2/10 Terrible
Laura
Travelled with family and small children
28 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Arrived around 1:30pm (3pm is check in). While waiting for staff to assist us, we noticed that they do not have a hot tub, it is covered with plywood. Even tho they state on the website that they have a hot tub.
I booked one king room, upon arrival I was told that the room I had booked was unavailable till the following day. We arrived Friday and stayed till Sunday. I was offered a queen instead at a cheaper rate. I told the staff do whatever. I was also charged a $25 early check in, which had I got the room I wanted I would of not had any complaints.
We get to our room and I notice the drain in the shower/tub is broken. The heating/cooling system did not work properly. It only blew hot air even when the cool was on. I reported this immediately and was told they will let housekeeping know.
Saturday night we go to take showers and the we turned it as hot at it would go and was barley warm. Tried again Sunday morning before departing and the water was ice cold.
We traveled roughly 6 hours, we were extremely unsatisfied with our stay. We will eventually return to the area as we were there for racing, however we will be staying elsewhere.
Laura
Stayed 2 nights in Oct 2024