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PortoBay Serra Golf

4.0 star property
Eco-certified hotel with free breakfast and fitness centre

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for PortoBay Serra Golf

Lobby
Front of property
Indoor pool, pool loungers
Golf
Superior Double Room | View from room
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Room service
  • Breakfast included
  • Spa
  • Gym
  • 24/7 front desk
  • Housekeeping
The price is €109
includes taxes & fees
1 Dec - 2 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room (Single Use)

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room (Single Use)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Hairdryer
Private bathroom
Bidet
Bathrobes
  • 26 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Twin Room

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Hairdryer
Private bathroom
Bidet
Bathrobes
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Hairdryer
Private bathroom
Bidet
Bathrobes
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Lobby

The Views Oasis - Family Friendly

Pool
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9.2 out of 10, Wonderful, (154)
The price is €171
includes taxes & fees
13 Dec - 14 Dec
The Views Oasis - Family Friendly
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About the area

Map
Sítio dos Casais Próximos, Santo da Serra, Santa Cruz, 9100-255

What's nearby

  • Santo da Serra Golf Club - 14 min walk - 1.2 km
  • Palmeiras Beach - 14 min drive - 5.2 km
  • Madeira Botanical Garden - 22 min drive - 20.6 km
  • Funchal Farmers Market - 24 min drive - 21.6 km
  • Monte Palace Gardens - 25 min drive - 23.1 km

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 12 min drive

Restaurants

  • ‪Snack-Bar Âncora - ‬8 min drive
  • ‪Lily's - ‬5 min drive
  • ‪José Dias - ‬5 min walk
  • ‪Bar e Restaurante Portela Á Vista - ‬6 min drive
  • ‪Restaurante A Nossa Aldeia - ‬8 min walk

About this property

PortoBay Serra Golf

Upscale eco-certified hotel near Santo da Serra Golf Club
Located close to Palmeiras Beach, PortoBay Serra Golf provides a free breakfast buffet, an adjacent golf course and a garden. For some rest and relaxation, visit the sauna, and indulge in a massage or a manicure/pedicure. The on-site restaurant, Avo Micas, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and car hire on-site.
You'll also enjoy perks such as:
  • An indoor pool with sunloungers
  • Free self-parking
  • Bike hire, a round-trip airport shuttle (surcharge) and a 24-hour front desk
  • A front desk safe, a water dispenser and smoke-free property
Room features
All guest rooms at PortoBay Serra Golf offer thoughtful touches, such as air conditioning and dressing gowns, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with baths and bidets
  • Smart TVs with cable channels
  • LED light bulbs, electric kettles and heating

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast
  • A restaurant

Restaurants on site

  • Avo Micas

Family friendly

  • Cot (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Half Board rate plans do not include drinks.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night.
Cots (infant beds) are available for EUR 20.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 23.50 per room (one-way)
  • Crib (infant bed) fee: EUR 20.0 per night
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Drinks are not included in rate plans that include meals.
Property Registration Number 6703

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Porto Bay Serra Golf Hotel Machico
Porto Bay Serra Golf Machico
Porto Bay Serra Golf Hotel Santa Cruz
Porto Bay Serra Golf Hotel
Porto Bay Serra Golf Santa Cruz
PortoBay Serra Golf Hotel Santa Cruz
PortoBay Serra Golf Hotel
PortoBay Serra Golf Santa Cruz
Porto Bay Serra Golf
PortoBay Serra Golf Hotel
PortoBay Serra Golf Santa Cruz
PortoBay Serra Golf Hotel Santa Cruz

Frequently asked questions

Does PortoBay Serra Golf have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at PortoBay Serra Golf?

As of 28 Nov 2024, prices found for a 1-night stay for 2 adults at PortoBay Serra Golf on 1 Dec 2024 start from €105.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is PortoBay Serra Golf pet-friendly?

No, only service animals are welcome at the property.

How much is parking at PortoBay Serra Golf?

Self-parking is free at this property.

What time is check-in at PortoBay Serra Golf?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at PortoBay Serra Golf?

Checkout is at noon.

Does PortoBay Serra Golf provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 23.50 per room applies.

Where is PortoBay Serra Golf located?

Situated in Santa Cruz, this golf hotel is 0.7 mi (1.2 km) from Santo da Serra Golf Club, and within 9 mi (15 km) of Palmeiras Beach and Funchal Ecological Park. Faial Beach and Ribeiro Frio Natural Park are also within 12 mi (20 km).

PortoBay Serra Golf Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 102 out of 164 reviews" "
Rating 8 - Good. 52 out of 164 reviews" "
Rating 6 - Okay. 10 out of 164 reviews" "
Rating 4 - Poor. 0 out of 164 reviews" "
Rating 2 - Terrible. 0 out of 164 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Nikki

Travelled with partner
Liked: Cleanliness
Staff were nice and tried to please but service was slow. Difficult to get staff attention in the restaurant. The hotel was nice but the area was quite desolate. Very limited options for eating (1 village diner, and a couple of bars) The golf nearby was excellent and the pick up service was helpful. We didn’t have a hire car and getting around was hard. We really relied on the pick ups for the guided Levada walks
Stayed 6 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
There's nothing special to do in the mountain area and the morning is pretty cloudy without view, also there's no view from the room. I expected to have better aroma in the room and in the pool and lobby area. The bad was soft and comfortable, the bath kit was nice, and the breakfast was good.
Stayed 1 night in Aug 2024

8/10 Good

Nana

Stayed 1 night in Apr 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 6 nights in Sep 2023

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Property is 15 min drive to Funchal and centrally located of renting a car on Madeira. Beware parking is limited on the property.
Stayed 3 nights in Aug 2023

8/10 Good

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Nic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and Comfortable rest after a hard journey
Arrived at midnight after a long journey to a helpful smiling face. Most comfortable beds. Lovely and peaceful and quiet. Allowed an extended room check out. Good exercise/swimming pool . Lovely gardens Top marks in every way!
Stayed 1 night in Jun 2022

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely small hotel very friendly and the food was very good
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff at the hotel was absolutely amazing, so friendly and helpful, especially Marília.
Stayed 2 nights in May 2021

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Martin

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Excellent apart from the ants
Room 301 in the main house is a lovely room with Juliet balcony and separate large outdoor terrace. The room is spacious with two armchairs and very comfortable bed. This would have been a top-notch five-star rating had it not been for the invasion of a few thousand ants. It took me and the horrified housekeeping staff an hour to clean them from a bag and the chair it was on. The dismissive response from the front desk was "oh yes, they come in when it rains."
Stayed 1 night in Dec 2020

6/10 Okay

Mrs T Joao

Ok Hotel but needed improvement to be a 4star hote
I spent two days in the hotel. Considerations: 1.Sauna not working and No instruction on how make it work,só instructions could improve. 2. massage need to be booked 24h in advance, which is fine but sometimes you just need in the next few hours which would be nice 3. Smell of the aromatic essences could be more neutral - the smell was bothering so much that made me wake up several times on the first night until I get used to it. Honestly, it shouldn’t be needed those kind of aromas 4. Noise, the guest on the next room was sick and sneezing the whole second night, the room should have acoustics treatment 5. They do not provide conditioner, I would expect that from a 4 star hotel - so bring your own 6. Breakfast. Could be much better, specially the juices, they could be fresh and not box. Coffee is very week, so on the second night I decided to order something else instead of having their filtered coffee. 6. Croissant and pain au chocolate should be fresh, Food options could be more authentic and explore the Portuguese coiousine it is fine to have French or English breakfast if they are well made, the pastel de nata was delicious. I would recommend they order authentic things from a padaria (cassetinho for instance)
Stayed 2 nights in Jul 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel, excellent restaurant
A friendly hotel in the hills of Madeira, a 15 minute drive from the airport. Quiet, relaxing, good breakfast, the restaurant serves excellent (simple) dinners, the old block is lovely.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good.
Lovely hotel, nice room. Good breakfast. No air conditioning in the room so would have been good to have had a fan.
Stayed 1 night in Jun 2017

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room the Ballesteros. Great location.
Cosy hotel, amazing room, friendly staff very homely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely peaceful unique hotel.
Lovely hotel. Quite expected Miss Marple to appear round the corner, has that vintage charm yet with great modern facilities. Loved it!

10/10 Excellent

Lukasz, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Quiet . Perfect for rest!!
Hotel is verry nice. Great place to forget about every day life. Beautiful area. Quiet. Amazing people work in. I had a morning flight and breakfast was ready especially for us!! Btw. It was amazing breakfast. The only one think i didnt like was paid afternoon tea which should be free but this is just a tip to management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and character combined!
My wife and I needed last minute accommodation following a flight cancellation. We booked a night here and were treated so kindly from the moment I called to confirm our room type to checkout. We both wished we had spent more time in this beautiful room during our honeymoon and will look to stay here upon our return to Madeira.

10/10 Excellent

B & M, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, small hotel with intimate atmosphere
Delightful! Would recommend to anyone wanting a charming and quiet hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good centre for discovering Madeira but the location of the hotel seems to result in it being under cloud a lot. If you go up to the mountains or down to the beach you find sun. For 5 of our 7 days the hotel was in cloud. This may be unusual but check it out further. Staff we're friendly and helpful when asked advice. Not much forthcoming of their on volition though.

10/10 Excellent

Rica, Luzern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
It was a good decision chooosing to stay out of the City of Funchal and stay at this charming hotel with tranquil atmosphere that i feel well rested during my 4 night stay. The Staff were very friendly especially at the Restaurant, clean and spacious room, comfy bed, and it's also a big plus with Restaurant: serving good and traditional food. The breakfast buffet offers good choices of fresh fruits, fresh bread sortiments, home-made jam and their tasty omelet is never to miss. Some points for improvements would be with the safe, which is an old school system, we were told to pay extra 1.50€ per day and get the key at the reception, secondly: the wifi is slow, another thing: some of the pillow were very hard and heavy and were not comfortable at all.

10/10 Excellent

Susan, Carnoustie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful retreat
Quiet restful stay in bijou hotel excellent staff but need a car to explore the area nice pool

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cozy hotel up the mountains
Stayed at the Porto Bay Serra Hotel for 4 nights. Great location, high up in the mountains, very quiet and peaceful, 10 minutes away from the airport right next to a beautiful golf course. The hotel is very small and cozy exactly what I was looking for. The rooms are dated but ok. Great value for your money (I paid $ 60/night) breakfast was included and was very nice too. Staff was very friendly but limited. It is for sure a great hotel for golfers or if you like to be outside the city (12 km away from Funchal) The hotel does NOT have any AC. There is nobody to help you with your lugguage.