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The Island - Adults Only

5.0 star property
Adults-only beachfront hotel with 3 outdoor pools

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Photo gallery for The Island - Adults Only

Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
4 bars/lounges, 2 poolside bars, beach bar
Room (Cool with shared Infinity pool)
Front of property – evening/night
Exterior detail
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Separate bath and shower
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room (Sole)

1 bedroom, in-room safe, desk, blackout curtains

Single Room (Sole)

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Hairdryer
  • 23 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Gallery Double or Twin Room

Gallery Double or Twin Room

Gallery Double or Twin Room

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room (Casual)

1 bedroom, in-room safe, desk, blackout curtains

Junior Room (Casual)

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Bathrobes
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

View all photos for Room,Sharing Pool (Pool Casual)

Room,Sharing Pool (Pool Casual)

Room,Sharing Pool (Pool Casual)

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Room (Cool with shared Infinity pool)

Room (Cool with shared Infinity pool)

Room (Cool with shared Infinity pool)

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Eco-friendly toiletries
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Room (Casual)

1 bedroom, in-room safe, desk, blackout curtains

Classic Room (Casual)

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Suite

Superior Suite

Superior Suite

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Private Pool, Sea View

1 bedroom, in-room safe, desk, blackout curtains

Double Room, Private Pool, Sea View

Highlights

Balcony or patio
Private pool
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Signature Double or Twin Room (Casual)

1 bedroom, in-room safe, desk, blackout curtains

Signature Double or Twin Room (Casual)

Highlights

Balcony or patio
Private pool
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Room

Junior Room

Junior Room

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Bathrobes
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Design Double Room, Pool Access, Sea Facing

Design Double Room, Pool Access, Sea Facing | Terrace/patio

Design Double Room, Pool Access, Sea Facing

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Jetted bath
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Double or Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Economy Double or Twin Room

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Suite, Private Pool, Sea View

Superior Suite, Private Pool, Sea View

Superior Suite, Private Pool, Sea View

Highlights

Balcony or patio
Private pool
Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Cool)

Room (Cool)

Room (Cool)

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Eco-friendly toiletries
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Exclusive Double or Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Exclusive Double or Twin Room

Highlights

Balcony or patio
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Bathrobes
  • 23 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Vlihadas str., Kato Gouves, Hersonissos, Crete Island, 70014

What's nearby

  • Marina Beach - 17 min walk - 1.5 km
  • Crete Golf Club - 9 min drive - 9.5 km
  • Convention Centre Creta Maris - 10 min drive - 9.1 km
  • Port of Hersonissos - 11 min drive - 9.9 km
  • Star Beach Water Park - 11 min drive - 11.8 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 17 min drive

Restaurants

  • ‪The Kitchen - ‬1 min walk
  • ‪The Island Bar & Restaurant - ‬3 min walk
  • ‪Coffee Corner Γουβες - ‬3 min drive
  • ‪Atlantis Bar - ‬3 min drive
  • ‪Mylos Taverna - ‬5 min walk

About this property

The Island - Adults Only

Luxury hotel near Port of Hersonissos
Take advantage of a free breakfast buffet, 2 poolside bars and a beach bar at The Island - Adults Only. With a beachfront location, beachfront dining and sunloungers, this hotel is the perfect place to soak up some sun. Treat yourself to a body wrap, a deep-tissue massage or a manicure/pedicure at The Bathhouse, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mediterranean cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include volleyball and basketball. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a corner/local shop and a terrace.
Additional perks include:
  • 3 outdoor pools and an indoor pool, with sunloungers and pool umbrellas
  • Free self-parking
  • An outdoor tennis court, a round-trip airport shuttle (surcharge) and a lift
  • A banquet hall, meeting rooms and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 298 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Recycling and LED light bulbs
  • Eco-friendly toiletries and hairdryers
  • Balconies or patios, wardrobes/cupboards and fridges

Languages

Dutch, English, French, German, Greek, Italian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Kitchen
  • The Stone Lunchrestaurant
  • The Taverna
  • The Veranda BarRestaurant
  • Yachting

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Communal pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not permitted at this adults-only property

Property is also known as

Island Chersonissos
Island Hotel Chersonissos
Island Hotel Gouves
Island Gouves
The Island Adults Only
The Island - Adults Only Hotel
The Island - Adults Only Hersonissos
The Island - Adults Only Hotel Hersonissos

Frequently asked questions

Does The Island - Adults Only have a pool?

Yes, this property has an indoor pool and 3 outdoor pools.

Is The Island - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Island - Adults Only?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at The Island - Adults Only?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Island - Adults Only?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does The Island - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is The Island - Adults Only located?

Nestled on the beach, this Hersonissos hotel is within 1 mi (2 km) of Ekklisia Agios Konstantinos and Marina Beach. Gouves Beach and Dinosauria Park are also within 3 miles (5 km).

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The Island - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 137 out of 213 reviews
Rating 8 - Good. 49 out of 213 reviews
Rating 6 - Okay. 17 out of 213 reviews
Rating 4 - Poor. 6 out of 213 reviews
Rating 2 - Terrible. 4 out of 213 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views! Excellent breakfast!
Stayed 4 nights in Jun 2025

10/10 Excellent

Bethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a quiet, restful break, The Island is perfect. The staff were all very friendly and accommodating. It felt safe, peaceful and the hotel is beautiful and kept in perfect condition. The only small critique is the gym equipment needs to be upgraded, but I wasn't upset about staying by the pool more.
Stayed 6 nights in May 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing!! We stayed for 3 nights for our honeymoon and loved it. There are 3 shared pools (one quiet, one with a pool bar and one infinity pool). There is a beach right across the street. There is basketball and tennis courts, a spa and a breakfast and dinner buffet on site. There is even a little store with pretty much anything you could need. The hotel staff was great and helped us book transport to and from the ferry ports. Our room was beautiful which had a private pool for us, we highly recommend this stay!
Stayed 3 nights in May 2025

10/10 Excellent

Nazakat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at The Island Hotel in Crete. The atmosphere was peaceful, and everything was exceptionally clean. It was the perfect spot for a relaxing getaway, and we loved every moment. Highly recommended!
Stayed 3 nights in Oct 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay here.
Stayed 6 nights in May 2023

10/10 Excellent

Micheline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect service ,, they make me upgrade, and late check out,, the view is amazing from all the restaurants with beautiful sunset,, the food great and the pool was very clean,, and super nice sandy beach
Stayed 6 nights in Jul 2024

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome resort that’s caters to all your needs. Great friendly staff.
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
We had a fantastic stay at The Island. The hotel staff were attentive and courteous, going out of their way to ensure our stay was the best it could be. The beach was excellent, as were the different pool areas within the hotel, offering something for everyone. Breakfast was also very good, although we did not eat at the hotel during the evening, due to the various restaurants available close by.
Stayed 7 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was all that we expected, and more. The Staff were all very friendly and helpful. We booked bed and breakfast, and were so glad because there is a wonderful selection of great tavernas and restaurants all within 5 minutes walk. The breakfast choices were manyfold and plentiful, we thoroughly enjoyed breakfast in the sunshine, overlooking the sea. We booked a suite with its own pool, and that was simply sublime. We were able to relax on our own double sunbed in our own pool, with complete privacy. The hotel beach is just 2 minutes walk away, well equipped and the sandy beach gives a shallow and easy walk into the sea. We will definitely be visiting this hotel again.
Stayed 9 nights in Sep 2024

10/10 Excellent

Olger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellman security and servers best hard working and cooks and housekeeping very nice !
Stayed 5 nights in Aug 2023

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect vacation spot!

Stunningly designed and very peaceful hotel that made our trip to Crete something really special. If you have the opportunity; book a suite because ours was absolutely beautiful and the feeling of having a pool on your terracce is everything. And we are very thankful to the staff for making our stay so amazing!
Stayed 2 nights in Jul 2022

10/10 Excellent

Nicola Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and welcoming staff. Great breakfast selection. Very clean and good facilities. Recommend the room with shared private pool. Some good restaurants around the hotel but nice food in the resort restaurants as well. Would recommend
Stayed 9 nights in Sep 2023

10/10 Excellent

Sotirios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The hotel is right on the beach even though the beach is no the best if Crete. Food quality and range is very good. The staff are excellent and really go out of their way to connect with guests.
Stayed 4 nights in Aug 2022

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning
Stayed 3 nights in May 2023

10/10 Excellent

David James

This was the most beautiful resort i have stayed at. The staff are amazing, friendly and cant do enough to make it a proper 5 star feeling. I highly recommend staying here. My review can never do justice to how they treat you and how the experience feels.
Stayed 7 nights in Jun 2023

10/10 Excellent

David Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Great choice of bars, restaurants and pools. Spacious room with a great balcony and view. Easy walking distance to shops, cafes and restaurants outside the hotel. No children!
Stayed 4 nights in May 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

The hotel was lovely. Never a problem getting a sunbed. Food was good quality and choice the only thing that is not the hotels fault is it is in the direct flight path although after a few days you don’t notice so much
Stayed 4 nights in Aug 2022

10/10 Excellent

Denise Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside areas were perfect, loved all the double day beds and hammocks, the decor was lovely would have liked a more luxurious bathroom but it was perfectly adequate and clean. There was nothing we didnt like. the staff were welcoming and so friendly and the on site spa was perfect too.
Stayed 5 nights in Jun 2022

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great times in Crete

Beautiful resort, the staff are friendly and make you feel welcome. We got there late after a delay from the ferry and they gave us a bottle of white wine and small dinner. The buffet breakfast is great and so have many choices that way you can satisfy your need. The room is big enough a had a semi-private pool and the beach is just across the road and you can hear the waves from out room.
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I'm not much for resorts, but we needed a holiday from our holiday. The area isn't much, but The Island is lovely - low-key, lots of pools, several dining options, a nice beach, and our own semi-private pool. The staff was warm and friendly, and always ready to lend a hand. Even a rainy day was fine, as we hung out and read and ate lunch in one of the secondary dining areas, and walked along the beach when the weather finally cleared.
Stayed 2 nights in Jun 2023

8/10 Good

Jurg

Liked: Staff & service, room comfort
Nice room, pool could have been cleaner. Hydromassage pool had not enough water so not all the jets were working. TV in the room had no movie Chanel
Stayed 4 nights in Jul 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel, except the food, was amazing. It was clean, had 3 pools to choose from and it was next to a very nice beach. The room was great, the staff was friendly and helpful. The food was unfortunately very bland and dry. Other than that, the place was a complete 10/10.
Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to relax

We had a wonderful time at The Island hotel. As a Gold member, we even got an upgrade and were lucky to stay in a room with a shared pool- what an amazing experience. The bed and pillows are super comfortable. The Spa service (pedicure and couple massage) was brilliant. The staff is very friendly. The buffet was very good on most days, though, the à la carte dinner was not worth it in our opinion. The beach is great for swimming and the pool areas are fantastic, too.
Stayed 5 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness

Really good wellness instructor

Unpleasant woman on entrance to dining room for breakfast and dinner. Queues to get into the restaurant even though lots of tables were available. Not allowed to keep your restaurant purchased wine for a second night. Really good Pilates, stretching and yoga. But all the classes were in the morning, one after the other. How can a person attend these and have breakfast. So frustrating. The main pool was great until 13:30. But then the DJ started up. As far as I could tell he was the only person enjoying the bizarre selection of music. It would have suited me better to have no DJ!
Stayed 8 nights in Oct 2024

4/10 Poor

Edmond

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The resort is nice overall but the rooms are small and bathrooms very small. Our bathroom had mold near the ceiling. While the staff was overall nice, the manager Eva was the worst person we've met, and so was the front desk clerk Maria - no compassion for people whatsoever. We paid for a room with pool, but received one with the balcony facing a wall, and when asked for another room, their excuse was that there are full - we were there in September. Not worth the money we paid for. The manager Eva and the receptionist Maria need extensive training as how to treat people regardlesss of where their origin,
Stayed 4 nights in Sep 2024