First impression was front desk screaming at a customer over the phone because the deposit was not refunded, so i hope mine is return which as of today nothing.Employees gave me hard time for pool towels, made me walk back and forward and no one new where towels went, even when i went to laundry they said there in the front so I gave up, room was 2 twin beds when I had reserve for a 2 queen duplex, very uncomfortable bed and had to sleep separated from each other specially when my man is 323 pounds. Elevator not working had to use the stairs, pool was a freezing water the hot jacuzzi did not work. Very bad experience for a weekend get away with fiancé. Been there before and it was good service, such a shame a year after is awful. Every single customer ran into complaining down the hall ways.