Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world

5.0 star property
Luxury Lisbon hotel in Lisbon City Center with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world

Terrace/patio
Lobby
Lobby
Rooftop bar
Hypo-allergenic bedding, down duvets, minibar, in-room safe
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
The price is €261
includes taxes & fees
29 Nov - 30 Nov

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 23 of 23 rooms

Executive Suite (Extra Bed 3 Adults)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 64 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite (Tivoli Suite Extra Bed 2 Ad + 1 Ch)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed

Suite (Tivoli Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, River View (Extra Bed 3 Adults)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 23 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Suite (Tivoli Suite Extra Bed 3 Adults)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, Terrace (Extra Bed 3 Adults)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 82 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite (Extra Bed 2 Adults + 1 Child)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 23 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Deluxe Room, River View (Extra Bed 2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 23 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Executive Suite, Terrace

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, Terrace (Extra Bed 2 Adults + 1 Child)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 82 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

Family Room (Deluxe)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

Deluxe Room, City View (Extra Bed 2 adults + 1 child)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Deluxe Room, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Deluxe Room (Avenue View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Deluxe Room, City View (Extra Bed 3 adults)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Junior Suite (Extra Bed 2 adults + 1 child)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Extra Bed 3 adults)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Family Room (Deluxe, 3 adults)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Family Room (Deluxe, 2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

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About the area

Map
Avenida Liberdade, 185, Lisbon, 1269-050

What's nearby

  • Avenida da Liberdade - 1 min walk - 0.1 km
  • Marquis of Pombal Square - 6 min walk - 0.6 km
  • Rossio Square - 13 min walk - 1.1 km
  • Santa Justa Elevator - 15 min walk - 1.3 km
  • Castle of São Jorge - 3 min drive - 2.6 km

Getting around

  • Avenida Station - 2 min walk
  • Rossio Station - 11 min walk
  • Lisbon (LIS-Humberto Delgado) - 19 min drive

Restaurants

  • ‪SEEN by Olivier Lisboa - ‬1 min walk
  • ‪Honest Greens - Avenida - ‬3 min walk
  • ‪Restaurante O Coradinho - ‬4 min walk
  • ‪DOTE - Cervejaria Moderna - ‬3 min walk
  • ‪A Padaria Portuguesa - ‬3 min walk

About this property

Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world

Luxury family-friendly hotel near Avenida da Liberdade
Near Marquis of Pombal Square and Rossio Square, Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world provides a poolside bar, a terrace and a garden. Treat yourself to a body scrub, a manicure/pedicure or a facial at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and local cuisine. In addition to dry cleaning/laundry services and car hire on-site, guests can connect to free in-room WiFi.
Additional perks include:
  • A seasonal outdoor pool with sunloungers and pool umbrellas
  • Limo/town car service, buffet breakfast (surcharge) and self-parking (surcharge)
  • Babysitting (surcharge), smoke-free property and a 24-hour front desk
  • Concierge services, a banquet hall and a porter/bellboy
  • Guest reviews say great things about the helpful staff
Room features
All 285 rooms have comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as air conditioning and dressing gowns.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Reusable coffee/tea filters, recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • LCD TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Awards and affiliations

The property is a member of the Leading Hotels of the World and Historic Hotels of the World.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 17.50 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 38 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cervejaria Liberdade
  • Seen
  • Sky Bar

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1933
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 40 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 38 per person
  • Airport shuttle fee: EUR 39 per vehicle (one-way)
  • Self-parking fee: EUR 17.50 per day
  • Pet fee: EUR 40 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Payment in full will be due at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.
Property Registration Number 358

We should mention

The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Lisboa Tivoli
Hotel Tivoli Lisboa
Hotel Tivoli Lisboa Lisbon
Lisboa Hotel Tivoli
Lisboa Tivoli
Lisboa Tivoli Hotel
Tivoli Hotel Lisboa
Tivoli Lisboa
Tivoli Lisboa Hotel
Tivoli Lisboa Lisbon
Tivoli Lisboa Hotel Lisbon
Tivoli Avenida Liberdade Lisboa Hotel
Tivoli Avenida Liberdade Lisboa

Frequently asked questions

Does Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world on 29 Nov 2024 start from €252.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 25 kg per pet. There's a fee of EUR 40 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world?

Self-parking is available for EUR 17.50 per day. Limited spots are available.

What time is check-in at Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 39 per vehicle applies.

Where is Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world located?

This family-friendly Lisbon hotel is located near the airport, within a 10-minute walk of Avenida da Liberdade and Marquis of Pombal Square. Rossio Square and Santa Justa Elevator are also within 1 mile (2 km). Avenida Station is only a 2-minute walk and Marques de Pombal Station is 7 minutes.

Tivoli Avenida Liberdade Lisboa – A Leading hotel of the world Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Taunglea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! This was my second time staying at the hotel and I would choose it again. Beautiful property and great staff!
Stayed 1 night in Nov 2024

10/10 Excellent

Nuno

Stayed 1 night in Oct 2024

10/10 Excellent

ISIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 2 nights in Nov 2024

6/10 Okay

mostafa

Stayed 1 night in Jun 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Waited 30 mins for bags to be brought up. Had to go down and remind them. House keeping failed to replace coffee cups. No face cloths. Toilet paper refill wasn’t replaced.
Stayed 2 nights in Oct 2024

10/10 Excellent

benjamin

Very nice stay
Stayed 3 nights in Oct 2024

8/10 Good

Maria Bruun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 4 nights in Sep 2024

2/10 Terrible

Barry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Do not stay on the 8th floor. There is a bar on the 9th where the staff must wear clogs, the music is loud, and at 1 am they decide to shift noisy tables across the floor.
Stayed 3 nights in Sep 2024

10/10 Excellent

Maryam

Stayed 1 night in Aug 2024

10/10 Excellent

Chandrashekhar, Solihull

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It certainly is amongst the the best hotels we have been to do. The staff are a pleasure and take care of the smallest details. A well organised team. We will be there again soon.
Stayed 4 nights in Aug 2024

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Norbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is what every hotel tries to be!
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Stayed 2 nights in Aug 2024

10/10 Excellent

Alyson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Tatsiana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is incredibly beautiful, offering a true oasis with its pool, which makes a stay in Lisbon especially pleasant. During the hot summer days, when walking up and down the city's hills can be exhausting, the opportunity to cool off, relax a bit, and enjoy a cold drink is simply invaluable. The entire staff is very polite and accommodating. The beds are comfortable, and you can even sleep with the windows open without much noise disturbance. Although the hotel is not located in the most touristy center of the city, it is within walking distance of all the major attractions. This location is ideal, especially considering that the central Baixa area is filled with restaurants and is bustling with people who often stay out late. If you are traveling with children who go to bed earlier, staying away from the noisy center is a better choice.
Stayed 4 nights in Jul 2024

8/10 Good

Snigdha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jul 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing welcoming staff and beautiful hotel
Stayed 3 nights in Jul 2024

2/10 Terrible

Raif

Travelled with family
Disliked: Staff & service
The hotel check in and room condition is average. The AC in both rooms was not working and we had to call in technician at med night and remained faulty. Staff and service is average and not worth to have name Anantara attached to it
Stayed 1 night in Jul 2024

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Jul 2024

10/10 Excellent

Bruno

Stayed 2 nights in Jun 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jun 2024

2/10 Terrible

Charles

Disliked: Staff & service, room comfort
2 star hotel at a 5 star price
The air conditioning is horrendous, we barely slept since the room was so warm. We called for help ensuring it was working and got someone who came to the room and insisted that setting the thermostat to 5° would fix it — it didn’t. Upon our early arrival we left our luggage at the hotel and got a ticket and specified we were waiting for our room to be ready as opposed to checking out when asked. We cane back once our room was ready and were told our luggage is already in our room. We get to the room and it’s not. So I call and they now say it’s on the way up. However they never took our name when we left our luggage so there’s no way for them to know where to bring it. The person we spoke with twice, also cut me off while speaking both times, as I was trying to explain to them that situation and how I was 99% sure they’re incorrect and there’s no way for them to know where to bring our luggage. Finally we go down and speak to someone else who takes us to the room with our luggage and we get it. No apologies, no nothing acknowledging how they flat out lied to us twice about our luggage being in the room, and then on the way to the room. We wasted almost an hour dealing with this incompetence during our very brief 1 night stay. If you enjoy awful service, being lied to, and sweating while you sleep, this is the hotel for you.
Stayed 1 night in Jun 2024

10/10 Excellent

Michelle

Stayed 2 nights in Jun 2024

10/10 Excellent

Suzanne, Alamo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for walking around city center to shop snd dine.
Stayed 3 nights in Jun 2024