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Zen Apartments London - Excel O2 Arena

4.0 star property
Art Deco London hotel in Canary Wharf with an indoor pool

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Photo gallery for Zen Apartments London - Excel O2 Arena

Fridge, microwave, oven, dishwasher
Family dining
Apartment, 2 Bedrooms
Desk, soundproofing, iron/ironing board, rollaway beds
Aerial view
Experience urban luxury at Zen Apartments London - Excel O2 Arena, with a spa tub and indoor pool to unwind. Take advantage of in-room WiFi, an outdoor tennis court, dry cleaning/laundry services and enjoy delicious meals at the restaurant.

Reviews

4.0 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • Kitchen
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

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Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Soundproofed
Kitchen
Fridge
Dishwasher
Plasma TV
2 bedrooms
  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio

Desk, soundproofing, iron/ironing board, rollaway beds

Studio

Highlights

Soundproofed
Kitchen
Fridge
Dishwasher
Plasma TV
Hairdryer
Private bathroom
Microwave
  • 51 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Baltimore Wharf Building, Dock East, 3 South Quay Square, London, England, E14 9FS

What's nearby

  • ExCeL Exhibition Centre - 8 min drive
  • Tower of London - 9 min drive
  • Tower Bridge - 9 min drive
  • O2 Arena - 10 min drive
  • London Bridge - 12 min drive

Getting around

  • Crossharbour DLR Station - 2 min walk
  • Limehouse Station - 6 min drive
  • London (LCY-London City) - 18 min drive

Restaurants

  • ‪Pret a Manger - ‬3 min walk
  • ‪Byblos Harbour - ‬6 min walk
  • ‪Pret a Manger - ‬9 min walk
  • ‪Goodman Steakhouse - ‬9 min walk
  • ‪Cinnamon Restaurant and Bar - ‬9 min walk

About this property

Zen Apartments London - Excel O2 Arena

Upscale hotel near ExCeL Exhibition Centre
Located close to O2 Arena, Zen Apartments London - Excel O2 Arena provides dry cleaning/laundry services, a hot tub and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • An outdoor tennis court, self-parking (surcharge) and a reception hall
  • Smoke-free property and a lift
Room features
All guestrooms at Zen Apartments London - Excel O2 Arena offer comforts such as free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with digital channels
  • Kitchens, fridges and dishwashers

Languages

Bulgarian, English, Hindi, Latvian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking; reservations required
  • Parking on site (GBP 20 per night)

Food and drink

  • A restaurant

Things to do

  • Indoor pool
  • Outdoor tennis court
  • Pro golf shop
  • Spa tub

Conveniences

  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7:00 AM
Late check-in fee: GBP 30 for check-in after 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: GBP 30

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you, key retrieval

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are available for GBP 30 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: GBP 20 per night
  • Late check-in fee: GBP 30 for check-in after 8 PM
  • Late check-out fee: GBP 30 (subject to availability)
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms

Property is also known as

Zen Apartment London Excel O2 Arena
Zen Apartment Excel O2 Arena
Zen London Excel O2 Arena
Zen Excel O2 Arena
Zen Apartments London Excel O2 Arena
Zen Apartments London - Excel O2 Arena Hotel
Zen Apartments London - Excel O2 Arena London
Zen Apartments London - Excel O2 Arena Hotel London

Frequently asked questions

Does Zen Apartments London - Excel O2 Arena have a pool?

Yes, this property has an indoor pool.

Is Zen Apartments London - Excel O2 Arena pet-friendly?

No, pets are not allowed at this property.

How much is parking at Zen Apartments London - Excel O2 Arena?

Self-parking is available for GBP 20 per night. There is free parking nearby.

What time is check-in at Zen Apartments London - Excel O2 Arena?

Check-in start time: 2 PM; check-in end time: 7:00 AM.

What time is check-out at Zen Apartments London - Excel O2 Arena?

Checkout is at 10 AM. Late checkout is available for GBP 30 (subject to availability).

Where is Zen Apartments London - Excel O2 Arena located?

Located in Canary Wharf, this hotel is 1.2 mi (2 km) from Cutty Sark and within 3 miles (5 km) of O2 Arena and ExCeL Exhibition Centre. Greenwich Park and Thames River are also within 3 miles (5 km). Crossharbour DLR Station is only a 2-minute walk and South Quay DLR Station is 7 minutes.

Zen Apartments London - Excel O2 Arena Reviews

Reviews

4.0
Rating 10 - Excellent. 1 out of 14 reviews
Rating 8 - Good. 1 out of 14 reviews
Rating 6 - Okay. 1 out of 14 reviews
Rating 4 - Poor. 5 out of 14 reviews
Rating 2 - Terrible. 6 out of 14 reviews

4.6/10

Cleanliness

4.4/10

Staff & service

8.0/10

Amenities

3.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy apartment. No extra sheets or towels however.
Stayed 6 nights in Dec 2018

4/10 Poor

Helle

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Nice place but however the service was horrible.. once we checked me, we contacted the management about house supplies 2 days later and no one ever came by to drop off any.

4/10 Poor

Dom, G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
I usually don't post reviews unless they deserve them. Apartment was not clean at all, dirty floors dirty shower and the previous tenants body wash and shampoo were left on the shower floor. Would not stay here again

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book
The most disappointing stay ever. I booked a double room apartment and was fined of with 2 studios which were in separate buildings. One of which had no hot water during the stay and stank of Indian curry. We could not get hold of the owners neither could hotels.com who tried several times and who did not phone me back on the 2 promised occasions. I would not recommend these apartments nor hotels.com a ruined weekend which happens once a year with family from Italy and Ireland

4/10 Poor

Giles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Worst accommodation in forty years
Staff that meet you are not pleasant. They clearly only want your money. I would suggest you look for anywhere else but here

2/10 Terrible

Giles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth £5 a night
Room was in terrible condition. Shower didn't work, bed is broken. Awful just awful.

2/10 Terrible

Giles

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever
Terrible service. The room is half the size they advertise and very tired. The agents are rude and obnoxious. wished I had paid more and strayed somewhere nicer

6/10 Okay

Lynda

Disliked: Cleanliness, property conditions & facilities
cheap for a London stay but shabby and disorganise
didn't receive a phone number to contact anyone and the address given was also incorrect. Other serviced apartments reception gave us a number. without that help we would not have found the apartment, we were told this happened all the time. once we arrived friendly welcome but odd experience of being asked for bank account details to refund a credit card pre payment for damages. told money been recredited to credit card 2 days later - still to check and confirm

2/10 Terrible

oluwole, houston

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Embarrassment of my Life
They are agents renting out different apartments. They kept changing my location until finally I was given an apartment on the 4th floor of a building with the elevator not working. What a shame. Expedia should beware.

2/10 Terrible

Maged, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous Experience!
Knowing that I would arrive late, I tried to contact the hotel many times in vain. Finally, I was able to get hold of one their employees and paid an additional GBP 30 for my late check in. Then we were told that check-in instructions would be sent to us with an hour, then we get total silence for another day. After repeated attempts, we receive an email, which references a location different than my original booking without any explanation, not to mention an apology. I arrive on the booking date and follow the directions, only to discover that the address given doesn't exist, as it's a mix of two locations! I went to both of them and was told by security personnel there are no keys for me. I managed to reach one the hotel employees, she informed me that my booking has been changed to a 3rd location! I keep walking in the rain from a location to another, until I reach the new place to find no security person over there to give me the keys. I managed to get the keys eventually, so I get in a mediocre, smelly, unclean apartment that is entirely different than what I had booked originally! I demand a full refund of my money as I didn't intend to stay in this horrible place they assigned to me without my consent. Guess what they told me: sorry we can't give your money back. So I find that my only obligation now is to warn others from this irresponsible company after the HORRENDOUS experience I have been through because of this SCAM and outright THEFT.

10/10 Excellent

John, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment, great location!
Location was perfect for accessing Central London and easy to find. Convenient to shopping and public transportation.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort