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Occidental Pueblo Acantilado

4.0 star property
Hotel in El Campello with 2 restaurants and 24-hour front desk

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Photo gallery for Occidental Pueblo Acantilado

View from room
View from room
Exterior
Studio, Pool View
Standard Apartment

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
The current price is €102
includes taxes & fees
12 Jun - 13 Jun

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Deluxe Suite, Sea View (Junior)

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite, Sea View (Junior)

Highlights

Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Sea view
  • 57 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, Sea View

Highlights

Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Sea view
  • 62 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Deluxe Room, Garden View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, Garden View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 50 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, Sea View

Highlights

Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Sea view
  • 62 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Superior Room

1 bedroom, in-room safe, desk, laptop workspace

Superior Room

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 33 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Superior Room, Pool View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, Pool View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 33 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Superior Room, Pool View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, Pool View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 33 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Superior Room

1 bedroom, in-room safe, desk, laptop workspace

Superior Room

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 33 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Superior Room

1 bedroom, in-room safe, desk, laptop workspace

Superior Room

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 33 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Junior Suite, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, Sea View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • Sea view
  • 62 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Deluxe Suite, Sea View (Junior)

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite, Sea View (Junior)

Highlights

Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Sea view
  • 57 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Deluxe Suite, Sea View (Junior)

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite, Sea View (Junior)

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • Sea view
  • 57 sq m
  • Sleeps 5
  • 1 Single Bed

View all photos for Deluxe Room, Garden View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, Garden View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 50 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Superior Room

1 bedroom, in-room safe, desk, laptop workspace

Superior Room

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 33 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Deluxe Suite, Sea View (Junior)

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite, Sea View (Junior)

Highlights

Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Sea view
  • 57 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Superior Room, Pool View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, Pool View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 33 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Superior Room

1 bedroom, in-room safe, desk, laptop workspace

Superior Room

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, Garden View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, Garden View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 50 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, Garden View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, Garden View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 50 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Deluxe Suite, Sea View (Junior)

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite, Sea View (Junior)

Highlights

Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Sea view
  • 57 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Deluxe Room, Garden View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, Garden View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 50 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Superior Room, Pool View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, Pool View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Superior Room, Pool View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, Pool View

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • 33 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, Sea View (Family)

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, Sea View (Family)

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • Sea view
  • Sleeps 6
  • 1 Single Bed

View all photos for Junior Suite, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, Sea View

Highlights

Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Sea view
  • 62 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, Sea View

Highlights

Air conditioning
Fridge
HDTV
Separate bedroom
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • Sea view
  • 62 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Deluxe Suite, Sea View (Family)

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite, Sea View (Family)

Highlights

Air conditioning
Fridge
HDTV
Sofa bed - single
Blackout curtains
Private bathroom
Hairdryer
Bidet
  • Sea view
  • Sleeps 6
  • 1 Single Bed
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About the area

Map
Plaza Ciutat de L'Alguer 10, El Campello, Alicante, 3560

What's nearby

  • cala de La Merced - 14 min walk - 1.2 km
  • cala La Nuza - 19 min walk - 1.6 km
  • Paraiso Beach - 8 min drive - 10.1 km
  • Campello Beach - 8 min drive - 9.4 km
  • Villajoyosa Central Beach - 11 min drive - 12.8 km

Getting around

  • Alacant Terminal Station - 22 min drive
  • Alicante (ALC-Alicante Intl.) - 35 min drive

Restaurants

  • ‪La Fonda - ‬10 min drive
  • ‪La Cova - ‬9 min drive
  • ‪Restaurante la Peña - ‬11 min drive
  • ‪El Rancho de la Patata - ‬11 min drive
  • ‪El Lobo Marino - ‬11 min drive

About this property

Occidental Pueblo Acantilado

Upscale hotel by the sea
You can look forward to a poolside bar, a terrace and mini golf at Occidental Pueblo Acantilado. At the two on-site restaurants, enjoy breakfast, lunch, dinner and al fresco dining. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), self-parking (surcharge) and a local area shuttle
  • Luggage storage, a lift and smoke-free property
  • Wedding services, multilingual staff and a 24-hour front desk
Room features
All 100 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Sofa beds and cots/infant beds (surcharge)
  • Bidets, baths or showers and hairdryers
  • 26-inch HDTVs with satellite channels
  • Wardrobes/cupboards, fridges and microwaves

Languages

English, French, German, Spanish

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includes taxes & fees
17 Jun - 18 Jun
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Area shuttle (surcharge)
  • Parking on site (EUR 10 per day)

Food and drink

  • Daily buffet breakfast available 8:30 AM to 10:30 AM for a fee: EUR 8 for adults and EUR 4 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chiesa
  • El Pontet

Things to do

  • Children's pool
  • Mini golf
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Living room
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 2 floors
  • Banquet hall
  • Built in 1990
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Griddle
  • Hob
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 5.0 per day

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 8 for adults and from EUR 4 for children
  • Self-parking fee: EUR 10 per day
  • Crib (infant bed) fee: EUR 5.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Pueblo Acantilado Suites
Pueblo Acantilado Suites Apartment
Pueblo Acantilado Suites Apartment El Campello
Pueblo Acantilado Suites El Campello
Pueblo Acantilado Suites Hotel El Campello
Pueblo Acantilado Suites Hotel
Pueblo Acantilado Suites Aparthotel El Campello
Pueblo Acantilado Suites Aparthotel

Frequently asked questions

Does Occidental Pueblo Acantilado have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Occidental Pueblo Acantilado?

As of 11 Jun 2025, prices found for a 1-night stay for 2 adults at Occidental Pueblo Acantilado on 12 Jun 2025 start from €102.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental Pueblo Acantilado pet-friendly?

No, pets are not allowed at this property.

How much is parking at Occidental Pueblo Acantilado?

Self-parking is available for EUR 10 per day. There is free parking nearby.

What time is check-in at Occidental Pueblo Acantilado?

Check-in start time: 5:00 PM; check-in end time: anytime.

What time is check-out at Occidental Pueblo Acantilado?

Checkout is at noon.

Where is Occidental Pueblo Acantilado located?

Situated by the sea, this hotel is 1.8 mi (2.8 km) from cala La Nuza and 1.8 mi (2.8 km) from cala de La Merced. Cala del Barranc d'Aigües and cala Piteres are also within 6 miles (10 km).

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Occidental Pueblo Acantilado Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 323 out of 726 reviews
Rating 8 - Good. 302 out of 726 reviews
Rating 6 - Okay. 74 out of 726 reviews
Rating 4 - Poor. 21 out of 726 reviews
Rating 2 - Terrible. 6 out of 726 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and has a great ocean view. It is a bit far away from the nearest town if you want more dining and entertainment options.
Stayed 1 night in Mar 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Even better than the photos show …

10/10 Excellent

Arminder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and pleasant experience for our family to stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Shadi

Liked: Cleanliness, property conditions & facilities, communication
Was a great place to stay for family
Stayed 2 nights in Aug 2024

8/10 Good

ramin

Liked: Cleanliness, property conditions & facilities, communication
Breakfast was exceptional.
Stayed 1 night in Sep 2024

10/10 Excellent

Dino Sam Olsson

Liked: Amenities, property conditions & facilities, communication
Fantastic location!
Stayed 8 nights in Jun 2024

10/10 Excellent

Przemyslaw

Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely amazing place not like big chains hotels, great stuff very helpful food tastefull and fresh.
Stayed 4 nights in Apr 2024

10/10 Excellent

Zenobia

Liked: Cleanliness, room comfort, communication
Amazing location and view! Beautiful resort, breakfast had lots of choices
Stayed 1 night in Aug 2022

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place worthy of another visit!

Great place, giving a feel of a little Spanish village next to the lovely view of the sea. It was just superb on a fine sunny day, and pretty grim and gray on a fully cloudy/rainy day. Excellent team, great food as part of half-board stay and attention was given whenever we needed help or some addons like kettle, beach towels, etc. The kitchen team were very innovative and did a nice spread of variety of food, different every day and with plenty of options for young kids, who can eat some healthy food and not just nuggets or burger or chips.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gerald John

Liked: Cleanliness, room comfort, communication

Excellent location

The hotel and surroundings were excellent the staff were very friendly and helpful. The only negative thing was I had to pay an extra €20 for kitchenware which I thought was a bit disappointing considering how much the hotel room was.
Hotel location
Stairs to rooms
Stayed 3 nights in Jul 2024

8/10 Good

Italo Antonio

Liked: Cleanliness, room comfort, communication

Hidden gem

Very relaxing location and lovely staff. Room was nice and well kept but a bit tired. Breakfast was great. We would definitely come back!
Stayed 7 nights in Jun 2024

10/10 Excellent

Xhulio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice resort with extremely helpful and friendly staff. The resort is somewhat isolated though so a car is needed if you want to go for activites.
Stayed 1 night in Sep 2023

8/10 Good

Zion

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the gorgeous sea view from our room and charming architecture. Staff was also courteous and friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities, communication
Special thanks to Fer and Andres
Stayed 3 nights in Jun 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, room comfort, communication
View from the terrace was spectacular over looking the sea. A good vibe from our stay. Would definitely go back 👍
Stayed 1 night in Aug 2022

10/10 Excellent

Marilyn

Liked: Cleanliness, room comfort, communication

Wonderful view of the Mediterranean

Excellent value and excellent staff. Wish I could have stayed a week. Amazing view. If you plan to stay awhile know that it’s on the side of a hill and the walk up and down to your room is quite a hike. They have staff with golf carts to bring you around if needed and especially during check in and out when you have your luggage. So glad I found this hotel!
Stayed 1 night in Jun 2024

10/10 Excellent

Jenny

Liked: Cleanliness, room comfort, communication
We loved our time here. Our delux family suite was fabulous with amazing sea views. Rooms were very comfortable and clean. Pool was lovely. Bus outside hotel on the hour bringing you to beach and El Campillo. Only downside is lack of access to shop if you don't have a car. Only snacks available at reception. Other than than loved it.
Stayed 3 nights in Jun 2024

8/10 Good

Ayad

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location; close to Alicante, Altea and the Beach; you can take a Bus right in front of the Hotel, however, you will need a Car if you like more freedom of movement. The provided breakfast is a great value and you will not find it anywhere else! Staying In the Hotel, will give you the feel of living in a Spanish Pueblo; will definitely stay here again in the future. The Staff are very friendly through out the Property. It provides a family setting with many families with young children chose this Property.
Stayed 4 nights in Apr 2024

8/10 Good

Graham

Liked: Cleanliness, communication
The view from the property was great but the property itself is a bit dated and there was a stale smell of smoke. The Italian restaurant was excellent.
Stayed 4 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication

Nice staff, better for longer stay than one night

We just stopped in for one night on our way south from Barcelona. It is probably a better place to stay for a longer period of time as you have to take a golf cart to get your bags to the room. But the place was nice (just a little tired) and the staff was lovely.
Stayed 1 night in Sep 2022

8/10 Good

Teodor

Liked: Cleanliness, communication

Ok hotel

It’s too far and doesn’t have a direct beach. You need to walk 15 minutes to get to the room. Breakfast ok.
Stayed 3 nights in Aug 2023

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent views from balcony, including a drape to provide some shade during the day. Could easily spend many hours enjoying the view. Pool is right outside the door (unit 8) and restaurants are nearby. Unit could benefit from some maintenance, entry door handle out of adjustment, deck board broken, bathroom tiles need grout cleaned.
Stayed 1 night in Oct 2023

6/10 Okay

Paul

Pueblo Acantilado

Short stay so not really a chance to see all on offer but room was a huge 1 bed apartment with large bathroom and kitchen. Good distant sea view from small balcony. General condition was poor, breakfast room too small and crowded. Very steep paths to get to room, not suitable for anyone who has walking difficulties. Reception staff not as welcoming as others we have used. Could be nice with some effort from the management but for now, I'll be staying elsewhere.
Stayed 1 night in May 2024

4/10 Poor

Ester

Disliked: Cleanliness, communication

Not clean

Took forever to get to check in. Only one family in front of us but took over 30 minutes. Not clean, cockroaches all over the stairs which wasn't nice at all. Very loud, especially at breakfast, that was crazy. Nice pools, the room was nice, but no views unfortunatly even though it was a very very expensive room.
Stayed 2 nights in Jun 2023

6/10 Okay

John

Liked: Cleanliness, room comfort, communication

Hotel.com need to revise there siteinformation.

Absolutely disgraceful that what is on your site is not what you receive and then to be told that all there new standards were given to Hotels.com. We booked this property through you because the description of amenities that the place had!! When we got there it had all changed. No sauna, no steam room, no gymnasium. These with not being there and asked why they were advertising them on your site, they said they had informed you? When we got in the property we were then told that any crockery and utensils, plus toaster and coffee maker were to be charged to the room if we asked them to give us ? Later they looked at my itinerary and gave up on the crockery and toaster and brought them for no charge and said there was now just a coffee maker in the reception. When the cooker hob it would not work. The window to our bedroom at no catch on one side and we could not even be bothered about no plug unabling us the have a bath. Breakfast the first morning although looked great we choose an English breakfast which unfortunately was cold. We were treated fairly but the staff and were very good at their job, and the whole place was nice and oldy worldly. But I’m sure that the price charged was to much for the mistakes in your catalogue (site) I am very sure during the summer months there could be quit a bit of trouble if this is not sorted. As many people will not like the situation.
Stayed 2 nights in May 2024