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"Low ambient lighting. Friendly cheerful staff from reception to the cleaners. Everyone, especially Danielle were really nice and customer friendly. Bar staff also very accommodating as there are no fridges in the room. They kindly provided an ice bucket with plenty of ice each time I asked. We (2) stayed for 5 nights and were given a really nice room for 4, to make our stay more pleasant. The jacuzzi bath was brilliant. Breakfast was included and was a mix of traditional full English and Continental with cereals. The smoked salmon was the best part but it wasnt available on the Thursday for some reason. However the hot buffet beakfast selection was plentiful. There was also orange, apple and cranberry juice available. As well as iced water. However on Thursday there was no ice in the water. They have a coffee machine which gave a decent seletion of coffees too. Bar has a pork scratchings oven too. I would highly recommend this hotel as it is really close to all the shops and the museum. There is air con in the rooms and an extra oil filled radiator. The hair dryer was in a bag in the wardrobe...took me ages to find it as I thought it was a laundry bag at first! The wardobe had a tendency of opening by itself too. Lots of mirrors in the room too. Being only 5 ft 2, I found the bathroom mirror a bit too high. The TV is fixed so you can't swivel it around on an angle like on a cruise. "

"Greater location to discover Liverpool! Direct access to thé train station, a big plus when you have a lot of luggage! "

"was good experiece "

"Stopped one night room 508 excellent room Hotel is next to Mathew street (Beatles street) all bars live entertainment shopping center is other side of hotel can’t get better location "

"Clean Environment, Spacious, Conducive. Friendly staff. Nice location. We enjoyed the Breakfast.We will visit Soon."

"Nice friendly and helpful staff. Clean and good room. Very quiet - unfortunately the restaurant was too quiet although the fish pie on the night we dined in was excellent. Great position and will definitely stay again when I come next year with my husband."

"A short but amazing stay. Spacious room and bathroom! Within walking distance to main attractions. The tastiest breakfast each morning and staff were so friendly and helpful. "

"Because of my wife being unwell, we spent much more time in the hotel room than intended. What a good job that this was one of the best rooms we have stayed in, half the price of London rooms for double the size. We were aware of the announcements from Lime Street station, but given we were on the 5th floor, it was back ground noise. All the staff we had direct contact with were excellent and couldn't be more helpful. The breakfast was OK (we didn't have cooked, so can't comment on it). I also ate in the attached bar which was pub food well done."

"Had a lovely stay. Hotel is stunning. Very comfy beds. Staff wete very friendly. The spa was lovely, very clean and the staff were very friendly and i had a lovely facial. The breakfast was cooked fresh and was the best smashed avocado and egg i have ever tasted. The christmas tree in the reception check in area looked lovely. "