La Encrucijada Biosphere Reserve

The hotel, the beach, the personnel, the gardens, the restaurants

First time staying at the Fiesta Americana in the hotel zone. Staff is superb always helpful and polite. Resort is clean and easy to navigate, food was great with lots of options. Several activities available would like to be able to borrow a snorkel or rent a surfboard. Everything is on the app no issues booking reservations. We will be coming back!!

I loved thr hotel and most of the staff is nice but there are a lot of concierge people around the hotel trying to sell you a hotel package I didn't like it when 2 guys got rude when I rejected them twice. That's the only reason why the hotel is mostly great but at the same time concierge team is rude