4/10 Poor
Michael
Travelled with family
29 Sept 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived and staff was great, our room was outdated and in need of repairs that were safety hazards. Floor was not attached under the air-conditioning inside the room. The Tiles are coming completely up off the floor,the bathroom above the shower is in desperate need of repair as the roof is coming down. We woke up to no electricity at 3 30am and water in the floor all around the air unit. The door has been kicked in several times and wouldnt lock properly. We checked out after first night due to no power. The girl at the desk was in the dark but never wrote anything down in regards to our early checkout and our credit card was charged for 3 nighta instead of the one.We had made reservations there due to hurricane coming thru and had no other place to stay as everything had already booked up. This hotel is not up to the standards of a wydham property. We have called the hotel and are expecting a refund .
Michael
Stayed 2 nights in Sep 2024