4/10 Poor
Errin
Travelled with family, Travelled with family and small children
1 Nov 2024
Disliked: Staff & service
We booked this trip after reading tons of reviews and well aware of what to expect. Two adults and 3 young kids, booked a wagon. Kids loved the wagon and ranch atmosphere. The horseback ride was a nice experience as well. My 2-star rating is not due to the wagon but rather the very poor experience with ranch staff... Our wagon's front door only closed partially which caused it to get VERY cold at night. We notified the front desk staff several times and were promised they would address it but nothing was ever done. A temporary covering or seal would have helped a lot.
Furthermore, we got yelled by a ranch manager for using a small gas stove outside to boil water for coffee and oatmeal. This older guy (who was also directing staff) got out of Land Cruiser in plain clothes, didn't introduce himself but yelled at our whole group, saying there was a burn ban we should have known about. Nothing was ever said about that when we checked in or was posted anywhere. The guy was super rude. The whole thing could have been communicated better and dealt with a lot more professionally.
We'd likely stay here again given the convenient location (few other options this close to the park) but next time I'll go in with even lower expectations service-wise.
Errin
Stayed 3 nights in Jul 2024