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Hotel Los Lagos Spa & Resort

3.5 star property
Family-friendly hotel with 11 outdoor pools and full-service spa

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Garden
Exterior
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Room service
  • Breakfast included
  • Spa
The price is €242
includes taxes & fees
6 Jan - 7 Jan 2025

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Room, Mountain View

Superior Room, Mountain View

Superior Room, Mountain View

Highlights

Patio
Air conditioning
Free rollaway/extra beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

Highlights

Air conditioning
Free rollaway/extra beds
Mini-fridge
Plasma TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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includes taxes & fees
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About the area

Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007

What's nearby

  • Los Lagos Hot Springs - 2 min walk - 0.2 km
  • Kalambu Hot Springs - 11 min walk - 1.0 km
  • Baldi Hot Springs - 12 min walk - 1.1 km
  • Ecotermales Fortuna - 19 min walk - 1.6 km
  • Arenal Volcano - 16 min drive - 12.3 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 168 min drive

Restaurants

  • ‪Virgita Ristorante - ‬12 min walk
  • ‪Ginger Sushi - ‬11 min drive
  • ‪La Saca Restaurant - ‬6 min drive
  • ‪Agua Ardiente Pool Bar - ‬7 min drive
  • ‪Restaurante Ti-Cain - ‬4 min drive

About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel near Arenal Volcano National Park
A free breakfast buffet, a nightclub and a poolside bar are just a few of the amenities provided at Hotel Los Lagos Spa & Resort. Treat yourself to a body scrub, a body wrap or a hot stone massage at Fangus, the on-site spa. The on-site international cuisine restaurant, Las Palmas, offers breakfast, lunch and dinner. Enjoy on-site activities, such as hiking/biking, ziplining and horse riding. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a terrace and a garden.
Additional perks include:
  • 11 outdoor pools and an indoor pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Hot springs on-site, a round-trip airport shuttle (surcharge) and smoke-free property
  • A banquet hall, tour/ticket information and a front desk safe
  • Guest reviews say great things the dining options, breakfast and overall value
Room features
All 96 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness, size rooms at the property.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with showers and free toiletries
  • Plasma TVs with cable channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Indoor pool
  • Nightclub
  • Spa tub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Frequently asked questions

Does Hotel Los Lagos Spa & Resort have a pool?

Yes, this property has an indoor pool, 11 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Los Lagos Spa & Resort?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Los Lagos Spa & Resort on 6 Jan 2025 start from €241.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Los Lagos Spa & Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Los Lagos Spa & Resort?

Self-parking is free at this property.

What time is check-in at Hotel Los Lagos Spa & Resort?

Check-in start time: 3 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Los Lagos Spa & Resort?

Checkout is at noon.

Does Hotel Los Lagos Spa & Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Los Lagos Spa & Resort located?

This family-friendly La Fortuna hotel is located in a rural location, within a 10-minute walk of Los Lagos Hot Springs and Paradise Hot Springs. Kalambu Hot Springs and Termales Los Laureles are also within 15 minutes.

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 877 out of 1092 reviews" "
Rating 8 - Good. 158 out of 1092 reviews" "
Rating 6 - Okay. 33 out of 1092 reviews" "
Rating 4 - Poor. 15 out of 1092 reviews" "
Rating 2 - Terrible. 9 out of 1092 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and great service. Did not receive any vip perks mentioned
Stayed 3 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many pools to choose from! And the swim up bar was very nice
Stayed 2 nights in Dec 2024

4/10 Poor

Murali

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Can hear the people next door loud and clear, phone didn’t work. I had to spend $10 on international call to call front desk multiple times. The rooms are very far from pools so there is a shuttle provided. With phone not working, it was challenging to get shuttle. Our key cards didn’t work either and we spent time waiting to get that fixed.
Stayed 1 night in Dec 2024

4/10 Poor

Scott

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We liked the waterways and the natural springs. The hotel is what it is with regard to the design and layout. It's fairly outdated and inconvenient to have to wait for shuttles to pick you up and drop you off at various areas of interest across the property. The level of service and cleanliness is not adequate though. Only stayed there for one night but that was long enough to experience long delays when it comes to shuttle service and for the washrooms to stop working completely. My family wanted to use the washrooms when leaving the pool/springs area and the washrooms in multiple locations had the water turned off. You can only imagine what the toilets looked like with people unable to flush for hours. And when I brought this up, they were aware of the problem but no solution was given. The staff themselves seem nice with warm smiles but a note to management. Please give the employees the tools they need to make the customers stay more comfortable. For instance many times we asked for a slight alteration to how the eggs were prepared, or if we wanted a specific item with room service, we were politely told it was not possible. If travelling on the cheap and your expectations are very low I would say you may not notice these shortcomings but if you value, well value... Stay somewhere else.
Stayed 1 night in Dec 2024

8/10 Good

Lawrence

Stayed 2 nights in Dec 2024

10/10 Excellent

Rasheed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. We love this place and have been multiple times. We will definitely come back over and over again. Honorable shoutout to Johan for squeezing us with the last minute booking at the Christmas Dinner Service!
Stayed 1 night in Dec 2024

10/10 Excellent

Eileen

Stayed 2 nights in Nov 2024

10/10 Excellent

Jekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Alexys Rae

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, it is a large resort with beautiful grounds. But the rooms were VERY dated and in our opinion gross. Our room was musty smelling, unwelcoming and uncomfortable. We checked out a day early and ended up booking an extra day at the resort we had planned to go to second. The breakfast was decent for being included, lunch/dinner restaurant was not good at all for the price. The bar food was great and the service there was wonderful. I booked this resort with lower expectations as I was booking “budget” as we had lots of excursions planned during the day and really wanted this to just sleep. We dreaded coming back here after our long day of excursions and in the future would pay more to stay at a place with rooms that didn’t smell, were comfortable and clean. When we checked out the receptionist said “you are checking out a day early” and my husband said “yes, we are unhappy. The room was gross and smelled” and he just replied “okay”. La Fortuna was a great and wonderful experience but we would definitely stay elsewhere next time!
Stayed 5 nights in Dec 2024

10/10 Excellent

pooja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at this property. It's maintained perfectly and the views are gorgeous from the rooms. The breakfast was such a treat everyday. The hotsprings were a cherry on the top. We loved every bit of it.
Stayed 3 nights in Dec 2024

4/10 Poor

frannie

Travelled with family and small children
Liked: Cleanliness
Adjoining rooms have horrible insulation. You can hear every conversation in the room next door. This property also needs a laundromat.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kelsie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Los Lagos. The location wasn’t too far away from town and other activities. The pools were the highlight of our trip. The staff were friendly and helpful. We would stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a wonderful resort with so much to do throughout the day, it's also great for kids.
Stayed 1 night in Dec 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Let us keep our luggage in a locked area so we could still do things after we checked out and were waiting for our next town adventure and stay. That was wonderful!
Stayed 1 night in Dec 2024

10/10 Excellent

Srinivas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort and very affordable. We had no issues with our stay. The staff was very friendly and accommodating. Breakfast buffet had a huge spread. Great resort!!!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Kartik, Aliso Viejo

Stayed 4 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 1 night in Dec 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, well kept grounds.
Stayed 1 night in Dec 2024

8/10 Good

Wende

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area, great for kids.
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Kyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Los Lagos Spa and Resort is a beautiful place to stay. Staff is very friendly and helpful. The hot springs pools on the resort were amazing. Highly recommend stay at this hotel!
Stayed 1 night in Nov 2024

10/10 Excellent

Oleksandr

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Have trouble when check-in . I ordered on Expedia room for 2 adults and 1 one kid, but I check-in they said that I ordered 2 adult and one infant, and charged me extra $37.
Stayed 1 night in Nov 2024

10/10 Excellent

Angela, Munger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property. The lush gardens, amazing pool area and excellent food made for a great stay. I would highly recommend.
Stayed 3 nights in Nov 2024

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , very modern, food delicious, everything well balanced, hot springs are amazing!!!!! Staff friendly, vibrant vibes ♥️
Stayed 1 night in Dec 2024