Fairmont hotels in Koh Samui, Surat Thani Province

"Would rate this property very highly, mostly due to excellent staff. Friendly, helpful and always putting the guests first. The villa was roomy, comfortable and well appointed. The resort was quiet and private and the grounds, pool and facilities were kept in pristine condition. The restaurant provided a good selection and the breakfast buffet was plentiful and fresh. It is a little away from shops and restaurants but that is what makes it private. Would stay again. "

"Excellent! Outstanding in every way......Highly recommend."

"Excellent family friendly resort, clean pristine beach shallow for first 20 metres so perfect for children. Staff were attentive and would serve you by the pool or on the beach. Lots of sunbeds, varied breakfast "

"We’ve just returned from a 1 week stay at the Banyan Tree Samui. It is a wonderful hotel. Before we booked we looked at reviews and were a little worried about things others had highlighted such as being overlooked or the level of maintenance. Honestly, I’m not sure why other reviewers made such comments! The first point about being overlooked is moot, the villas are so well laid out that you would only be overlooked if someone had binoculars at hand! The maintenance point, every day we saw people maintaining the villas, the common areas, the focus on keeping the villas in top condition is visible! As for specifics of our experience, from the size of the villa, to the breakfast, activities, food to the staff, we would give all 5 stars. We would specifically like to call out a few people, firstly Golf, he is an absolute asset to the group. He was amazing in his engagement, communication and just general customer service. We felt so happy to have his support during our stay. As it was our anniversary my husband planned a private dinner at the beach. We were fortunate to have Melon helping us that day and she was absolutely fabulous. Her customer service skills were exceptional, she never interrupted or intruded on our meal but was there when we needed her! She also took some beautiful pictures which we weren’t expecting - these little details matter when you stay somewhere like the Banyan Tree. All in all just a lovely experience and we cannot recommend the property enough!!"

"Stunning resort, and whilst some renovations were going on, we heard nothing. Incredible place"

"This Hotel was more like a Resort to me beautiful location to bring your family here. I will definitely vist again at this location very convenient location to go anywhere. "

"The room, the venue, the food. Very good. Staff around the pool area should coordinate better among themselves. "

"It was our first stay at Chaweng garden. The manager was fantastic . We requested 2 rooms side by side at time of booking and received two great modern, clean pool view rooms next to each other. The pool was one of the cleanest and well maintained I’ve seen in Thailand. The staff are amazing and there’s heaps of them. Great resort and we will definitely be coming back."

"Had a very memorable stay at the property. The food the ambience the staff everything and everybody are amazing. My girlfriend and I had the best time of our life here. Hopefully we can revisit again. "