Hotel Riu Emerald Bay - All Inclusive

3.5 star property
Beachfront, with full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Aerial view
Aerial view
Minibar, in-room safe, blackout curtains, iron/ironing board
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Gym
    Gym

Room options

Available filters for rooms
Showing 65 of 65 rooms

Double Room (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Duplex (Room | U)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Family Suite, 2 Bedrooms (C)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
Private bathroom
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room, Sea View (M)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Duplex (Room | B2C-US)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Duplex (Room | C)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
  • 37 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
2 bathrooms
Eco-friendly toiletries
  • 31 sq m
  • Sleeps 8
  • 4 Double Beds

Family Room, Ocean View (C)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior | C)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
Private bathroom
  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Sea View (M)

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (C)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Superior Double Room (C)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (Superior, M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Duplex (M)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Family Suite, Garden View (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Duplex (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Superior Room (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Superior Room (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Family Suite, 2 Bedrooms (Superior, B2C-US)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
Private bathroom
  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms, Garden View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
2 bedrooms
Blackout curtains
Shower/bath combination
Hairdryer
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior, L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Superior Double Room (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Sofa bed
Blackout curtains
Ceiling fan
Shower/bath combination
Hairdryer
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Double Room (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (Superior, U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Junior Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Jetted bath
Bidet
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Superior Double Room (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Sofa bed
Blackout curtains
Ceiling fan
Shower/bath combination
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, Ocean View (B2C-US)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (M)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (B2C-CAN)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 8
  • 4 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Ocean View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Family Room, Ocean View (B2C-CAN)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior | B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Duplex (Room | B2C-CAN)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Double Room (B2C-CAN)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Family Room, Ocean View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Hairdryer
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Sea View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Junior Suite, Ocean View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

Family Suite -6 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed, 1 Single Sofa Bed and 2 Double Beds

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed, 1 Single Bed and 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Family Suite -8 Guests- Superior

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Suite

  • Sleeps 6
  • 1 Double Bed and 2 Double Sofa Beds

Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

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About the area

Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110

What's nearby

  • Witches Beach - 9 min walk - 0.8 km
  • Mazagua Aquatic Park - 10 min walk - 0.9 km
  • Marina Mazatlan Golf Course - 4 min drive - 2.5 km
  • Mazatlan International Center - 8 min drive - 4.8 km
  • Cerritos Beach - 10 min drive - 4.6 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 33 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min drive
  • ‪The Bistro - ‬15 min walk
  • ‪Playa Brujas - ‬11 min walk
  • ‪La Cordeliere - ‬5 min drive
  • ‪El Seis Coffee House and Bakery - ‬5 min drive

About this property

Hotel Riu Emerald Bay - All Inclusive

All-inclusive eco-certified property near Cerritos Beach
Take advantage of a free breakfast buffet, free water park access and a nightclub at Hotel Riu Emerald Bay - All Inclusive. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a massage, aromatherapy and a body wrap at Renova Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. Fitness classes are offered at the health club; other things to do include windsurfing and beach volleyball. Free in-room WiFi is available to all guests, along with 2 swim-up bars and 2 poolside bars.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Limo/town car service, babysitting (surcharge) and a 24-hour front desk
  • Tour/ticket information, a gift shop and luggage storage
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 1028 rooms feature comforts such as laptop-compatible safes and air conditioning, in addition to perks such as free WiFi and minibars. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping and phones

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • No lift

More

  • 100% renewable energy
  • 2 buildings
  • 20 floors
  • Art Deco architecture
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Frequently asked questions

Does Hotel Riu Emerald Bay - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Hotel Riu Emerald Bay - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Emerald Bay - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Emerald Bay - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at Hotel Riu Emerald Bay - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Emerald Bay - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include volleyball, aerobics classes and more.

Where is Hotel Riu Emerald Bay - All Inclusive located?

Nestled on the beach, this Cerritos property is within a 15-minute walk of Witches Beach and Mazagua Aquatic Park. Cerritos Beach and Marina Mazatlan Golf Course are also within 3 miles (5 km).

Hotel Riu Emerald Bay - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 835 out of 1748 reviews" "
Rating 8 - Good. 413 out of 1748 reviews" "
Rating 6 - Okay. 238 out of 1748 reviews" "
Rating 4 - Poor. 143 out of 1748 reviews" "
Rating 2 - Terrible. 119 out of 1748 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Norma

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible, unsafe, mediocre, needs maintenance, needs professional staff and not a bunch of kids.Food quality average at best.
Stayed 4 nights in Sep 2024

6/10 Okay

Norma

Travelled with partner
Disliked: Property conditions & facilities
The Riu is rundown, the quality of the food is average, the entertainment is average with an rundown old stage, some of the staff is unprofessional, misinformed, rude, and disrespectful. One employee gave my husband wrong information about the nightly show and when we asked her about the details to make sure the information she gave was correct, she insulted out intelligence and memory. In all our travels all over the world, we have ran into such an immature and disrespectful staff member. The Pool areas need serious un keep, paint and overall maintenance. The ceiling fans were kept on low despite the heat. In the room, a drawer was broken and unusable. At the Spa the sauna had an odd hose hooked up that spilled boiling water on the floor. If you did not see the puddle, you’d burn your feet. We ere told the Hot tubes were filled up with limited availability. But the two times we went, there we no other guests. We requested additional pillows. After 5 calls throughout a 15 hour period, we finally got a Pillow. We were given a room with a blocked view. We requested a change in rooms immediately, the receptionist was curt, slow and not wanting to make the accommodations. She finally gave us a room with a slightly better view. The reservation restaurants were not much better than the buffets. We had to get all our drinks ourselves. Plus the drinks at the bar were not good quality and we only saw ONE waiter at the pools taking orders. Not a good experience. 👎
Stayed 5 nights in Sep 2024

8/10 Good

Victoria S

Stayed 7 nights in Oct 2024

8/10 Good

Victor, Batavia

Travelled with family, Travelled with group
Great location and staff were excellent. Facility had a nice selection of places to go to. Rooms were with great view but outdated design —(showers/tub) not very well built as it can be a little dangerous to get in or out the shower. AC was just OK. TV were horrible picture, definitely not HD—no option of streaming anything. Room well stock with drinks. Gym had outdated equipment and wish that it had a view to ocean and not a garden. Loved that vendors cannot come to close of the property so you can enjoy the view.
Stayed 5 nights in Nov 2024

10/10 Excellent

Pablo Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Love the beach
Stayed 5 nights in Nov 2024

10/10 Excellent

Dalila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Carlos, Fontana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Iris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was horrible. I felt like we were being scold all the time by the personnel and security. We were locked out of our room for over a hour and a half and the front desk person kept on saying it was my cell deactivating the key. The manager and a technician couldn’t open the door. They blamed it on the housekeeper they said she must have slammed the dooor too hard it deactivated and James it. Also the jacuzzi spa was cold in the gym area. food was very bad quality. The security at night constantly asking for our wristbands. Too much. The remote control didn’t work the first bight. The AC didn’t work one of the nights.
Stayed 4 nights in Nov 2024

2/10 Terrible

Shamaree

Stayed 4 nights in Oct 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Oct 2024

10/10 Excellent

Diego

Stayed 4 nights in Jun 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was people smoking everywhere and swim up bar had a weird smell to it.
Stayed 7 nights in Oct 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 4 nights in Oct 2024

6/10 Okay

Ifrael

Travelled with group
Liked: Staff & service
Service is great! Breakfast buffet is below average
Stayed 5 nights in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Away fron the city
Stayed 4 nights in Oct 2024

10/10 Excellent

Maher, sparks

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I'm not sure but all the rooms are family rooms from what I understand two beds, on a romantic getaway the second bed is unnecessary, A sofa or a love seat would make more sense
Stayed 6 nights in Oct 2024

2/10 Terrible

Rachael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a Caucasian American we were definitely not welcome at this resort. The staff was rude honestly, they were mean! The pools are disgusting. Absolutely nothing nice to say about this hotel! We felt very unsafe because of our nationality. I travel to Mexico 5-6 times a year and never have I felt uncomfortable. On a positive note, I saved lots of money because we were treated so poorly we did not tip
Stayed 5 nights in Oct 2024

8/10 Good

RICARDO

Stayed 5 nights in Sep 2024

8/10 Good

Magali

All the pools
Stayed 5 nights in Oct 2024

8/10 Good

Enrique Tellez

Travelled with partner
Liked: Cleanliness
Just good
Stayed 8 nights in Oct 2024

8/10 Good

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that the app is very confusing and times for shows are not always accurate which caused me to miss some events.
Stayed 7 nights in Oct 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Very clean
Stayed 4 nights in Oct 2024

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities
Food was not great.
Stayed 6 nights in Oct 2024