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Hotel Neptuno - Tritón

2.5 star property
Hotel connected to a shopping centre in Havana with free parking

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Photo gallery for Hotel Neptuno - Tritón

Terrace/patio
Point of interest
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Point of interest

Reviews

4.4 out of 10

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Parking included
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Double Room, Sea View

Highlights

Air conditioning
TV
Private bathroom
Wardrobe
In-room safe
Iron/ironing board
Laptop workspace
Desk
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple Room, Sea View

Highlights

Air conditioning
TV
Private bathroom
Wardrobe
In-room safe
Iron/ironing board
Laptop workspace
Desk
  • 25 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Double Room

Highlights

Air conditioning
TV
Private bathroom
Wardrobe
In-room safe
Iron/ironing board
Laptop workspace
Desk
  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Single Room, Sea View

Highlights

Air conditioning
TV
Private bathroom
Wardrobe
In-room safe
Iron/ironing board
Laptop workspace
Desk
  • 25 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Single Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Single Room

Highlights

Air conditioning
TV
Private bathroom
Wardrobe
In-room safe
Iron/ironing board
Laptop workspace
Desk
  • 25 sq m
  • Ocean view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Triple Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple Room

Highlights

Air conditioning
TV
Private bathroom
Wardrobe
In-room safe
Iron/ironing board
Laptop workspace
Desk
  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 3 Single Beds

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About the area

Map
Avenida 3a y Calle 74, Miramar, Playa, Havana, Havana, 10400

What's nearby

  • Miramar Trade Center - 2 min walk - 0.2 km
  • Malecón - 5 min drive - 5.0 km
  • Hotel Nacional de Cuba - 8 min drive - 8.2 km
  • University of Havana - 9 min drive - 7.7 km
  • Marina Hemingway - 10 min drive - 7.4 km

Restaurants

  • ‪Bodegita Del Medio - ‬5 min walk
  • ‪Restaurante El Palio - ‬6 min walk
  • ‪Lounge - ‬4 min walk
  • ‪Don Alfredo - ‬4 min walk
  • ‪Sports Bar - Hotel Melia - ‬3 min walk

About this property

Hotel Neptuno - Tritón

Hotel near Malecón
Located close to University of Havana and Marina Hemingway, Hotel Neptuno - Tritón provides a terrace, a coffee shop/cafe and a garden. The on-site international cuisine restaurant, Coral Negro, offers breakfast, lunch and dinner. WiFi in public areas (surcharge) is available to all guests, along with a hair salon and laundry facilities.
Other perks include:
  • An outdoor pool
  • Free self-parking
  • Babysitting (surcharge), a lift and tour/ticket information
  • A gift shop, a 24-hour front desk and multilingual staff
Room features
All 266 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as safes.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • TVs with digital channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per hour)

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Coral Negro

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
MONETIZATION_ON

Important information

Optional extras

  • Fee for wireless Internet in public areas: USD 1 per hour (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Neptuno Tritón Havana
Neptuno Tritón Havana
Hotel Neptuno - Tritón Hotel
Hotel Neptuno - Tritón Havana
Hotel Neptuno - Tritón Hotel Havana

Frequently asked questions

Does Hotel Neptuno - Tritón have a pool?

Yes, this property has an outdoor pool.

Is Hotel Neptuno - Tritón pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Neptuno - Tritón?

Self-parking is free at this property.

What time is check-in at Hotel Neptuno - Tritón?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Neptuno - Tritón?

Checkout is at noon.

Where is Hotel Neptuno - Tritón located?

Located in Miramar, this hotel is within 6 mi (10 km) of Malecón, Marina Hemingway and University of Havana. Hotel Nacional de Cuba and Museum of the Revolution are also within 9 mi (15 km).

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Hotel Neptuno - Tritón Reviews

Reviews

4.4
Rating 10 - Excellent. 8 out of 110 reviews
Rating 8 - Good. 18 out of 110 reviews
Rating 6 - Okay. 15 out of 110 reviews
Rating 4 - Poor. 16 out of 110 reviews
Rating 2 - Terrible. 53 out of 110 reviews

5.0/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Yanizett d

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
devolucion del dinero por coronavirus
Entre el 19 y el 24 nos dijeron que mandatoriamente teníamos que salir del hotel por coronavirus que los días restante nos devolvían el dinero hotels.com el 100% ya que es por orden del gobierno espero su respuesta y devolución de mi dinero no cancele mi estancia fue mandatorio
Stayed 5 nights in Mar 2020

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel destruido
Difícil para comer en el restaurante pocas ofertas, un sólo elevador y se pierde mucho tiempo, cuando ofrezcan la habitación que sea en los primeros pisos
Stayed 4 nights in Mar 2020

6/10 Okay

Amanda, Cuba Havana

Liked: Cleanliness, property conditions & facilities
The bathroom is very nasty and the Bathroom curtain is very dirty. No one change it, that’s can make people sick. And then the bed not comfortable. Every morning I had backed even my friend did massage for me.
Stayed 5 nights in Mar 2020

2/10 Terrible

Ylva

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Boka inte, välj något annat
Vi har rest mycket och bott enkelt men det här var ett av de värre hotellen. Rummet luktade avlopp så vi fick byta, det var luktfritt men standarden var om möjligt ännu sämre. Det fanns 4 hissar men 1 var i bruk...vi bodde på 21:a våningen och var glada varje gång vi kom upp ellet ner! Poolen var iskall och behövde bättre rengöring. Tog trappen en gång och det såg ut som att flera våningar inte användes. Ligger helt off och första kvällen åt vi på hotellet, vilket inte kan rekommenderas. Vi hittade tack och lov ett supermysigt ställe efter vattnet, massa restaurangbaracker med supergod mat. Frukosten var helt okey och det var väl det ända positiva. Känns som ett hotell som verkligen håller på att förfalla och borde vara stängt redan.
Stayed 3 nights in Feb 2020

4/10 Poor

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first and last time for me in that place
Horrible food, stinky rooms, and no Wi-Fi
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Di 4 ascensori ne funzionava uno solo e i tempi di salita e discesa erano stancati. Se si romperà anche quella funzionante che già si blocca spesso come saliranno gli ospiti fino al 21mo piano? Io prenoterò ancora se mi garantirete max il 5 piano
Stayed 7 nights in Feb 2020

2/10 Terrible

Sofia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Muy malo
LAs fotos que se publican no tienen nada que ver con la realidad del hotal, el hotel esta muy descuidado, sucio, no tiene mantenimiento, de 4 ascensores funciona uno solo para un hotel de 25 pisos y montones de habitaciones por piso, en las habitaciones no funcionan las luces, quizas solo la de los veladores, estando en penumbras durante la noche. En los pisos altos se filtra un silvido bastante molesto por el viento. Es una lastima, porque la estructura del hotel es hermosa, y se nota que en su momento fue un hotel de excelente calidad.. no es la realidad actual
Stayed 1 night in Feb 2020

2/10 Terrible

Jaime

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Pésima higiene en el hotel
Deja harto que desear la limpieza, de los 4 ascensores que tiene solo funciona 1 y debes esperar mucho tiempo. Para nosotros como familia la higiene es primordial
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

10/10 Excellent

Rafael

Stayed 4 nights in Feb 2020

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recomendado
L hotel muy viejo. No sirven aires acondicionados. No funciona elevador para un edificio de 20 pisos. Las camas muy malas
Stayed 1 night in Feb 2020

8/10 Good

Liliam

Repair , Retrain or Domolish
This hotel/motel is run down needs major renovations , beds are uncomfortable , shower clogged , pool area and service nice , elevator 1 working only and is damaged and slow , lobby personnel rude . I had a good time but they have to work on their amenity’s and service
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
LO ÚNICO QUE ESTA BIEN ES SU ALBERCA Y EL RESTO DE LAS INSTALACIONES ESTÁN EN MUY MALAS CONDICIONES, ADEMÁS QUE NOS QUEDAMOS SIN AGUA CALIENTE POR TRES DÍAS Y DE CUATRO ELEVADORES SOLO SIRVE UNO.
Stayed 8 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada fue terrible en general limpieza y todo en general
Stayed 2 nights in Feb 2020

8/10 Good

Antonio, Panamá

El personal de atención al cliente en recepción deben mejorar el servicio. Del resto bien
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

I like staff & service / I did not like facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Desiree Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival at the hotel we were told that the transaction for the room is for one person not a Couple/ husband and wife. So we had to pay additional for the other person although my name was listed on booking documents as a guest, guests were cramped into one elevator which got tired and stopped working for a few hours one day. The room is musty and hotel corridors are dark .It was a very disappointing stay. Due to having to pay extra for stay we had to cut our vacation . I’ve disputed the incident with Hotel.com seeking a refund for the rest of days we had paid for and up to writing this we have not heard back from them .
Stayed 18 nights in Jan 2020

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nooit heen gaan
Slechte ontvangst; waren niet gerigistreerd terwijl er al wel betaald was Kamer stonk muf, meubilair kapot. Kalk viel van plafond omlaag.overal stofwolken. Ramen zo smerig dat je niet naar buiten kon kijken. Er hangt een lugubere sfeer Compleet versleten hotel
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

The hotel is Nice and clean I would love to go back soon the staff are nice and helpful
Stayed 8 nights in Jan 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My family and I booked this hotel as we needed a safe place to rest and keep our belongings before going to the Airport early on the 5th of Jan 2020. What we got was significantly less than! We found this hotel on your platform and thus were led to believe all the images and information were correct. Please see below a list of issues: Hotel 1. 1 out of the 4 elevators was working. Our room was on the 4th floor! Every we needed to leave the room it was a long uncomfortable walk up 4 flights of stairs or a long and unbearable wait until the lift arrived, only to find that it was full of people. 2. The passages leading to the rooms and dining areas were not well lit. I have 2 ladies in my family, none of which felt safe walking a dark and isolated passages by themselves, which meant I had to accompany them anytime they wanted to leave the room. 3. The Ceiling of the hallways had holes or was missing panels which meant when it rained, water flooded the passage and exposed the wiring for the lighting above. 4. On arrival we were offered breakfast which we thought that's great! What a disappointment and a complete waste of time! Due to lack of signage of any kind ( major emergency concern as well) we left our room, walked down 4 flights of stairs to the lobby only to be informed once we were downstairs that the restaurant was on the 1st floor, so it meant going up more stairs. The food itself was barely identifiable and there were clear signs of cross contaminat
Stayed 1 night in Jan 2020

2/10 Terrible

CHRISTIANE

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel en estado lamentable
A penas se puede dormir en las habitaciones mal ventiladas , con las cortinas y muebles o rotos o estropeados. De 4 ascensores funcionaba sólo 1 En el restaurante falta de servicio , mesas con manteles manchados, etc
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Nos gustó la vista y el desayuno buffet. Lo que no nos gustó fue que sólo contaran con un ascensor y que hubiera cucarachas en el baño
Stayed 4 nights in Jan 2020

2/10 Terrible

Lenin, Costa Rica

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No me gustó nada, solo un ascensor para más de 20 pisos, nunca cambiaron las sábanas de las camas, no barrían los pisos y la atención siempre fué tosca. Es una experiencia para nunca volver a ese lugar !
Stayed 11 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020