2/10 Terrible
jing
Travelled with family and small children
29 Dec 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hello,
I stayed in the hotel for one day Dec26-27.
The pros
resort property, several units in a building
good view of the volcano
hotel room decoration is tropical and unique
restaurant quality is good, and price is reasonable
close to Mistico hanging bridge park
the cons
the property water supply is on and off,
so we have water for 2 hours, then no water for 3 hours etc. This kind of periods last the whole 24 hours. So, the water is on and off for several hours. After a day's hiking in tropical weather, we have to sleep without showers
The toilet can not be flushed, since there is no water.
So the dirty stuff needs to stay in the toilet for several hours. Then, other people in the same unit cannot use the restroom any more.
You will need ask for a golf cart to go from front desk to each unit, and ask for golf cart again back to the front desk, restaurant. Some people did go up and down hills by themselves, but it is not convenient.
I paid $380 for one night, I think the hotel needs to at least refund me $190 for this inconvenient stay.
jing