Itaewon-dong Holidays

This property was a mixed experience. It was clean and had new or stylish features, but it also badly needed a fresh coat of paint. It's vibe, which is really nice if you're into it, is of a dark jazz club --nicely unique. The staff were pleasant and the manager was very helpful in resolving a room issue at check-in. Since I have sensitivities to odors/perfumes as well as to molds, it's an issue I wish I'd known before I booked a room here. Either the cleaners they use, or the building itself, had a fairly strong, peculiar odor to it. It didn't bother my husband, it did bother me. The suite I initially booked is located in the basement, and that quickly had me feeling nauseous. The manager quickly and graciously switched us to a very nice room on the upper floors. The smells were less (not absent) and I could open the window for fresh air so I felt better enough to stay. The breakfast was convenient, but not tasty. The location is great, including close to the subway station. The staff were very pleasant and helpful. The property is somewhat quirky, but not all in bad ways; in fact, has some bit of charm.

The service was excellent. The staff was very friendly, polite, great service, especially the house keeping staff! Also, the breakfast buffet was great.

Hotel is clean, staff is friendly,

Not very walkable to Seoul Station but taxi ride only cost 5,000 won. Staff were friendly and very helpful. Breakfast was good with variety for every tastebud.

Mr. Ben Park at the front desk is wonderful. We had a big group to check in, he clearly knew how to handle it. He not only understood our needs but also gave some useful advice on how to manage check in and check out. He is one the best check in staff we have ever deal with. 5 star on him! But the other staff, especially a girl at the front desk needs to be trained. She had an attitude when speaking to us and it felt like being rebuked every time we asked for her assistance. So we all tried to avoid her. Mr. Park will bring back business to your hotel. That girl at the front desk will not.