Wyndham Grand Novi Vinodolski Resort

3.5 star property
Beach hotel with a business centre and a swim-up bar

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wyndham Grand Novi Vinodolski Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
Beach nearby, sun-loungers, beach umbrellas, beach bar
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Bar (on property)

Reviews

7.2 out of 10

Good

Popular amenities

  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa

Room options

Available filters for rooms
Showing 18 of 18 rooms

Premium Apartment, 1 Queen Bed with Sofa bed (One-Bedroom)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Premium Apartment, 1 Queen Bed with Sofa bed, Sea View (One-Bedroom)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking (Guest Room)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Guest Room)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Premium Apartment, 2 Bedrooms (1 Queen Bed, 2 Bunk Beds)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Bunk Beds

Premium Apartment, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 70 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Apartment, 2 Bedrooms (Lateral Sea View)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 70 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Premium Apartment, 2 Bedrooms, Sea View (1 Queen Bed, 2 Bunk Beds)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Bunk Beds

Premium Apartment, 3 Bedrooms, Sea View (Gallery, 2 Queen Beds & 1 Single Bed)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 73 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed

Junior Suite, 1 King Bed with Sofa bed

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Room, Multiple Beds, Accessible (Connected Rooms)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 56 sq m
  • Park view
  • Sleeps 4
  • 2 King Beds

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 28 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

Deluxe Apartment, 2 Bedrooms, Accessible (1 Queen Bed, 2 Single Beds)

Highlights

Furnished patio
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Deluxe Apartment, 2 Bedrooms, Sea View (1 Queen Bed, 2 Single Beds)

Highlights

Furnished patio
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 90 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Deluxe Apartment, 3 Bedrooms, Sea View (1 Queen Bed, 4 Single Beds)

Highlights

Furnished patio
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 100 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

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About the area

Map
Hrastic 15, Novi Vinodolski, 51250

What's nearby

  • Frankopan Castle - 4 min drive - 3.0 km
  • Mazuranic's home - 5 min drive - 3.2 km
  • Crikvenica Aquarium - 11 min drive - 8.9 km
  • Novi Vinodolski Beach - 11 min drive - 3.3 km
  • Crikvenica Beach - 19 min drive - 9.2 km

Getting around

  • Škrljevo Station - 33 min drive
  • Rijeka (RJK) - 29 min drive

Restaurants

  • ‪Captain's Club - ‬4 min drive
  • ‪Pizzeria Nava - ‬5 min drive
  • ‪Gat - ‬4 min drive
  • ‪Buffet Bonaca - ‬8 min walk
  • ‪Caffe bar '' Snoopy '' - ‬5 min drive

About this property

Wyndham Grand Novi Vinodolski Resort

Family-friendly hotel by the sea
At Wyndham Grand Novi Vinodolski Resort, you can look forward to 5 poolside bars, a swim-up bar and a beach bar. Treat yourself to thalassotherapy, aromatherapy or a body scrub at NOVISPA, the on-site spa. At the 3 on-site restaurants, enjoy lunch, children's meals, al fresco dining and a poolside location. Free in-room WiFi is available to all guests, along with a rooftop terrace and a garden.
You'll also find perks such as:
  • A seasonal outdoor pool and an indoor pool, with a waterslide, sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), 4 outdoor tennis courts and self-parking (surcharge)
  • Beach umbrellas, luggage storage and a lift
  • Tennis lessons on-site, a front desk safe and massage treatment rooms
Room features
All 429 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and cots/infant beds (surcharge)
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, heating and limited housekeeping

Languages

Croatian, English, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle on request
  • Covered parking on site (EUR 12 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 20 for adults and EUR 10 for children
  • 3 restaurants
  • 5 poolside bars
  • A bar/lounge
  • A beach bar
  • A swim-up bar

Restaurants on site

  • Balance
  • Enjoy
  • Sea Breeze

Family friendly

  • Arcade/game room
  • Children's pool
  • Cot (surcharge)
  • Indoor pool
  • Living room
  • Playground
  • Seasonal outdoor pool
  • Separate bedroom
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 buildings
  • 4 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Apartment Check-out hours are 10 AM

Renovations and closures

The following facilities will be closed during January, February, March, April, May and October:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 10.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 31 March, EUR 1.50 per person, per night for adults; EUR 0.75 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April - 30 September, EUR 2.00 per person, per night for adults; EUR 1.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • Destination fee: EUR2 per person, per night. This fee does not apply to children under 11 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 12 per day
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Novi Spa Hotels Resort Apartments Novi Vinodolski
Family Apartments Novi Novi Vinodolski
Family Novi Novi Vinodolski
Novi Spa Hotels Resort Novi Vinodolski
Novi Spa Hotels Resort Apartments
Novi Spa Hotels Novi Vinodolski
Novi Spa Hotels
Novi Spa Hotel And Resort
Family Apartments Novi
Wyndham Grand Novi Vinodolski
Hotel Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Novi Vinodolski Wyndham Grand Novi Vinodolski Resort Hotel
Hotel Wyndham Grand Novi Vinodolski Resort
Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Wyndham Grand Resort
Wyndham Grand
Novi Spa Hotels Resort Apartments
Family Apartments Novi
Valtur Novi Spa Residence
Novi Spa Hotels Resort
Wyndham Grand Resort
Wyndham Grand Novi Vinodolski
Wyndham Grand
Hotel Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Novi Vinodolski Wyndham Grand Novi Vinodolski Resort Hotel
Hotel Wyndham Grand Novi Vinodolski Resort
Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Novi Spa Hotels Resort Apartments
Family Apartments Novi
Valtur Novi Spa Residence
Novi Spa Hotels Resort
Wyndham Grand Novi Vinodolski
Wyndham Grand Novi Vinodolski Resort Hotel
Wyndham Grand Novi Vinodolski Resort Novi Vinodolski
Wyndham Grand Novi Vinodolski Resort Hotel Novi Vinodolski

Frequently asked questions

Does Wyndham Grand Novi Vinodolski Resort have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool.

Is Wyndham Grand Novi Vinodolski Resort pet-friendly?

Yes, Wyndham Grand Novi Vinodolski Resort allows dogs (limit 1 total). There's a fee of EUR 25 per pet, per day. Service animals are exempt from fees.

How much is parking at Wyndham Grand Novi Vinodolski Resort?

Self-parking is available for EUR 12 per day.

What time is check-in at Wyndham Grand Novi Vinodolski Resort?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Wyndham Grand Novi Vinodolski Resort?

Checkout is at 11:00 AM.

Where is Wyndham Grand Novi Vinodolski Resort located?

Offering direct access to the beach, this Novi Vinodolski hotel is within 1 mi (2 km) of Kvarner Gulf and Church of St. Trinity. Church of Saint Philip and Jacob and Frankopan Castle are also within 2 miles (3 km).

Wyndham Grand Novi Vinodolski Resort Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 109 reviews" "
Rating 8 - Good. 38 out of 109 reviews" "
Rating 6 - Okay. 27 out of 109 reviews" "
Rating 4 - Poor. 13 out of 109 reviews" "
Rating 2 - Terrible. 7 out of 109 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Megan

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

ujwala

Stayed 3 nights in Jul 2024

4/10 Poor

Eldar

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, our stay at this “5 star” resort was less than ideal. We were disappointed the second we stepped inside. As you walk around the property, you can see that general maintenance is not a priority to management. We arrived a few hours before check in and wanted to take advantage of the amenities, but the pool was cold and the hot tub lukewarm. When we were able to check in, we were told that we were given a complimentary upgrade to a room with a sea view, and were completely underwhelmed when we walked in. The second we opened the door, there was a strong odor that hit us, the wallpaper and amenities were outdated, and overall, not what we were expecting. We would have cancelled the reservation altogether but didn’t have a refund option.
Stayed 1 night in Sep 2023

10/10 Excellent

Feodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, it has an hotel and "an apartment" part. Property is huge, has multiple pools, private beach and access to public one. Some things are still closed but its ahuge place. AC works fine, service is good and polite. For me its a place to get back to.
Stayed 4 nights in Jul 2023

6/10 Okay

Irina

Stayed 6 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Very Dated. Room was very run down. Entire property very old nothing like the pictures that are online. Only great thing was the staff very nice and accommodating. There was nothing close to walk too and taxi service was not available so only restaurant was the one at the hotel, food was just okay
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Pass on this place
For the price we expected it to be really nice. Seems the property was in need of repairs, paint etc. looked way nicer in the photos. Also we had lunch by the pool and it wasn’t anything terrific. My husband ordered a sandwich and it came with a chicken nugget inside of it! My kids could have made a better lunch.😂 Oh and they have chairs in the beach...plastic and mostly broken. Better to spend your hard earned money elsewhere!
Stayed 2 nights in Aug 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place.
Very good, comfortable hotel with many pools and sea beach.
Stayed 6 nights in Aug 2019

8/10 Good

kerry

Disliked: Property conditions & facilities
So much potential but needs work.
The apartments are super worn and furniture broken and stained. Kitchens are missing basic items like soap, sponge, dish towel, kettle, etc. The majority of the staff seems to be laCking in hospitality training - especially for what is considered a resort property. Many were dismissive and rude. Sad because there is so much potential. Wyndham recently purchased the property and promises a refresh soon. Great area. Amazing clean beaches.nice pools. Breakfast was great with many choices and decent quality.
Stayed 2 nights in Aug 2019

4/10 Poor

Bogdan

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Quite a fantastic place to come, the complex is full of facilities to join, nevertheless service quality so something I couldn’t understand as a costumer that has been in many locations in the world. Room cleaning was not scheduled a per my knowledge, we had to continuously call reception for things like pillows, brooms, soap and towels. Then internet service was good the first day then intermittent, family not happy. On top of this, room furniture and other utilities just too basic. I think needs more attention from service management or maintenance department. Attention- location is fantastic but house service and conditions need an uplift
Stayed 4 nights in Aug 2019

8/10 Good

Ben

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beaulifull view and swimming pools with acceptional water views
Stayed 4 nights in Aug 2019

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time at Wyndham Grand Novi Vinodolski
My family stayed at the resort for 8 nights and were very pleased with our stay and the service from the staff. The hotel offers a great range of facilities for the family from a children’s entertainment area, fully equipped gymnasium (one of the best I have experienced at any hotel or resort) and indoor salt water pools. We throughly enjoyed the variety and selection of food served at the main restaurant, breakfasts and evening meals. The accommodation itself was a two bedroom self contained unit with two bathrooms and kitchen near the beach front. It was a perfect for the family in terms of space and comfort. We thoroughly enjoyed our time at Wyndham Grand Novi Vinodolski and would be happy to return again. Thank you to the staff at the resort for making our holiday memorable.
Stayed 8 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Completely different than pictures. Staff unhelpful in finding a nicer room when I did make the complaint. Said all rooms are the same. Paid way too much money for what it’s worth. Standard of apartment is about a 2 to 3 star ...not worth 390 Euros per night. There is one buggy for transport around the resort. We were told that the kiddy area had dining options by reception soon check in only to go there and find out that the restaurant has not been open all year. Staff were rude and did not serve at bar when we had to wait for transport back to the room. The waitress said that she had an important order to attend and refused to give two drinks while we waited. All in all completely terrible experience and waste of money. There were a lot of other issues like ants all throughout the apartment, bath leak, phone not working, little tv where there was once a large hanging one on the wall with terrible reception and no offer to change rooms even though the resort was empty and the list just keeps going
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was out of this world. The staff was very helpful and very good English.
Stayed 3 nights in May 2019

8/10 Good

Eniko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Great pools/beach, but rooms need updating
The hotel is in the perfect location to get away from everything, but also have access to some conveniences. The pools, spa, beach access, and bar staff (Marcus) are great! The rooms, however, REALLY need some updating, maintenance, and some deep cleaning. Like there were stains on the sofa and the grout on the tub needs to be replaced. I would go back after there is some updating. BUT as I said, the pools, spa and beach are amazing!
Stayed 3 nights in Jul 2018

6/10 Okay

Mark, Darmstadt, Germany

Disliked: Staff & service
Don't be fooled...
I booked this hotel/spa as a part of the birthday celebration for my wife. The main hotel, pools, spa and restaurants were very nice and received rave reviews from my spouse and children, but the family apartment (B6, Apt. 805) we stayed in on the complex was nowhere near a five star accommodation. Check-in is normally 4pm, but our room was not available for entry until 4:45pm. The woman at the front desk issued me a key for the room at 4pm, but when we arrived at the front door, the cleaning crew was still in the apartment. The cleaning women told us it would be another 30 minutes before the room was ready. My wife complained to the cleaning women that having us wait with three small children was unacceptable and the cleaning women replied that it wasn't her fault. When we were finally able to enter the apartment we were confronted with an incredibly strong smell (cleaning supplies used by the staff) and beds that weren't made properly. The apartment building/s is/are in need of an upgrade/fresh coat of paint. The furniture in the rooms is extremely outdated (old sofas and an old tube television with a broken remote). If the family apartments looked anything like the main hotel this would be a place we would return to yearly.

6/10 Okay

Peter, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing customer service!!
The wifi worked about 10% of the time. It took 3 days to respond to getting our un-usable hair chair changed. We had booked a room with sea view and was assured that if the trees were not there, we would be able to see it!!! The hot water from the tap is more than adequate for tea and coffee, in fact, you would need to let it cool before you drink. Once again we were assured that because it was a mixer tap we just needed to position it to half way and all is fine. Our nearly four year old should be able to remember that, especially in the middle of the night after using the toilet! No she didn't!!! The children entertainers were nothing short of brilliant and their enthusiasm and energy are exactly what was needed. This for me saved us from leaving. The other was the non-refundable payment! When things go wrong and you make a complaint at the time to the hotel, you don't expect them to say "go back to the people who you booked the hotel with" you expect them to bend over backwards to make you want to come again. The apartments in Umag, previous to this stay bought us dinner when their cooker was faulty! 1. Get us a high chair when asked for. 2. Throw in breakfast to make up for lack of sea view 3. Show or get maintenance to sort out hot water 4. Wifi ? Could have been a 5 star review and would have got 2 if not for the children entertainers. We'll look elsewhere when back in that region next year.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Soddisfatto
Stayed 1 night in Aug 2024

4/10 Poor

Engin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Haben für 6 Tage ein Apartment gebucht und waren geschockt als wir diese betraten. Es funktionieren z.b einige Beleuchtungen nicht in dem "Resort" ( Straßenbeleuchtung, Treppenbeleuchtung oder Terrassen Beleuchtung) . Der Kinderpool war eiskalt, fließen im Pool beschädigt und die "Animation" für die Kinder ist ein Witz. Da ist ein Tisch, Stühle, eine Person die da sitzt und die Kinder mit Farbkasten und Blätter zum ausmalen versorgt. Die Anlage befindet sich auch an einem Hang und ist nicht angenehm zu laufen. Viele Teile des Hotels nicht fertiggestellt oder gesperrt. Der überdachte Parkplatz war rappelvoll und kostet nochmal 16€ pro Nacht und ist weit entfernt von den Unterkünften. Wer das nicht bezahlen will hat vielleicht Glück und kann ganz oben an der Einfahrt zum Hotel ein Platz finden und sein Auto dort abstellen inkl. 10 minuten laufen bis zur Lobby. Die Lobby & der Hauptpool am Restaurant schaut auf dem ersten Blick gut aus, jedoch war der erste Eindruck nach dem Einchecken schon schlecht. Wir warteten erfolglos 10 Minuten nachdem der Buggy an uns vorbei gefahren ist mit dem Spruch "one Moment please, i will be back" mit unseren Koffern das wir abgeholt werden und zur Unterkunft gefahren werden und sind zu Fuß hingelaufen. Dort angekommen und die Tür geöffnet kam der Schock. Die Unterkunft ist extrem veraltet und entspricht garnicht den Bildern im Internet, sondern eher einer Jugendherberge! Hotel hat keine 4 Sterne verdient und Preis/Leistung passt nicht
Stayed 4 nights in Aug 2024

6/10 Okay

Esther

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Voor een week in deze accommodatie verbleven, ontvangst bij de receptie ok, helaas met een gezin en 2 kamers mijlenver uit elkaar gezet, ondanks herhaaldelijke verzoeken. Hadden graag wat meer inleving/ begrip verwacht. Kamers hebben een dubbele airco wat absoluut een grote plus is, helaas losse vloertegels, mieren en een douche die overstroomt. Algemeen resort is mooi! House keeping is slecht en voorziet niet van de dagelijkse gang van zaken ( schone handdoeken, lege prullenbak, schoonmaak) Ontbijt s’morgens is prima, zwembaden zijn goed, zee en kiezelstrand zijn prima. Prijzen zijn aan de hoge kant.
Stayed 7 nights in Aug 2024

6/10 Okay

Sofia

Travelled with family
Disliked: Property conditions & facilities
Ganska nedgånget hotell men har säkert varit jättefint en gång i tiden. Barnen tyckte det var bra med flera pooler och närheten till havet var ett stort pluss.
Stayed 3 nights in Jul 2024

6/10 Okay

maria

Travelled with family
Liked: Staff & service, amenities
The beds are old , not confortable
Stayed 2 nights in Jul 2024