2/10 Terrible
Jacalyn
1 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We showed up for our reservation and were given a room. The baseboards were filthy and is smelled like mold. Being allergic to mold, I requested another room. That room had broken frame around refrigerator and the window would not close. We were given a 3rd room and that room had a broken faucet. It actually pulled out of the sink.
After trying three rooms we decided not to stay at this hotel and requested a refund for the first nights. The clerk said he would talk to the general manager the next day and I would be notified by email. Days went by with no email response. I sent an email to the general manager and still no reply.
I can't believe a hotel would charge me for a room after that experience. But sure enough, I was charged.
This hotel is old, dirty and the customer service was terrible. Do not stay here!!
Jacalyn
Stayed 3 nights in Sep 2024