Mott Haven

Love the hotel! Close to everything!

We loved our stay here! Big room for NY, convenient location with lots to do and cool vibe at hotel.

I love this property. However, After waiting 30 min for my husband in the lobby from dropping off the car at the parking lot. To go to my room, I saw SEVEN people ask for umbrellas. Two staff would ask “are you guests?” They’d say yes, & an umbrella was handed to them. I checked in, went upstairs to drop my things off quickly. & rushed back down stairs. I went to the same lady giving out umbrellas & was ready to say “yes I’m a guest.” Only for her to say “you should have one IN YOUR ROOM?” As if go back to your room and get it. When EVERY person I saw received one? Regardless if there WAS ONE in my room?! Why WAS I TREATED LIKE THAT?! That’s tasteless & shows a lot of your employees character. However my perception changed when your KIND hostess at the cantina stated there’s no need for reservations & he’d guarantee we’d have a table if we came back down for dinner. We opted elsewhere but came back for drinks. I of course will be back again, but I sincerely hope yall fix that!