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Hotel Riu Palace Jamaica - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Jamaica - Adults Only - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
Aerial view
1 bedroom, free minibar, in-room safe, blackout curtains
Aerial view

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • Room service
    Room service

Room options

Available filters for rooms
Showing 35 of 35 rooms

View all photos for Junior Suite, Courtyard View (E)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Courtyard View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club | B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Ocean View (Elite Club | B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (C)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Oceanfront (Elite Club, E)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Oceanfront (Elite Club, E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, L)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Ocean View (Elite Club, L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, U)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Ocean View (Elite Club, U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, U)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club, U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, L)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club, L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Courtyard View (U)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Courtyard View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (C)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Courtyard View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (L)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, E)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club, E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Courtyard View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Elite Club | C)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club | C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Ocean View (Elite Club, B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club, B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (E)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Courtyard View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club | B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club | C)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Ocean View (Elite Club | C)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Garden View

1 bedroom, free minibar, in-room safe, blackout curtains

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Sea View

1 bedroom, free minibar, in-room safe, blackout curtains

Suite Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Sea View

1 bedroom, free minibar, in-room safe, blackout curtains

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Side Sea View

Bathroom

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Mahoe Bay - Ironshore P O, Montego Bay, Saint James

What's nearby

  • Whitter Village - 3 min walk - 0.3 km
  • Blue Diamond Shopping Centre - 3 min walk - 0.3 km
  • SuperClubs Ironshore Golf and Country Club - 3 min drive - 2.6 km
  • Rose Hall Great House - 9 min drive - 7.9 km
  • Doctor's Cave Beach - 10 min drive - 6.2 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 8 min drive

Restaurants

  • ‪Ackee - ‬3 min walk
  • ‪Rose Hall Restaurant - ‬2 min walk
  • ‪Steak House At Riu Reggae - ‬3 min walk
  • ‪KFC - ‬6 min walk
  • ‪The Jerk Hut - ‬3 min drive

About this property

Hotel Riu Palace Jamaica - Adults Only - All Inclusive

Luxury all-inclusive property near Jamaica Beaches
A free breakfast buffet, a nightclub and 2 swim-up bars are just a few of the amenities provided at Hotel Riu Palace Jamaica - Adults Only - All Inclusive. With a white sand beach, sunloungers and scuba diving, this property is the perfect place to soak up some sun. Treat yourself to a body wrap, a deep-tissue massage or a body scrub at Renova Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Fitness classes are offered at the health club; other things to do include beach volleyball, sailing and kayaking. Free in-room WiFi is available to all guests, along with a poolside bar and a corner/local shop.
Additional perks include:
  • 3 outdoor pools with 2 swim-up bars, sunloungers and pool umbrellas
  • Limo/town car service, access to a nearby health club and beach towels
  • ATM/banking services, multilingual staff and a TV in reception
  • Meeting rooms, wedding services and tour/ticket information
  • Guest reviews say great things the beach locale, pool and helpful staff
Room features
All 288 rooms include comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as air conditioning and free stocked minibars. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with Jetted bath and eco-friendly toiletries
  • Flat-screen TVs with cable channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 swim-up bars
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Krystal
  • LAcquedotto
  • Montego Bay
  • Seaside
  • Zen

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,916 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Jamaica Palace
Jamaica RIU
Jamaica RIU Palace
Palace Jamaica
RIU Jamaica
RIU Jamaica All Inclusive
RIU Jamaica Palace
RIU Palace
RIU Palace Jamaica
Riu Jamaica Inclusive Adults
Riu Palace Jamaica All Inclusive Adults Montego Bay
Riu Palace Jamaica All Inclusive Adults
Riu Palace Jamaica Adults Montego Bay
Riu Palace Jamaica Adults
Riu Palace Jamaica All Inclusive Adults Only
Riu Jamaica Inclusive Montego
Riu Palace Jamaica All Inclusive Adults Only
Riu Palace Jamaica Adults Only All Inclusive

Frequently asked questions

Does Hotel Riu Palace Jamaica - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

Is Hotel Riu Palace Jamaica - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?

Hotel Riu Palace Jamaica - Adults Only - All Inclusive doesn't offer parking.

What time is check-in at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Hotel Riu Palace Jamaica - Adults Only - All Inclusive located?

Nestled on the beach, this Montego Bay property is within a 5-minute walk of Jamaica Beaches, Whitter Village and Blue Diamond Shopping Centre. Tropical Bliss and SuperClubs Ironshore Golf and Country Club are also within 3 miles (5 km).

Hotel Riu Palace Jamaica - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 850 out of 1304 reviews" "
Rating 8 - Good. 267 out of 1304 reviews" "
Rating 6 - Okay. 106 out of 1304 reviews" "
Rating 4 - Poor. 47 out of 1304 reviews" "
Rating 2 - Terrible. 34 out of 1304 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining Servers and Hostesses were very kind and accomodating
Stayed 4 nights in Nov 2024

10/10 Excellent

Tyisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful and friendly
Stayed 4 nights in Nov 2024

8/10 Good

Lisa A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, especially the Riu Montego Bay with the entertainment. The food was terrific. One evening, I left my driver's license and all my credit cards in the room. Janelle serviced our room 3074, which was the second room we were transferred to. I would recommend the Palace, which provides access to the other two: Montego Bay and Reggae.
Stayed 7 nights in Nov 2024

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time very calm and quiet. Perfect place to relax.
Stayed 3 nights in Oct 2024

10/10 Excellent

Tywan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure
Stayed 4 nights in Nov 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness
Overall the stay was good. Our room Was not ready ontime at 3pm when we arrived. Three times they told us 20 min. Affter the last delay, soneone had taken one of our suitcases from the area where the resort had placed them. No semse of urgency when we told them about it and the security cameras we were told were off line. An hour later it showed up after another guest had taken it. No apology. They had a good variety of entertainment between the three sites.
Stayed 4 nights in Nov 2024

10/10 Excellent

Eileen

Travelled with partner
Liked: Amenities
RIU is the best!
Stayed 7 nights in Nov 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Kavaja Kaydrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful amenities, great food, excellent staff!
Stayed 3 nights in Nov 2024

8/10 Good

WILLIE

Travelled with family
Liked: Cleanliness, amenities
Rooms were nice and big. Beds comfortable. Food selection was great. Floor in room became very slippery when wet. Although the separate shower, toilet, and sinks was nice there is no privacy. Disappointed that there wasn't nightly entertainment besides parties. I was surprised how much tipping was pushed. We always tip at the resorts even though tipping is "included" At this resort the staff at the food and bar areas put out baskets and jars out on the counters. The most frustrating thing of all was the service wasn't that great at the tables and when you did tip it wasn't even appreciated. The transportation staff was a litte rude. My husband tipped the shuttle driver and he didn't even thank him. Also the buffet has a dress code. Access was denied when a girl's outfit was a little revealing, one man wasn't allowed in with water shoes, and my husband wasn't allowed in with a towell drapped on his shoulder and we just wanted ice cream. Loosen up. People are on vacation.
Stayed 5 nights in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Germaine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff hard working help all question. This was my wife brithday gift from me The staff so excited to make sure she had a great birthday time i think all staff members.... a Little side note for expedia the car service was very nice this time.u guy b drop the ball on me last time paid for car service......... thanks
Stayed 6 nights in Nov 2024

6/10 Okay

Samson

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Limited dining and entertainment. Also, we were harassed by gift shop staff. Excellent service, front desk and dining staff.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sharaya

Stayed 4 nights in Nov 2024

10/10 Excellent

Cristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Aurean

Liked: Cleanliness, staff & service, property conditions & facilities
The vest time ever! Great customer service!
Stayed 4 nights in Nov 2024

10/10 Excellent

Khadedra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. The staff was extremely friendly and helpful. Definitely plan to stay again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Kassandra Shedette

Stayed 6 nights in Oct 2024

10/10 Excellent

China

Stayed 3 nights in Oct 2024

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For all entertainment we had to go to RIU REGGAE AND RIU MONTEGO BAY, which was daily. It Would have been nice have covered access to both. We went to Dunns River and paid $40.00 for all the prints taken of us plus a video. Each digital photo on this resort is $20.00 that could change its digital!!! Aside from these two issues I had a phenomenal time at the resort. From our housekeeper Sam to the breakfast crew, Dr. Phil, Jamar ( the birthday singers) and others. The dining room crew with our favorite girl Nafi and the birthday singers. My brother and his family flew in from England to celebrate his 60th birthday and everyone had a ball. Thank you we shall return!
Stayed 10 nights in Oct 2024

10/10 Excellent

Delvorine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly clean food is delicious staff is magnificent
Stayed 5 nights in Oct 2024

10/10 Excellent

Adline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is all right
Stayed 4 nights in Oct 2024

10/10 Excellent

Antonaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Hope to see you soon.
Stayed 4 nights in Oct 2024

6/10 Okay

Aleshia, Parkville

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

Randi K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for my birthday. RIU Palace is the luxury quiet side to the three hotels and I’m glad we picked this one. The property was clean, housekeeping met all our needs, and we had no complaints the entire week. Thank you to RIU for an amazing experience.
Stayed 7 nights in Oct 2024