6/10 Okay
Lewis
Travelled with partner
11 Dec 2024
Disliked: Cleanliness, property conditions & facilities
This is in a convenient location in Keene and the price was reasonable. However, the maintenance, at least of our room, was poor. There is a shelf in the shower that was falling off the wall. The shower doors were hard to move, and one appeared to be off its track. There was a pull out shelf for the hair dryer, but the handle for that fell off when used and we found that the threads on the screw holding the handle on were stripped. There was a door in front of the mini fridge in the room that was falling off the cabinet, so it wouldn't fully close. The desk chair was stained on the seat. Other than that, the bed was OK and the room seemed relatively clean.
Breakfast came with the room, and there was always plenty of food, but it was institutional quality. The egg dishes appeared to be microwaved frozen, pre-prepared items. The had "fresh" fruit, but the bananas were mostly black and unappetizing. The orange juice from the juice machine tasted watery. The coffee was weak. They did offer some gluten free bread, bagels, and muffins that were OK. There was a waffle bar, where you could make a fresh waffle and that was good.
Overall, it was an OK hotel at best.
Lewis
Stayed 6 nights in Nov 2024