Mas-d'Orcieres Hotels

"Super romantic well maintained and restored castle in a picture perfect setting"

"We had booked this house, but after going to pick up the keys and seeing the property, decided that it was not suitable for our group. There was insufficient information on the site regarding the situation of the house - the map link was wrong and we had some difficulty finding the location (did not receive instructions from the host despite request). The house keeper requested several hundred Euro up front to cover cleaning fees, and bedding (not clearly stated on the information that bed linen and towels not provided), and a cheque to cover potential damage. This was not signalled at booking. The house set up meant that two rooms either had no easy access to a bathroom, or where loo paper had to be put in a bin (septic tank, I presume). This layout was also not clear from the listing. There were a number of things in the house that were flagged as broken that we should not use as they had been damaged by the previous renter. We were also told that we should only use the barbeque if we were prepared to pay a 100Euro fine if it was not considered to be adequately cleaned. The house sleeps 12, but access to the property up a steep single track, with no passing places and with limited space for parking at the house meant that it would be impossible to park and turn round three cars. This was also not obvious from the listing, and it would significantly help future renters to have better information on access clearly stated. "

"Good"