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"Good"

"Great price "

"All rooms are ocean front view-beautiful! Room was very nice and comfortable. But general Facilities were not well maintained. Walls were chipped, floor cement by the pool was faded and chipped. Definitely didn’t feel like a newly built hotel (April 2024). Felt like it’s been worn down for 10 years already. Food was very bad and there’s no other food options outside the hotel. People in Mazatlán are very nice and the workers were very kind. "

"With their all inclusive, we had full access to all of the El Cid resorts, restaurants, shows and amenities and shuttle service to all them aswell making the experience incredible and always something different"

"Everything was amazing "

"Rooms a little outdated but clean"

"this is an older property but has been kept clean and well. service was excellent but their restaurant was pricey. We didn't have an impression of pushy sales people for the timeshare thing. In fact they never even bothered to ask us but noticed the first day that it was a time share. We love the cave pool and felt like we didn't have to go outside of the hotel. I was impressed the female trainer for the hawk would come out to the pool area for the families to experience! Should be called El Cid...

"Our room was an ocean view on 15th floor. The bed was a king size luxury with great pillows! The room had blackening blinds and we slept beautifully! The room was cleaned every day and in good repair. The bathroom was starting to show a little age but was very clean. The staff was very good to us- even brought tables outside for us when we asked. Location is great- lots of restaurants, bus stop and Ubers plentiful if needed. The pool wasn’t heated but not uncommon- so a little too cold to swim...

"I went a day before my reservation’s date to ensure the 8 rooms reserved and I asked if my family arrives between 2-3 pm would they be able to leave their Lauggage before 3pm. And they said that it was not a problem. I also recommended for 3-4 other families to stay at this hotel. When my family arrived around 2:20 pm we couldn’t checked in at that time. We had to wait until 3 pm supposedly none of the rooms were available before 3 pm. If we had 10-11 rooms for 3 to 8 days I thought it would be...

"Overall our stay was comfortable. There was the odd issue with water pressure in the room, but it never lasted long. The hot tub for some reason never got hot. Not sure why. The included breakfast buffet was suitable for us and the wait staff was great. For the price this hotel was a great choice for us and we enjoyed our week there."

"Third time we stayed here, no complaints. Great staff, some Reno’s from last year. Great pool."

"Beautiful views and beach access was a plus!"

"Excellente hotel, lo unico que no me gusto es que a las 7:30 de la mañana la bocinas con musica de la alberca ya estaba prendidos. A sea hora de la mañana me hubiera gustado descansar un poco mas"

"The hotel is located inside a shopping center with several stores and restaurants. Hotel was very quiet and well located. "