See all properties

Hotel New Otani Hakata

4.0 star property
Hotel with a 24-hour front desk, a short walk to Tenjin Underground Mall

Choose dates to view prices

Photo gallery for Hotel New Otani Hakata

Exterior
In-room safe, desk, iron/ironing board, free WiFi
Living area
Front of property
Reception
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • Laundry
The current price is €122
includes taxes & fees
6 May - 7 May

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 54 of 54 rooms

View all photos for Moderate Double Room Smoking - Breakfast Included

Room amenity

Moderate Double Room Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room, Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 79 sq m
  • Sleeps 8
  • 4 Single Futons

View all photos for Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double Room, Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Twin with Extra Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin with Extra Bed, Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Double Room, Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Connecting Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Connecting rooms available
Fridge
Private bathroom
Bidet
2 bathrooms
Shower/bath combination
Hairdryer
  • 60 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Executive Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Executive Twin Room Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Smoking - Breakfast included

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room (Breakfast Included)

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 53 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking (Breakfast Included)

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 53 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use), Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Executive Twin Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Smoking

Room amenity

Moderate Single or Moderate Twin (Single Use), Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Twin, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26.0 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Corner Suite Double Room

Corner Suite Double Room

Corner Suite Double Room

Highlights

Air conditioning
Fridge
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Japanese Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 79 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Moderate Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Semi Double Room Non Smoking

Room amenity

Semi Double Room Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Twin (Breakfast) Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin Triple Use (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin Triple Use (Breakfast) Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Connecting Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 60 sq m
  • Sleeps 8
  • 4 Single Beds

View all photos for Moderate Twin (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 53.0 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Twin Room, Smoking

Room amenity

Executive Twin Room, Smoking

Highlights

Air conditioning
Fridge
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Run of House

In-room safe, desk, iron/ironing board, free WiFi

Run of House

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Moderate Twin Room - Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Moderate Twin Room - Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Room - Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Connecting Room

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room

  • Sleeps 4
  • 4 Single Beds

View all photos for Executive Twin Room - Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room - Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Room - Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room - Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi Double Room-Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room-Non-Smoking

  • Sleeps 2
  • 1 Single Bed

View all photos for Japanese Style Room

In-room safe, desk, iron/ironing board, free WiFi

Japanese Style Room

  • Sleeps 4
  • 4 Single Futons

View all photos for Moderate Twin Room - Non-Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Moderate Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Single Room - Non-Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Moderate Single Room - Non-Smoking

  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double Room - Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room - Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room - Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room - Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room-Non-Smoking

Interior

Triple Room-Non-Smoking

  • Sleeps 3
  • 1 Single Sofa Bed OR 2 Single Beds

View all photos for Moderate Single Room - Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Moderate Single Room - Smoking

  • Sleeps 1
  • 1 Single Bed

View all photos for Moderate Double Room - Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room - Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner Double Suite

In-room safe, desk, iron/ironing board, free WiFi

Corner Double Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Run Of House

Interior

Run Of House

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

Interior

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Double Room

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room

  • Sleeps 2
  • 1 Queen Bed

You may also like

Exterior

Tokyu Stay Hakata

Hakata Ward
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
9.0 out of 10, Wonderful, 1,025 reviews
The price is €106
includes taxes & fees
30 Apr - 1 May
Tokyu Stay Hakata
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004

What's nearby

  • Tenjin Underground Mall - 8 min walk - 0.7 km
  • Canal City Hakata - 16 min walk - 1.4 km
  • Fukuoka Anpanman Children's Museum - 2 min drive - 2.2 km
  • Port of Hakata - 3 min drive - 3.1 km
  • Marine Messe Fukuoka - 4 min drive - 3.6 km

Getting around

  • Watanabe-dori Station - 1 min walk
  • Yakuin Station - 6 min walk
  • Fukuoka (FUK) - 13 min drive

Restaurants

  • ‪ナマステ堂 - ‬4 min walk
  • ‪やま中ホテルニューオータニ店 - ‬1 min walk
  • ‪ピッツェリア ファリーナ - ‬2 min walk
  • ‪BISTRO LA ATORI - ‬9 min walk
  • ‪釜山亭薬院 - ‬2 min walk

About this property

Hotel New Otani Hakata

Hotel near Canal City Hakata
Tenjin Underground Mall and Fukuoka Anpanman Children's Museum are located near Hotel New Otani Hakata, which provides a coffee shop/cafe, a hair salon and dry cleaning/laundry services. In addition to a bar, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Concierge services, a front desk safe and a ballroom
  • A reception hall, a lift and luggage storage
  • Guest reviews speak highly of the helpful staff and proximity to public transport
Room features
All 372 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Bathrooms with bidets and shower/bath combinations
  • Fridges, cable channels and electric kettles

Languages

Chinese (Mandarin), English, Japanese, Korean

Similar properties

Reception

THE BASICS FUKUOKA

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.0 out of 10, Wonderful, 1,560 reviews
The price is €127
includes taxes & fees
2 May - 3 May
THE BASICS FUKUOKA

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,500 for adults and JPY 2,000 for children
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Green house
  • Sembazuru
  • Taikanen
  • The Castillian Room

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3500 for adults and from JPY 2000 for children
  • Self-parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4-12 years old for breakfast.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Frequently asked questions

Is Hotel New Otani Hakata pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel New Otani Hakata?

As of 21 Apr 2025, prices found for a 1-night stay for 2 adults at Hotel New Otani Hakata on 6 May 2025 start from €122.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel New Otani Hakata?

Self-parking is available for JPY 1500 per day.

What time is check-in at Hotel New Otani Hakata?

Check-in start time: 2 PM; check-in end time: 2 AM.

What time is check-out at Hotel New Otani Hakata?

Checkout is at 11:00 AM.

Where is Hotel New Otani Hakata located?

Located in Chuo Ward, this hotel is within a 10-minute walk of Yanagibashi Rengo Market and Tenjin Underground Mall. Canal City Hakata and Fukuoka Anpanman Children's Museum are also within 1 mile (2 km). Watanabe-dori Station is only a 2-minute walk and Tenjin-minami Station is 8 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel New Otani Hakata Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 640 out of 1010 reviews
Rating 8 - Good. 277 out of 1010 reviews
Rating 6 - Okay. 72 out of 1010 reviews
Rating 4 - Poor. 16 out of 1010 reviews
Rating 2 - Terrible. 5 out of 1010 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

TOMMY

Excellent location
Stayed 5 nights in Mar 2025

10/10 Excellent

John

I like it and will stay here again for next time.
Stayed 3 nights in Mar 2025

10/10 Excellent

Chiara

The staff was very welcoming. The room was nice and clean.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tatsuya

I got the one of the best hospitality from this hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Highly recommended hotel for service and friendly/helpful staff. The Japanese breakfast is a must ;-)
Stayed 3 nights in Dec 2024

10/10 Excellent

Van

Great hotel in city center.
Stayed 3 nights in Jun 2024

10/10 Excellent

HAO

Good service received from the hotel staffs and they also speak my language ( while most doesn’t speak English )
Stayed 1 night in Mar 2025

8/10 Good

Chee Vui

Hotel is clean. Staffs are friendly, helpful and polite. Easy access to public transports.
Stayed 5 nights in Feb 2025

10/10 Excellent

IOK TENG

Spacious
Stayed 2 nights in Apr 2025

10/10 Excellent

Tomiko

Staff were very professional and helpful. I’d stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Darlene

Staff gave superb service and rooms were spacious for Japan.
Stayed 2 nights in Oct 2024

10/10 Excellent

satoyo

Staff were very kind and clean room!
Stayed 1 night in Aug 2024

10/10 Excellent

Park

good good
Stayed 1 night in Apr 2025

10/10 Excellent

Miyuki

All staffs are so polite and professional. Thank you for the hospitality.
Stayed 1 night in Dec 2024

10/10 Excellent

CHIE

Every staff member we engaged was very kind and helpful for our request. It was a very satisfying stay dealing with perfect hospitality.
Stayed 1 night in Oct 2024

10/10 Excellent

YEUNG

Close to tube and very convinent for shopping.
Stayed 2 nights in Oct 2024

10/10 Excellent

Miyuki

Very professional !!
Stayed 3 nights in Dec 2024

10/10 Excellent

Danette

I like the service provided Taxis, takubin, amenities, very service oriented
Stayed 3 nights in Oct 2024

10/10 Excellent

Eufemia

spacious room
Stayed 3 nights in Oct 2024

8/10 Good

darin

2 supermarket within 2 minutes walk I like Fuku Market they have fresh fish and other seafood delights plus local foods, Sunny Market is open 24 hours. Friendly staff only drawback is they give only one metal key, so only vanity light is operational without key in power box. Watanabe Dori subway less than 2 minutes on the right side of Hotel very convenient to traveling to Hakata or Tenjin.
Stayed 1 night in Mar 2025

10/10 Excellent

Hiroko

great
Stayed 1 night in Oct 2024

10/10 Excellent

Steven

We thoroughly enjoyed our time here. The staff were very helpful and were very patient as there were a couple times that communication was a little challenging. The room was spacious and comfortable and I really liked how clean everything was. The food in the hotel's restaurants was excellent. There are a lot of places to shop in the area and transportation was easy as well. I really enjoyed my time at the New Otani and I would definitely stay here again!
Stayed 7 nights in Sep 2024

8/10 Good

Terrence

Weak WiFi signal, the rooms seem old but clean, service is good! Parking space is enough!
Stayed 4 nights in Aug 2024

10/10 Excellent

Noel

Thank you
Stayed 1 night in Aug 2024

8/10 Good

Yu

■Good The hotel has a long history and the facilities and staff maintain a first-class feel. The hotel is close to the subway station, within walking distance to downtown, offers Times car sharing in the parking lot, and has a large capacity, making it suitable as a hotel for family trips. ■Not Good The wifi in the rooms does not provide enough access bandwidth to the internet and would like to see improvements.
Stayed 1 night in Oct 2024