Mandala Cham Bay Hotels & Resorts

4.5 star property
Luxury resort on the beach, with 5 outdoor pools

Choose dates to view prices

Photo gallery for Mandala Cham Bay Hotels & Resorts

Premier Suite, 1 Bedroom, Private Pool, Beach View
Panoramic Penthouse, 2 Bedrooms, Private Pool, Bay View | Balcony view
Executive Double Room, 1 Bedroom, Partial Ocean View, Sea Facing | Balcony view
5 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Property entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Housekeeping
The current price is €44
includes taxes & fees
13 Feb - 14 Feb

Room options

Available filters for rooms
Showing 7 of 7 rooms

Family Studio Suite, 1 Bedroom, Partial Ocean View, Sea Facing

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 King Beds OR 1 Single Sofa Bed

Panoramic Penthouse, 2 Bedrooms, Private Pool, Bay View

Highlights

Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 95 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

Premier Suite, 1 Bedroom, Private Pool, Beach View

Highlights

Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Family Suite, 2 Bedrooms, Beach View, Sea Facing

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Dining table
  • 55 sq m
  • Beach view
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

Executive Double Room, 1 Bedroom, Partial Ocean View, Sea Facing

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Minibar (some free items)
Smart TV
  • 35 sq m
  • Beach view
  • Sleeps 2
  • 2 Large Single Beds

Premium Quadruple Room, 2 Queen Beds, Ocean View, Sea Facing

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Minibar (some free items)
Smart TV
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Luxury Double Room Single Use, 1 King Bed with Sofa bed, Beach View, Sea Facing

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Minibar (some free items)
Smart TV
  • 35 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed and 1 Large Single Sofa Bed

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About the area

Map
S1823 Apec Mandala Mui Ne ÐT 716, Phan Thiet, Phan Thiet Binh Thuan, 77157

What's nearby

  • Hon Rom Viewpoint - 6 min drive
  • Mui Ne Beach - 10 min drive
  • Mui Ne Sand Dunes - 10 min drive
  • Red Sand Dunes - 11 min drive
  • Mui Ne Market - 13 min drive

Getting around

  • Ga Phan Thiet Station - 34 min drive

Restaurants

  • ‪Bánh Canh Chả Cá Cô Xí - ‬13 min drive
  • ‪Cây Nhãn Quán - ‬12 min drive
  • ‪Long Sơn Mũi Né Restaurants - ‬5 min drive
  • ‪Song Bien Xanh - ‬8 min drive
  • ‪Anh Thy - ‬11 min drive

About this property

Mandala Cham Bay Hotels & Resorts

Luxury family-friendly resort near Mui Ne Beach
You can look forward to free water park access, 2 swim-up bars and 2 beach bars at Mandala Cham Bay Hotels & Resorts. This resort is a great place to bask in the sun with a private beach, free beach cabanas and sunloungers. Indulge in a body wrap, a detox wrap and a facial at the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. Enjoy on-site activities, such as boat tours and windsurfing. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as 2 poolside bars and a terrace.
You'll also find perks such as:
  • 5 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking, valet parking and extended parking
  • A free beach club on-site, express check-out and express check-in
  • A bike repair station, a vending machine and outdoor furniture
Room features
All 3000 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and Select Comfort beds
  • Bathrooms with hydromassage showers and designer toiletries
  • 65-inch Smart TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and eco-friendly cleaning products

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free 24-hour offsite parking within 1 mile; reservations required
  • Free beach shuttle
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free secured, covered extended parking on site
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 4 coffee shops/cafes
  • 6 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available daily for a fee of VND 1,000,000; reservation required
  • Private picnics
  • Snack bar/deli

Things to do

  • 3 spa tubs
  • 5 outdoor pools
  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Private wine tours
  • Sauna
  • Water sports equipment
  • Waterslide
  • Windsurfing
  • Wine tours

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Fenced pool
  • Free children's club
  • Free water park access
  • In-room kitchenette
  • In-room microwave
  • Lifeguards on site
  • Mini-fridge
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • In a national park
  • In the mountains
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Area rugs in room
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in bathtub (76 centimetre high)
  • Hand-held showerhead
  • Handrails in hallways (89 centimetre high)
  • Handrails in stairways (89 centimetre high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Low-height bed (51 centimetre high)
  • Low-height counter and sink (51 centimetre high)
  • Low-height desk (51 centimetre high)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Roll-in shower (127 centimetre wide)
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (76 centimetre high)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (76 centimetre wide)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Freezer
  • Hob
  • Kitchenette
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides
  • Rice cooker

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's TTLOCK mobile app before check-in

Access methods

Access code, front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Hosted evening meal: VND 1000000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Mandala Cham Hotels & Resorts
Mandala Cham Bay Hotels Resorts
Mandala Cham Bay Hotels & Resorts Resort
Mandala Cham Bay Hotels & Resorts Phan Thiet
Mandala Cham Bay Hotels & Resorts Resort Phan Thiet

Frequently asked questions

Does Mandala Cham Bay Hotels & Resorts have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Mandala Cham Bay Hotels & Resorts?

As of 12 Feb 2025, prices found for a 1-night stay for 2 adults at Mandala Cham Bay Hotels & Resorts on 13 Feb 2025 start from €44.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandala Cham Bay Hotels & Resorts pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mandala Cham Bay Hotels & Resorts?

Self-parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Mandala Cham Bay Hotels & Resorts?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM.

What time is check-out at Mandala Cham Bay Hotels & Resorts?

Checkout is at noon.

Where is Mandala Cham Bay Hotels & Resorts located?

Located in Phan Thiet, this beachfront resort is connected to the convention centre and within 6 mi (10 km) of Hon Rom Viewpoint, Mui Ne Beach and Mui Ne Sand Dunes. Ham Tien Beach and Red Sand Dunes are also within 9 miles (15 km).

Mandala Cham Bay Hotels & Resorts Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 52 out of 60 reviews
Rating 8 - Good. 4 out of 60 reviews
Rating 6 - Okay. 1 out of 60 reviews
Rating 4 - Poor. 0 out of 60 reviews
Rating 2 - Terrible. 3 out of 60 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This newly opened resort is a hidden gem! The rooms are spacious and clean, and the hot water is always perfect. The staff is incredibly friendly, and the pool is to die for. Plus, the beach is only a short walk away.

10/10 Excellent

Gus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new resort with top-notch amenities. The rooms are spacious, clean, and the hot water works perfectly. The staff makes you feel so welcome, always going out of their way to assist. The pool is beautiful, and the beach is just a few minutes away.

10/10 Excellent

Henrik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a true beachfront paradise. The view from my room was just stunning, and I loved the variety of pools. The massage services were outstanding and helped me unwind perfectly. I would definitely recommend this place to anyone looking for a peaceful beach retreat.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an absolute paradise! The beach is right in front, and the views are just breathtaking. I spent hours by the pool and enjoyed the spa treatments. I feel completely rejuvenated and will definitely return.

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay! The beachfront location is perfect, and the view from the room was simply amazing. The multiple pools were ideal for a relaxing day. The spa treatments were the cherry on top. I felt completely rejuvenated by the time I left!

10/10 Excellent

Antoine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about this hotel! The road to the hotel was easy, and the room was clean with a lovely sea view from the high floor. The electric cart shuttle was a nice touch, and the kids were entertained for hours in the play zones. Highly recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

Elise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a great family getaway, this hotel is it! The location is easy to find, and the rooms are as clean as they come. The view of the sea from our room was breathtaking, and the electric car shuttle made exploring the hotel a breeze. There are also so many activities for the kids – a truly memorable stay!
Stayed 1 night in Jan 2025

10/10 Excellent

Jarvon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic experience! Getting to the hotel was a breeze, and once I got there, I was greeted by the friendly staff. The room was spotless and offered breathtaking ocean views from the high floor. Kids will love the entertainment options, and the electric car ride around the hotel was a nice touch. Great value for money!
Stayed 1 night in Jan 2025

10/10 Excellent

Oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place for families! The hotel is spacious with loads of activities for kids, and the pool is so much fun. There are even quiet areas for adults to relax while the kids enjoy themselves. The perfect balance!

10/10 Excellent

Jacob

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has everything you need for a perfect vacation. The road to get there is beautiful, with white sand beaches everywhere. There are loads of play areas for kids, and the pool is amazing for photos. You get way more than you pay for here.

10/10 Excellent

Pavel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Khu nghỉ dưỡng 5 sao này thật sự tuyệt vời! Môi trường thân thiện với thiên nhiên là nơi hoàn hảo để tránh xa sự ồn ào của thành phố. Hồ bơi vô cực thật sự ngoạn mục, tôi đã có những bức ảnh tuyệt vời ở đó. Trẻ em cũng rất thích khu vui chơi! Khu nghỉ dưỡng dễ tìm và nhân viên vô cùng thân thiện. Tôi chắc chắn sẽ quay lại – nơi này tuyệt vời hơn bất kỳ khách sạn nào tôi đã ở!
Stayed 1 night in Jan 2025

10/10 Excellent

Bruno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dream for families! The kids loved the playground, and the adults enjoyed the relaxing pool. The rooms were modern and very comfortable, with plenty of amenities. The location is ideal, just a short walk to the city center. The staff was exceptional, making sure we had everything we needed.
Stayed 1 night in Jan 2025

10/10 Excellent

Tsuboi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here! The hotel is beautiful, and the outdoor playgrounds for kids were perfect. We spent hours in the pool, which was a highlight of our trip. The room had everything we needed, and the location near the city center made it easy to explore. The staff were incredibly helpful and friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Necoo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came for the beach, stayed for the infinity pool, and left with a smile thanks to the staff. The hotel’s modern decor makes me want to redecorate my house, but more stylishly. If I had to sum it up: paradise with a side of excellent service. I’ll be sending my friends here for sure!
Stayed 1 night in Jan 2025

10/10 Excellent

Couvas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly lovely hotel with a beautiful sea view and several pools to enjoy. The location is perfect for exploring the city, and the amenities are superb. The staff is always friendly and helpful, making the experience even better. Highly recommend it for anyone visiting the area!
Stayed 1 night in Jan 2025

10/10 Excellent

Small

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay! The hotel is beautifully designed with panoramic sea views. The various pools scattered around the property add to the charm. It was the ideal place to unwind, enjoy the scenery, and feel at peace. The atmosphere was calm, and the beach access was just fantastic. Highly recommend this peaceful paradise
Stayed 1 night in Jan 2025

10/10 Excellent

Persson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I may have found my new happy place! The infinity pool is as incredible as the ocean view—it’s like a blend of relaxation and luxury. The hotel itself is modern, stylish, and so inviting. A stay here is totally worth it.

10/10 Excellent

Garden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Talk about a hotel with a view! The ocean stretched out forever from my window, and the infinity pool made me feel like a luxury movie star. The modern architecture is super chic, and the vibes here are nothing short of fabulous.
Stayed 1 night in Jan 2025

10/10 Excellent

Dimitris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience at this hotel was unforgettable. The view of the ocean was amazing, and the infinity pool was the perfect spot to unwind. The hotel’s modern design and 5-star facilities made my stay incredibly comfortable. The location is perfect too, close to the city center but still peaceful. I highly recommend this hotel for anyone seeking a luxurious and relaxing getaway.
Stayed 1 night in Jan 2025

10/10 Excellent

Katerina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations in every way. The sea views from my room were beautiful, and the infinity pool was a relaxing spot with a perfect backdrop. The hotel’s modern design and 5-star amenities made my stay incredibly comfortable. It’s also perfectly located near the city center, so exploring was easy. If you’re looking for luxury and relaxation, this hotel is a must-visit.
Stayed 1 night in Jan 2025

10/10 Excellent

Pichler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly fantastic hotel! The sea view is incredible, and the environment is clean and refreshing. The facilities are all 5-star quality, with several swimming pools to choose from. The hotel’s location is also perfect, just a short distance from the city center. The staff was very attentive and provided excellent service throughout my stay.

8/10 Good

Saday

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel boasts a fantastic ocean view and a magnificent infinity pool. The modern decor creates a cozy and stylish atmosphere. Whether you're enjoying the beautiful surroundings or relaxing by the pool, this place is truly worth the experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers a fantastic beach view and beautiful surroundings. The pool is large, clean, and perfect for relaxation. The sauna is a great place to unwind after a day of sightseeing. The staff is incredibly friendly and helpful. There are a variety of entertainment activities to keep you busy.
Stayed 1 night in Dec 2024

10/10 Excellent

Luân

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here felt like living in a dream. Morning swims in the infinity pool, long walks on the private beach, and evenings enjoying gourmet dining—it’s hard to describe how perfect this place is. I’ll remember this trip forever.
Stayed 1 night in Dec 2024

2/10 Terrible

Duc, santa ana

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
this is a complete SCAM. It’s not a Resort services at all. It’s and individual apartment owner let us rent out. We got 3 rooms and is ruin our families trip. The parking are so limit and there is 4 big tall apartments. We have to park all the way down at bottom like 1/2 mile from the apartment everyday and walk all the way up hill to the apartment. they do provide electric cart pick up but wait very long and a lot people. Also no services for phone in hall way or at lobby. Elevator and hallway very hot no AC at all. If you want to go to the beach need to take an very long escalator down. No one clean our room daily too, try to contact the agent to check in like nobody care and took very long bcuz it’s individual own. No on care to show us where to park. Pool so small and like there are hundreds people in pools. smell and like brown color in pools my kids swim for 30 mins and he got rash all over his body. Even we text the person in charge that we will check out early at 7AM because we book a tour before our family left Mui Ne, so she can come and check the room out for us and give us back our Identification Card. But NO next day no one show up at time and we even call and she came like an hour later. We write because when we book it’s list as hotels and resort, so we expect a full services. and this is completly SCAM to us. We been travel many country and never write a bad review to and hotels or resort. But this expensive and like nothing what they describe. Please consider
Stayed 2 nights in Jun 2024