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Hotel Sevilla

3.5 star property
Colonial Havana hotel in Old Havana with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Sevilla

Front of property – evening/night
Point of interest
Lobby
Gift shop
Aerial view

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • 24/7 front desk
  • Pool
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room

Premium bedding, minibar, in-room safe, desk

Double Room

Highlights

Separate sitting area
Air conditioning
TV
Blackout curtains
Premium bedding
Rainfall showerhead
Deep-soaking bath
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room Single Use

Standard Double Room Single Use

Standard Double Room Single Use

Highlights

Air conditioning
TV
Blackout curtains
Premium bedding
Rainfall showerhead
Deep-soaking bath
Hairdryer
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

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About the area

Map
Trocadero No 55, Old Havana, Havana, Havana

What's nearby

  • Central Park - 4 min walk
  • Hotel Inglaterra - 6 min walk
  • La Bodeguita del Medio - 8 min walk
  • National Capitol Building - 8 min walk
  • Plaza Vieja - 14 min walk

Restaurants

  • ‪La Torre del Oro - ‬1 min walk
  • ‪Le Chansonnier - ‬2 min walk
  • ‪Patio Sevillano - ‬1 min walk
  • ‪Mekedé - ‬2 min walk
  • ‪Prado Restaurante 264 - ‬4 min walk

About this property

Hotel Sevilla

Hotel near La Bodeguita del Medio
Located close to Museo Nacional de Bellas Artes and National Capitol Building, Hotel Sevilla provides a poolside bar, a terrace and shopping on-site. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Stay connected with in-room WiFi (surcharge), and guests can find other amenities, such as 2 coffee shops/cafes and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with pool umbrellas
  • Buffet breakfast (surcharge), self-parking (surcharge) and wedding services
  • A computer station, concierge services and 1 meeting room
  • Luggage storage, free newspapers and a lift
Room features
All 178 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks such as air conditioning and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers or deep-soaking baths plus free toiletries and hairdryers
  • TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per hour)
  • In-room WiFi has a 1-device limit
  • Available in some public areas: WiFi (USD 1 per hour)
  • WiFi in public areas has a 1-device limit

Parking and transport

  • Parking on site (USD 1 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: USD 10 to 20 per person
  • 2 coffee shops/cafes
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar

Restaurants on site

  • Bar Habana
  • Bar Piscina
  • La Giralda
  • Patio Sevillano
  • Torre del Oro

Things to do

  • Evening entertainment
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference centre (775 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 20 per person
  • Fee for in-room wireless Internet: USD 1.00 per hour (1-device limit, rates may vary)
  • Fee for wireless Internet in public areas: USD 1.00 per hour (1-device limit, rates may vary)
  • Self-parking fee: USD 1 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that credit cards issued by US banks or their branches are not accepted.

We should mention

Pool access available from 10 AM to 6 PM
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Mercure Sevilla Havane Havana
Mercure Sevilla Havane Havana
Mercure Sevilla Havane
Hotel Sevilla Havana
Sevilla Havana
Mercure Havana
Hotel Sevilla Havana
Havana Hotel Sevilla
Mercure Hotel Havana
Hotel Mercure Sevilla Havane
Hotel Sevilla Hotel
Hotel Sevilla Havana
Hotel Sevilla Hotel Havana

Frequently asked questions

Does Hotel Sevilla have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM to 6 PM.

Is Hotel Sevilla pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Sevilla?

Self-parking is available for USD 1 per night. Limited spots are available.

What time is check-in at Hotel Sevilla?

Check-in start time: 11:00 AM; check-in end time: anytime.

What time is check-out at Hotel Sevilla?

Checkout is at noon.

Where is Hotel Sevilla located?

Located in Old Havana, this hotel is within a 10-minute walk of Museo Nacional de Bellas Artes, La Bodeguita del Medio and National Capitol Building. Plaza de Armas and Plaza Vieja are also within 15 minutes.

Hotel Sevilla Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 124 out of 605 reviews" "
Rating 8 - Good. 228 out of 605 reviews" "
Rating 6 - Okay. 127 out of 605 reviews" "
Rating 4 - Poor. 72 out of 605 reviews" "
Rating 2 - Terrible. 54 out of 605 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

elizabeth

Stayed 4 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel pics on website and hotel sites need to be updated. Its an Old & Dusty hotel, I wouldn't recommend it.
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's history and downstairs foyer were the highlights but then it was all downhill
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a great stay - this is the place. Walk to everything. Best restaurants less than 5 min walk. Incredible opera singers on the rooftop restaurant!
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Troy, Melbourne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good hotel, rooms are a bit dated, but most things in Cuba are. They did charge $5 for a bottle of water which is far too excessive.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby area was nice. Position is good. Service is not. Hotel is very rundown.
Stayed 7 nights in Mar 2020

8/10 Good

Eoin, Cork

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Pool area was a welcome retreat from the heat of the Havana streets.
Stayed 2 nights in Mar 2020

2/10 Terrible

Ugo, Syd

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No wi fi and to be charged is an insult to service
Stayed 1 night in Mar 2020

2/10 Terrible

Magdavelez, Houston , Texas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m requesting my money back , very bad place , employee IN cafeteria drinking alcohol , please ugly And rude employee and place terrible
Stayed 3 nights in Mar 2020

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. I've stayed here a few times. I think the hotel needs to do some renovations.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Old Spanish Colonial Hotel with interesting history that includes links with Grahame Greene and Al Capone.
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

4/10 Poor

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor value overall
I traveled with a friend, we paid the exact same price for 4 nights at the hotel Sevilla. I got room 512 and he got room 819. My room was half size his room ! I wonder if they give some customers single room for the price of a double room. Curtains could not move so I woke up with daylight, there was a lezard in the bathroom shower head older who escaped the first time I used the shower. There was a pile of dust under the bed and the floor looked dirty. The staff seems always in a bad mood, I don't recall a single staff member who was nice with me during my stay. Smiling is not part of their job.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area including the snack bar. Loved the lobby! Our room was great except the air conditioning was not cold enough and there was no curtain for the bathroom window. Staff was all great and tha location wonderful! Beautiful old hotel in the heart of Old Havana. Love your Country, love Your people!!!
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During our first visit to Havana, we knew hotel options were limited and as seasoned travelers, we were okay with some of the reviews. We made a mistake... do not stay at the Sevilla. Issues: 1. The stay is incredibly rude. One person was friendly and helped us make a reservation, the others all refused to make a simple phone call for us. The bartender would not take money that we just received from the front desk because it has a small tear (the money the hotel just gave us!). 2. I've never seen a hotel room so dirty. The room was full of dust and clear never swept or vacuumed. When we arrived with our 1 year old, he was crawling around and found a q-tip and a pill on the floor (in addition to all the dust and hair everywhere). We had to wear our shoes in the room because our socks were disgusting after 1 hour. 3. The money exchange rate is horrible. 4. The hotel does not help you with taxis and the ones at the front door rip you off. 10-12 CUC for very short rides when all other taxis would be ~5. 5. The staff is lazy - it always feels as though you have to interrupt the staff to ask for anything (directions, money exchange, towels at the pool, etc) and they seem to be upset that you interrupted them even though it's their job. No one was welcoming. Things we liked: The fact that the hotel has a pool (albeit not a great one) and the 9th floor for the sunset is beautiful and the breakfast included had an egg/omelette station.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
is cuba , old hotel , with old features , looks better in pictures , staff not well prepared food so, so ,is cuba they don't have much , city was great , people nice , is interesting
Stayed 2 nights in Feb 2020

4/10 Poor

george

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic, beautiful, but sad and dirty.
This has the potential to be a great and beautiful hotel. It has a pretty lobby, and it's a historic building. But get up close and personal and it is filled with disappointments. The room was very dirty, my coat touched the floor when we first walked in, and it was covered with white dust and lots of hair. Our sink did not drain, and our toilet was uncleaned (remnants of the last guest were still in there). Our two twin beds seemed to be from the 1950's, and only one was actually sleep-able. The whole building smells like mildew and moisture, and smelled like urine near elevators. The hallway roof leaks during rain, and I mean really leaks, like large puddles on the tile floor. It was sad, like most of Havana's buildings. However, for the price we paid it was just a bad deal. There are several luxury hotels in town that were far better and with much better service.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel room was clean and had a nice view, and the exterior and lobby is very beautiful. But for $125 a night, the room I got only had hot water on 2 out of the 6 days that I showered there, the tub was extremely rusted and the bath wall had visible spots of mould. The (not free) wifi was down or so slow that it was unusable for the majority of my stay, and the staff couldn’t seem to fix it. The female staff members were all very kind and friendly, and the male staff members were surprisingly rude and seemed to not know they are in the hospitality industry. The exchange rate for Canadian dollars to CUCs in the lobby was also the worst that I found in the country. My friend who paid about $15 a night to stay in a casa particular down the street had hot water and a bathroom that was not rusty and mouldy, and very friendly hosts. I do not recommend Hotel Sevilla at all.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

hiroo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but classy hotel in a good location
It's a very classic and nice hotel. The property is a bit dated, but at least the lobby and my room was well maintained. The staff, with their towel art and hand-written cards, made it clear that they care.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2020