Museum of Otets Paisii Hilendarski

Le personnel est la clé du succès de cet endroit

I would like to express some concerns regarding my recent stay. Firstly, the accessibility of the pool was not as expected. It is generally assumed that when a hotel advertises a pool, it is accessible to all guests. However, at this establishment, pool access requires an additional fee unless included in your package. While the package does offer access to spa facilities, including a hot tub and herbal sauna, these amenities may not be of interest to every guest. Many would simply appreciate the opportunity to enjoy a swim without additional charges. Furthermore, I encountered an issue at the bar. Despite arriving at 1:20am on a Saturday night, with the bar's closing time listed as 2am, I was informed that it was already closed. We had rushed from another venue to make last calls, only to be turned away. The hospitality felt somewhat lacking, as the staff's response was rather dismissive. When asked about my stay upon departure, I shared my experience, but the staff member merely sighed and suggested filing a formal complaint. I hope this feedback is taken into consideration to improve future guest experiences. The rooms are decent though.

Art works are amazing. Rooms are huge. Staff is always courteous. Location is prime.