"Overall great. Just a few issues with service especially when you arrive to check in, and all you want to do is get it done efficiently with your family in tow.
So when a guest arrives, please great them. Don’t wait for them to wonder what to do next; so I guessed that the newly installed tablet maybe for me to you use, considering I had been ignored. (No other guests). Standing, there, knowing I am there, not acknowledging or asking if I need any assistance. Not a good look.
Otherwise one other issue. Couldn’t get booked into the gastro pub, as it was somehow full, even though maybe at most visibly 40% occupied. I guess not enough staff to provide quality service. However I was able to get into the a la carte restaurant and it was fantastic. Well done.
The room was a real highlight, wonderfully spacious, clean and with character. Funny thing though was the faucet for the sink, which was so low, I couldn’t get water in the room supplied kettle.
Would stay again, just please, first impressions count; make an effort there. Thx"
