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"The hotel staff was extremely hospitable. The breakfast that was bought with the room was simply fantastic (in most hotel it is an overprice affair; here it was excellent, varied and plentiful). The restaurant staff was also extremely helpful and equally hospitable. The rooms were interestingly decorated and comfortable but also different from the typical bland hotel rooms. The hotel offers many uniquely attractive features that we enjoyed it very much. Overall a great and fun experience. "

"A wonderful hotel in a great location. Short walk to to the Roman bath and bath abbey, and so much great shopping and restaurants. The family room was so big and comfortable! Felt like a US sized hotel room. "

"Lovely place!"

"all good"

"Very helpful and friendly staff, an ideal stay before an early morning flight"

"Beautiful stay in thus location Clean and friendly , lots of options within walking distance "

"There wasn't anything we didn't like. It's a beautuful hotel, the food was excellent and staff were wonderful. I would highly recommend this hotel."

"Would definitely stay here again. One of the best showers and towels I have had in a hotel. Well thought out rooms. The breakfast was really good and plenty of choice. Staff were all friendly and helpful. The hotel was close to all the sights and to the shops and lots of good restaurants close by."

"The staff were amazing! We received a very warm welcome and were greeted with smiles and friendly 'hello's'. each time we entered the hotel or passed reception on our way to the bar during our 2 night stay . The bar staff went over and beyond to make us feel welcome and well looked after. They were both very chatty and friendly. Likewise, each person we saw on reception was friendly and happy to help. I booked a family room for 3 people but we only had 2 of everything (mugs, towels etc) but it was so easily and promptly resolved by the helpful, apologetic staff. All of the staff had the same kind approachable nature which was so noticeable. The room was clean and a good size. I'm being picky to give 4 stars for cleanliness but there was a big stain on the carpet in the doorway to our room and the carpet was a bit ragged / tired. I also noticed the odd spec on the bathroom mirror but none of these things affected our stay. Breakfast was a nice buffet with lots to choose from but at £18 a head, in my opinion, £54 for breakfast was far too expensive. The location is great being right next to Cabot Circus and although its a busy road outside, it wasnt noisy at all. The staff àre all so friendly, we had comfy beds, free parking and good air con....we would definitely return! (but get breakfast somewhere else nearby)"