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"Really lovely stay, very friendly helpful staff, nice big room with comfy bed, beautiful location and very nice evening meals too."

"Check in was quick,it was very quiet but no chair in the room."

"Great property very close to the ferry terminal "

"Very nice hotel especially Americans that are used to cl a good AC and wash clothes (been told it’s called a flannel but still nobody has them to bathe with). Staff here were so accommodating I was very late checkout got another night and they had me a room and moved my belongings to it already when I got there. "

"Nice hotel and comfortable room"

"Great location right on the doorstep on the channel. Staff really friendly, romms clean and well kept. The bar was nice and decent variety of drinks. We didn't eat as i was visiting a friend do went out but will definitely consider using again wjen I'm back down. "

"The staff member was excellent and extremely helpful. The hotel is in a Good position in Folkstone. "

"Was dissatisfied that you no longer accepted cash I’m 68 and don’t use a card I had to use my savings card surely it should be optional 😩😩 therefore it restricted 🚫 what I could buy 😳😳 when we arrived we were given a room number 0140 and in the bathroom there was puddles and mould on the floor I went downstairs and explained to David who PROMPTLY found us another room 259 it was spotlessly clean with comfortable beds I didn’t want to use my card so I was restricted we were made very welcome the breakfast was hot and tasty the Sunday lunch was beef or gammon thats day I had the beef it was so so tasty and the vegetables were cooked perfectly and the staff were polite and we enjoyed our stay there was lots to do around the area and the Harbour Arm was brilliant and the local pubs were very welcoming and not overpriced 😁😁😁 and ACCEPTED CASH "

"Couldn't fault the staff who went above and beyond our requirements. Nothing was too much trouble. Excellent ground floor accessible room. First class breakfast included. Evening happy hour was appreciated and enjoyed. Hotel itself is attractive and welcoming."