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Hotel Serrano

4.0 star property
Hotel with a 24-hour front desk, steps from Paseo de la Castellana

Choose dates to view prices

Photo gallery for Hotel Serrano

Reception
Exterior
In-room safe, laptop workspace, soundproofing, free WiFi
Couples’ dining
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is €132
includes taxes & fees
20 Apr - 21 Apr

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Air conditioning
HDTV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 2 Large Single Beds

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About the area

Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006

What's nearby

  • Gran Via - 3 min drive - 2.0 km
  • Prado Museum - 4 min drive - 2.6 km
  • Bernabéu Stadium - 4 min drive - 2.9 km
  • El Retiro Park - 5 min drive - 3.6 km
  • Puerta del Sol - 6 min drive - 4.2 km

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 21 min drive

Restaurants

  • ‪Honest Greens Serrano - ‬4 min walk
  • ‪Five Guys Serrano - ‬4 min walk
  • ‪Tatel - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Cervecería Serrano - ‬4 min walk

About this property

Hotel Serrano

Upscale hotel near Paseo de la Castellana
Located close to Puerta de Alcalá and WiZink Center, Hotel Serrano provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. In addition to a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), babysitting (surcharge) and luggage storage
  • Concierge services, smoke-free property and multilingual staff
  • Free newspapers, a 24-hour front desk and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Serrano offer thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • Daily housekeeping and phones

Languages

English, Italian, Polish, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

MONETIZATION_ON

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 16.5 for adults and from EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

Is Hotel Serrano pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Serrano?

As of 13 Apr 2025, prices found for a 1-night stay for 2 adults at Hotel Serrano on 20 Apr 2025 start from €131.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Serrano?

Checkout is at noon.

Where is Hotel Serrano located?

Located in Salamanca, this hotel is within 1 mile (2 km) of Paseo de la Castellana, Gran Via and Puerta de Alcalá. Prado Museum and Puerta del Sol are also within 2 miles (3 km). Nunez de Balboa Station is 7 minutes by foot and Ruben Dario Station is 7 minutes.

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Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 194 out of 374 reviews
Rating 8 - Good. 123 out of 374 reviews
Rating 6 - Okay. 39 out of 374 reviews
Rating 4 - Poor. 12 out of 374 reviews
Rating 2 - Terrible. 6 out of 374 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dag

Good breakfast
Stayed 2 nights in Apr 2025

10/10 Excellent

kaylin

Great location and access to the train station, shopping district and museums.
Stayed 2 nights in Feb 2025

10/10 Excellent

Federico

Great location and super friendly staff
Stayed 8 nights in Nov 2024

10/10 Excellent

Oscar

Nice
Stayed 2 nights in Mar 2025

10/10 Excellent

CARLOS

Excellent location
Stayed 3 nights in Oct 2024

10/10 Excellent

Marcia

Super good location on the best shopping street in town. Modern fresh clean feel. Very helpful friendly staff. Felt welcomed & cared for.
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Great location for families visiting Madrid. Safe, clean and walkable to attractions, shopping and restaurants
Stayed 1 night in Sep 2024

8/10 Good

Joseph

Great location, friendly staff, very clean. Lift is small - worked fine but maybe could be upgraded.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rodrigo

We really enjoyed our stay!!
Stayed 6 nights in Oct 2023

8/10 Good

Marie de Lourdes

The property is located in a quiet and safe neighborhood which is known for its upscale stores. Conveniently close to metro and bus stops.
Stayed 8 nights in Oct 2024

10/10 Excellent

Carlos

Good option for family trip in Madrid. Walking dustance to attractions, stores and restaurants
Stayed 2 nights in Sep 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

8/10 Good

Antonio

Excellent location, clean room and very nice staff.

10/10 Excellent

Raquel

great Location, clean, a few minuts from Puerta de Arcalá
Stayed 3 nights in Mar 2024

10/10 Excellent

SHERRY

Good value, excellent location
Stayed 3 nights in Apr 2023

10/10 Excellent

Sara

Awesome place!
Stayed 1 night in Jul 2022

10/10 Excellent

Bruce

Excellent hotel in the heart of Salamanca. Had a great stay here. Would recommend. Staff was professional and warm. Breakfasts were diverse and delicious.
Stayed 7 nights in Jun 2024

10/10 Excellent

Perry

Great location
Stayed 1 night in Sep 2022

10/10 Excellent

Perry

Great location for shopping
Stayed 1 night in Sep 2022

10/10 Excellent

Luis

Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc.
Stayed 1 night in Nov 2023

8/10 Good

Monica

The location was perfect.
Stayed 5 nights in Jul 2022

10/10 Excellent

Altoon

Location service rooms all great!
Stayed 1 night in Jul 2023

10/10 Excellent

Ulises

Very nice hotel in a nice part of town, tho metro stations nearby and the area around it has lots of shopping options
Stayed 2 nights in Mar 2023

10/10 Excellent

Antwoyne

Great location for public transportation, Great Area for shopping (All designer stores literally around the corner), Friendly staff, and a lowkey hotel… Thank you 😍
Stayed 6 nights in Jun 2023

10/10 Excellent

Alfredo

good, well located, simple
Stayed 1 night in Jul 2023