4/10 Poor
Tricia
Travelled with partner
16 Feb 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is a nice view. The staff were nice. Nothing else was great. We went for Valentines. The condo was dirty. The bathroom vanity top, was filthy, as well as a small stand near a rocking chair in the living room. Inside the front door, there is some mold up by the ceiling. There is also several spider sacs in the same vicinity. My husband called the after hours number about the jacuzzi leaking all over when we first filled it up. We couldn't use that, the person my husband talked to said she would send someone to check it out in the morning. No one came. The gas fireplace didn't work either. We booked this room especially for the jacuzzi and fireplace. It was Valentines Day!!! We were looking forward to a romantic night that didn’t happen. There was nothing that was offered to us for compensation. Our payment for 1 night here with tax was $369. Can someone please tell me if it is reasonable to expect some sort of compensation for all this? Oh, also, the parking
at this condo was horrible, and trying to find the condo was very difficult to get to. There were stairs and no railing to hold onto. Very poor lighting getting up and down the stairs. The lighting out back where there is a great view of the ocean is non existent. Sorry to the people at this hotel. These things are huge issues in the hospitality industry.
Tricia
Stayed 1 night in Feb 2025