Ikona Gallery

From the outside this hotel looked lovely beautiful. The front lobby and desk area was open and nice looking. The bar, restaurant and buffet area, both inside and out were very clean, tidy and open. The front desk staff were nice and efficient. The halls to the rooms were disgusting with haves stains on the carpet in many areas, the bathroom had mold around the shower. The curtains in the room had holes in them. The bar waiter was loud, obnoxious, and very rude when trying to be funny. Inappropriate comments were made to my friend, and I complained to the front desk staff. They in turn advised the manager and the waiter was spoken to immediately. After this discussion, the waiter was even louder, was banging doors and drawers behind the bar and made for an uncomfortable and not relaxing area. We will never return to this establishment, although the manager and front desk staff were good to address the situation. They did also provide us with a free round of drinks, however, we were informed by others that everyone gets a free drink. So in fact, we just got what we should have received. We also ate in the hotel restaurant and the food was delicious. But service was uncomfortable given the issue with the bar waiter.

Excellent staffs, convenient location, luxurious interiors

The hotel is in a lovely quiet area away from the hustle and bustle of central Venice which was very welcome after a day seeing the sights. The vaporetto stop is a couple of minutes away which makes it very easy to get about. The staff were helpful and friendly and the breakfasts were excellent with lots of choice to suit all tastes.