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Buccament BAY ALL Inclusive

2.0 star property
All-inclusive property with health club and massage/treatment rooms

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Buccament BAY ALL Inclusive

Outdoor pool, pool loungers
Breakfast, lunch, dinner served; international cuisine
View from property
Grand Villa, 4 Bedrooms, Beachfront | Beach
Front of property – evening/night

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Gym
    Gym
  • Pool
    Pool
  • Restaurant
    Restaurant
  • Business services
    Business services

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Villa, 2 Bedrooms, Garden View

Deluxe Villa, 2 Bedrooms, Garden View | Terrace/patio

Deluxe Villa, 2 Bedrooms, Garden View

Highlights

Private plunge pool
HDTV
2 bedrooms
Premium bedding
  • 125 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Villa, 2 Bedrooms, Garden View

Outdoor pool, pool loungers

Villa, 2 Bedrooms, Garden View

Highlights

Private plunge pool
HDTV
2 bedrooms
Premium bedding
  • 125 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Villa, 1 Bedroom, Beachfront

View from room

Deluxe Villa, 1 Bedroom, Beachfront

Highlights

Private plunge pool
HDTV
Separate bedroom
Premium bedding
  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Villa, 1 Bedroom, Garden View

Terrace/patio

Deluxe Villa, 1 Bedroom, Garden View

Highlights

Private plunge pool
HDTV
Separate bedroom
Premium bedding
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View

Terrace/patio

Villa, 1 Bedroom, Garden View

Highlights

Private plunge pool
HDTV
Separate bedroom
Premium bedding
  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Elaenia)

Suite, 2 Bedrooms (Elaenia)

Suite, 2 Bedrooms (Elaenia)

Highlights

HDTV
2 bedrooms
Premium bedding
  • 124 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Villa, 4 Bedrooms, Beachfront

View from room

Grand Villa, 4 Bedrooms, Beachfront

Highlights

Private plunge pool
HDTV
4 bedrooms
Premium bedding
  • 227 sq m
  • Ocean view
  • Sleeps 10
  • 6 Single Beds

View all photos for Deluxe Villa, 2 Bedrooms, Beachfront

Premium bedding

Deluxe Villa, 2 Bedrooms, Beachfront

Highlights

Private plunge pool
HDTV
2 bedrooms
Premium bedding
  • 125 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite (Elaenia)

Junior Suite (Elaenia)

Junior Suite (Elaenia)

Highlights

HDTV
Premium bedding
  • 64 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Buccament Bay, PO Box LY39 Layou, Kingstown

What's nearby

  • St. George's Anglican Cathedral - 9 min drive - 7.7 km
  • Kingstown Market - 10 min drive - 8.4 km
  • St Vincent Botanic Gardens - 10 min drive - 8.6 km
  • Public Market - 10 min drive - 8.6 km
  • Villa Beach - 32 min drive - 13.6 km

Getting around

  • Argyle (SVD-Argyle Intl.) - 48 min drive

Restaurants

  • ‪Veejays - ‬9 min drive
  • ‪KFC - ‬10 min drive
  • ‪Beach Front Restaurant & Bar - ‬11 min drive
  • ‪Basil's Bar - ‬10 min drive
  • ‪KFC - ‬9 min drive

About this property

Buccament BAY ALL Inclusive

All-inclusive property
You can look forward to a beach bar, a health club and a conference centre at Buccament BAY ALL Inclusive. Treat yourself to a deep-tissue massage or other spa services. The on-site international cuisine buffet restaurant, The Bay Beach Club, offers breakfast, lunch and dinner. Enjoy on-site activities, such as volleyball and kayaking. Guests can also expect to find free supervised childcare and a snack bar/deli.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Tour/ticket information, a gift shop and laundry services
  • A front desk safe, massage treatment rooms and tennis lessons on-site
  • Guest reviews say good things about the overall condition
Room features
All 102 rooms boast comforts, such as premium bedding.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Fitness facilities
Football
Tennis
Volleyball

Entertainment

On-site entertainment and activities

Property amenities

Food and drink

  • A beach bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Arlecchino (Dress Code)
  • HQ Coffee Shop
  • Jack's (Dress Code)
  • Safran
  • The Bay Beach Club

Family friendly

  • Free supervised activities for children
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Tour and ticket assistance

Business services

  • Conference centre

Outdoors

  • Pool loungers

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Spa treatment rooms
  • Sports massages

More

  • 1 floor
  • Built in 2010

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • HDTV

More

  • Phone

Policies

Check-in

Check-in time starts at 3 PM

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 500.00 per stay
  • A tax is imposed by the city: USD 2.96 per room, per night

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Buccament
Buccament Bay
Buccament Bay All Inclusive
Buccament Bay Kingstown
Buccament Bay Resort
Buccament Bay Resort All Inclusive
Buccament Bay Resort All Inclusive Kingstown
Buccament Resort
Buccament BAY ALL Inclusive All-inclusive property Kingstown
Buccament BAY ALL Inclusive All-inclusive property
Buccament BAY ALL Inclusive Kingstown
Buccament Resort Inclusive
Buccament Inclusive Inclusive
Buccament BAY ALL Inclusive Kingstown
Buccament BAY ALL Inclusive All-inclusive property
Buccament BAY ALL Inclusive All-inclusive property Kingstown

Frequently asked questions

Does Buccament BAY ALL Inclusive have a pool?

Yes, this property has an outdoor pool.

What time is check-in at Buccament BAY ALL Inclusive?

Check-in begins at 3 PM.

Are there all-inclusive benefits at Buccament BAY ALL Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, football and more.

Where is Buccament BAY ALL Inclusive located?

Situated near the beach, this all-inclusive property is steps from Windward Islands and within 6 mi (10 km) of Botanical Gardens and St. George's Anglican Cathedral. Kingstown Market and St Vincent Botanic Gardens are also within 6 miles (10 km).

Buccament BAY ALL Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 36 out of 126 reviews" "
Rating 8 - Good. 48 out of 126 reviews" "
Rating 6 - Okay. 26 out of 126 reviews" "
Rating 4 - Poor. 9 out of 126 reviews" "
Rating 2 - Terrible. 7 out of 126 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very mordern rooms. great stay.
Food was out of this world, it was buffet for all meals. Some of the restaurants like Jacks and the Italian restaurant was closed. but the bay restaurant made up for it.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel but very poor service!
Unfortunately, during our time at Buccament the majority of staff was on strike. However, the few that were there did an amazing job doing everything. The food was a big disappointment and 2 of their resteraunts a were not open, the steakhouse and the cafe. Therefore, every meal was eaten at the beach club. For a five-star, all inclusive resort, this was truly a disappointment and I will not return nor recommend this resort to anyone until all of the management issues have been resolved.

4/10 Poor

Wendy, Ontario, Canada

Liked: Staff & service, room comfort
Very disappointing. Advertised as a 5 star. I'm sure it was when it was built. There are so many problems that need to be addressed. We were never sure where we were going to be eating dinner. Had to check each afternoon because only one or two of the restaurants were open. Breakfast and lunch were the same buffet with limited lukewarm choices every day. The bar closed 2 evenings when we were there at 6:00 p.m. leaving nothing for guests to do. No entertainment. Very dark, needs more lighting at night. No activities at the hotel. Beach towels never available, ended up keeping ours for the time we were there just to make sure we had one. One of the pools was closed for 5 days because it was green. On an upbeat note, the staff, when they were there, because they were striking, were very friendly, and went out of their way to help. Unfortunately for the wonderful people of St. Vincent, I can't imagine the resort functioning and receiving guests for much longer unless something is done.

6/10 Okay

Miranda , Trinidad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Well-kept facility
We booked this place for our anniversary based on the positive reviews we got from friends and family who stayed here before. We heard about the great steaks at Jack's steakhouse which increased our anticipation and the dessert and ice cream palour. When we got there and attempted to make a reservation for the steakhouse we were told due to a flood the country suffered back in 2013 the restaurant was closed to facilitate repairs. After hearing the disappointing news we attempted to reserve at the Italian restaurant but was told that was also closed at the moment but should be opening soon. Fast forward, we had to eat dinner at the main restaurant which was okay. The second night we got the option to dine at safran restaurant where had a pleasant experience. Amid the dessert and ice cream palour remains closed and the staff seemed very surprised when we enquired. The staff seemed demotivated execute their duties with little or no enthusiasm. The guy that does the BBQ works hard and should be given a break in between. Orenzo at the front desk was also very welcoming and went the extra mile to make us comfortable. The facility was well-kept, housekeeping came daily, items in the mini refrigerator was replenished often. We enjoyed the plunge pool, the beach and the villa itself. I am not sure if I would revisit this place again or maybe until the what seems to be financial issues have been sorted out.

4/10 Poor

Steve, ontario

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Beautiful Resort but Major Problems
The resort is absolutely beautiful but having financial difficulties. The restaurants were often not open leaving the buffet to handle all the guests. The explanation from the manager was that the Staff did not show up to work. Upon further questioning, the staff said they hadn't been paid since September. The ones that were sticking around were hoping for a take over so they still had job. The pool was going green and the general maintenance was falling apart. It's too bad because as I mentioned the resort was beautiful.

8/10 Good

J, Saint John NB

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Resort with Mountain and Beach views
This is a beautiful resort with spectacular views of the lush St. Vincent foliage. Some of the best food we've ever eaten in the Caribbean. The beachfront villa we had was very spacious, clean and well laid out. Our villa was the only private 2 bedroom beachfront, with a private plunge pool. It was on the main path of the wait staff, so there was no running dry while being in your private pool on the beach. All in all the resort was just fantastic and a real hidden Caribbean gem! Now the bad.... After arriving we find out that Harlequin is going into receivership. We did notice and had some minor issues during our stay. We did have to make adjustments on a few occasions. However, the issues we had were not staff related and it was out of there control. Buccament Bay Resort has some of the best staff we have ever come across during our many years of travel. At the end of the day with all the hiccups, we had a fantastic trip and loved the resort.

6/10 Okay

Jamila, Trinidad

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
My 2nd Experience did not match my 1st Experience
This was my second time visiting Buccament Bay. I went there in January 2016, and I enjoyed it soooo much, that I recommended it to a number of my friends and also decided to visit it another time myself . I must say I was disappointed. The quality of the product being offered declined significantly from January to November 2016. There was a decrease in the variety of drinks and the quantity and variety of food. My expectations based on my previous experience was not met. Despite the disappointment, I still enjoyed myself, but compared to the first time the change was noticeable.

8/10 Good

Kim, TT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the place, loved the people, loved the food
The hotel is about 30-45 minutes from the airport. The drive is scenic but the entrance to the hotel is a bit scary. It's a busy place for locals including fishermen. It almost feels like a back entrance but it's not. The reception was lovely and we were upgraded to a Deluxe Garden View Villa (from Elaenia Suite) for free. We were 'driven' to the villa on a small golf cart. The room was super luxurious and very clean. We enjoyed a private plunge pool. The bathroom was spa-like. The shower area contained a rain shower with jets and loose pebble floor topped with a wooden crate for draining. The room also contained a Lavazza espresso machine (and lavazza coffee pods) of which we made full use. You're provided with milk, shandy, pepsi, sprite and bottled water in the fridge - replenished frequently. The resort is beautiful during the day. The place could do with better lighting at nights. The service was great throughout. The food was great and when the coffee house was open, their offerings were superb. The one downside we found was that restaurants closed sporadically, even with reservations. HQ (the coffee house and one place to get snacks outside of meal times) was closed for a full day without prior notice / alternative arrangements. The kitchen at The Bay (the only other place apart from HQ to get a snack) was also closed without notice on that same day. Guests were left without meal/snack options for a window between lunch and dinner that day.

10/10 Excellent

Mr. Smith, Trinidad W.I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath taking view, magnificent location

2/10 Terrible

world traveller, r

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miss-selling this hotel as luxury

8/10 Good

Kimi, trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I stayed for a weekend. The staff were pleasant and room excellent. We were upgraded to a deluxe cabana. the food was great and it was an overall good experience!

8/10 Good

Jillian, TO, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend getaway!
The resort was beautiful and relaxing. The villa was ultra comfortable with king size bed snd your own plunge pool outside the patio doors. Bathroom was impressive with super rain showers. WiFi and AC up to par. Will definitely visit again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but had a lot of issues
Hotel is lovey, rooms are clean and modern but hotel didn't live up to the all inclusive standards as a lot of items were out of stock and not available. Staff weren't accommodating. The wait for a cart to get around is very long and hotel seem to be running on a day to day basis as items were being stocked at the bar only when and while there as beers were most time hot. However I will visit again maybe when their issues are sorted out as there is a lot of potential at the hotel

8/10 Good

Jo, Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, mountains and beachfront
Good food,great setting , Lovely dinners and attentive staff.Enjoyed fine dining and ambience.

6/10 Okay

Pratesh, Trinidad and Tobago

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My overall stay at Buccament Bay was disappointing because of some of its staff.The overall friendliness of its staff was lacking, not what you would expect at a Caribbean Resort. The physical appearance of the hotel is great but the service from its staff needs great improvement. The servers at the Bay Restaurant (main restaurant and bar at the hotel) was terrible, at times I felt as thought they were paying me to be at the hotel and not the other way around. I really don't like to go down this road but I think it must be said, there was a very noticeable difference in service being given to foreign guests versus what was given to locals (myself and friends being from the Caribbean), e.g. one night we ordered and couple glasses of wine and was given it in scotch glasses, of which we made no issue probably they were out of wine glasses at the time but 30 seconds later a foreign came and sat next to us and order the same wine and got it in long stemmed wine glasses, this was extremely disappointing. Mention must be made of Shenelle at Jack's Steak House she was our server one night for dinner and she was excellent, all of their staff should aim to be more like Shenelle. The hotel has potential to be a great low cost All Inclusive Resort but more attention definitely needs to be paid to their staff.

6/10 Okay

Omar , Trinidad is

Liked: Cleanliness
Disliked: Staff & service
Worst birthday vacation due to Hotel Negligence
A party of 6 of us went to this resort to celebrate my mom's 60th bday. From check in to the actual hotel stay, everything was fine. Until on my mom's birthday night, before we went to dinner, she came to meet us at our villa, when she tripped over a BLACK hose that was LAYING ACROSS the Walkway for no reason as it was not being used in the DARK WALKWAY. She got a busted lip inside and out, a busted nose and a swollen leg. We immediately reported it to front desk and requested a medic. Long story short, she received medical attention the following day 16 hours after, where she had to go outside of the premises taking away further from out vacation, and the resort saw it fit to send security to receive statements about the incident from her before actually being attended to medically. The resort showed negligence firstly as there is no lighting on the walkway to the villa, there was a black hose laying across the walkway in the dark and it was no being used. This is definitely a safety violation as I'm sure hotels must be governed by some sort of health and safety rules. The resort showed no remorse as the hose was still there the following day til we removed it ourselves, then a few hours later, it was there again. They showed no concern as we finally got to the doctor 16 hours after and this was only because we kept requesting it! The hotel is great but the negligence, the lack of concern and lack of decorum that the administrating staff appalling!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent Hotel ,not the most accomdating but good
Buccament Bay is an excellent hotel , breakfast , lunch and dinner are top of the line , very wide selection and many vegetarian options for any vegans The facilities are nice, rooms are very clean, the small bay towards the breakfast side needs to be cleaned , because there are a lot of rubbish thrown on that side of the hotel , the main beach is very clean and nice We booked to go from Thursday to Thursday 2nd October 2016 ,the airline canceled there flight on Thursday and we were given a flight the Friday night at 9:30pm , all tjis information was given to thw hotel,the flight was also delayed and we arrived St.vincent around 12pm , so we checked into the hotel around 1am, we missed two full days at the hotel, This part is definetly not the fault of the hotel but we asked the hotel since we missed two days and Liat airline's was willing to give us an extra day till the monday , would they be able to at least give us the extra day , or give us all a discount on the rooms or even put us in a room that accomdates 4-8 people, so we werent expecting anything from the hotel , but due to the circumstances i tjink they should have considered because it was a group of 8 people, and a extra day was not going to cost them anything extra because we missed two full days, because we were willing to pay but they still wanted to charge us all full price....but overall the experience was good , the staff are not very friendly but are willing to help.....but the island is very nice

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Needs work!
Stayed here for a few days while visiting family. Pros-beautiful clean spacious room, great food ala cart restaurant service is slow but best I've had at any resort chain, quite resort great for an older crowd. Cons-staff could be more friendly, lots of flies/mosquitos around due to still water throughout resort, liquor is not served until late morning, everything closes on the resort around 10pm so if you get hungry you're out of luck, they frequently ran out of towels at the pools, rarely any sport activities played at the pool, there wasn't any nightly entertainment the nights I stayed.

8/10 Good

Jude, Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Chill Location, Good Food and Wonderful Staff
This resort is surely a gem in St. Vincent. I must commend the Reservations Manager on her wonderful service extended to me and my family. With people like her on board, this resort that has so much more potential will blossom into possibly the best vacation spot in the Caribbean. And if the entire resort team has this as their objective when going to work, greatness has already began. For me personally, the staff contributed to making my stay enjoyable. I always approached them with kindness and humility and in return, they related back to me in this same manner. I got a nice warm welcome which was key in starting my vacation and I felt as if the staff was more interested in my happiness and wellbeing which is what we call wonderful customer service. Thank you Team Buccament :)

6/10 Okay

Newlywed , Seattle

Liked: Cleanliness, room comfort
Disliked: Staff & service
Honeymoon
The resort is good overall. That there were some glitches and negatIves we had to put up with. Some of the wait staff needs proper training on how to interact with Guests. Some of the Waitresses don't smile, and even act like you should be happy that they paid you any attention. Too many of theit staff can be seen hanging out doing nothing or sitting down people watching. It takes a long time to get served st dinner time. They had power outage twice! The snorkeling and good food made up for a lot.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacation
We had a lovely time. The staff were very friendly and accommodating. They gave us some good advice on how to get to Bequia. A must do trip! Snorkels and life jacks are free to borrow. Lots of options for food. HQ is definitely an excellent snaking/coffee stop! The resort is very pretty and well maintained. Be sure to walk with mosquito repellant and wear light clothing as most places aren't air conditioned (the bedroom is thankfully).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff,excellent service beautiful setting
Staff super friendly and very very hard working.They ensure my vacation was a 5 star experience.Best vacation ever.

8/10 Good

Satisfied custo, Trinidad and Tobago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort on the beach.
This resort is absolutely beautiful..the lay out of the villa's with the private pools. Every meal I ate there was so tasty and wonderful..Jacks steak house is really an excellent dining restaurant. The staff members at the reception go out of their way to assist with making the guests as comfortable as possible. Thank you to Florence for her wonderful hospitality. I enjoyed the evening entertainment and ambiance of this resort. It is totally worth every cent..I would totally recommend this place to anyone...its accommodative for couples and families..I had a wonderful experience and would definitely visit there again...

6/10 Okay

stacey, florida

Liked: Cleanliness
Hotel with lots of potential
We stayed at this resort August 9-14th. The resort has lots of potential, but until it's issues are resolved, I cannot give it more that a three star review. The grounds are beautiful, and we were upgraded to a one bedroom villa with our own plunge pool, which was very nice. The villa was beautiful and clean, however, in reality only the bedroom was usable because there is no air conditioning in the living room area, and it was HOT. Even with air conditioning, the bedroom never cooled to my liking. The bathroom is amazing and well appointed, with a rainfall shower. There is a small mini-bar with just a few waters and sodas. We frequently had to repeatedly ask for the mini-bar to be restocked with water, and it took up to a day to get more water. The food at the restaurants was excellent, BUT the restaurants frequently RAN OUT OF FOOD. One night we had to order three different things because the first two on the menu they didn't have. This goes for drinks as well...running out of beer at an all inclusive resort??? Unacceptable. Also ran out of several types of liquor and ran out of ice cream and snacks at HQ (the snack/dessert/coffeee house). It seems that management is lacking with lots of rumors swirling and noone really knowing who is running the resort at the moment. Staff said they haven't been paid in months. Some staff were exceptional, but many seemed unhappy (which I would be as well if I wasn't being paid).

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
More personalised attention should be paid to guest.