Tram Stop is 6 minutes by foot and Dubai Marina Mall Tram Station is 12 minutes.

The Ritz-Carlton, Dubai Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 455 out of 616 reviews
Rating 8 - Good. 120 out of 616 reviews
Rating 6 - Okay. 26 out of 616 reviews
Rating 4 - Poor. 12 out of 616 reviews
Rating 2 - Terrible. 3 out of 616 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

elfrida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 3 nights in Feb 2025

10/10 Excellent

Najib, Pleasanton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stunning in every way possible. The only issue was that the rooms can use a few more plugs.
Stayed 8 nights in Dec 2024

10/10 Excellent

Noemie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 5 nights in Dec 2024

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2024

10/10 Excellent

Judit

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

SIMONA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 4 nights in Jun 2024

10/10 Excellent

Reuben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at the hotel is world class, every single member of staff with a smile on their face and can’t do enough to help you. Hotel, grounds and spa are glorious. The only downside I can say is the noise from the construction site during the night as the workers are working 24/7. The new construction site, coupled with the Five Luxe blocks out the sun for most of the day at the pool areas which is a shame.
Stayed 6 nights in Sep 2024

10/10 Excellent

Timothy John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, the hotel and the staff
Stayed 6 nights in Sep 2024

10/10 Excellent

ROSEMARY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, rooms were excellent - everyone was extremely friendly and helpful. Grounds were beautiful - one area of concern was lack of sun in pool areas - and there were a lot of ants in these areas as well.
Stayed 5 nights in Sep 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding in every imaginable way. You MUST go!!
Stayed 3 nights in Aug 2024

8/10 Good

abdou

Stayed 8 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with wonderful staff. I highly recommend it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Aug 2024

8/10 Good

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with very friendly staff and close to the beach, also very nice pools.
Stayed 3 nights in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

ian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Kirill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s unique and brilliant place to stay calmly in Dubai.
Stayed 7 nights in Jun 2024

10/10 Excellent

De Andre

Stayed 1 night in Jul 2024

10/10 Excellent

Aryuat

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for families and very convenient location on JBR.
Stayed 10 nights in Jul 2024

10/10 Excellent

DeAndre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything it was perfect
Stayed 5 nights in Jul 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Jul 2024

10/10 Excellent

Pamela Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent!!! Would definitely stay here again. Ali, Lloyd and Pyramus were excellent hosts.
Stayed 6 nights in Jun 2024

10/10 Excellent

AMER, AlJubail AlSinaeyah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really their staff outstanding specially Caravan restaurant
Stayed 3 nights in Jul 2024

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Great location but disappointing stay
We felt the following were items with room for improvement at the The Ritz JBR Dubai: The Club lounge wasn't very welcoming and lacked atmosphere. Despite the dress code requirements for the club lounge, in the morning, lunch time and evening there were guests wearing beach or gym wear(sometimes wet clothing). There didn't appear to be enough staff on in the club lounge during busy periods which left tables uncleared and people waiting for drinks etc. On the beach we expected the usual Ritz service but once our sunbeds were made up and we were given cold water in a cooler, no staff came to see if we needed anything for the whole time we were on the beach. Club lounge reception staff were not very welcoming and often didn't look up from their computer screens. (Which is probably why the dress code isn't being monitored and controlled). Our experience as a whole wasn't as expected and as a result we won't be staying there again.
Stayed 5 nights in Jun 2024