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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Front of property – evening/night
Exterior
Rooftop terrace
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
VIP Access

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Breakfast available
    Breakfast available
The price is €192
includes taxes & fees
15 Dec - 16 Dec

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow-top bed
Sofa bed
Blackout curtains
Separate bedroom
  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Junior Suite, 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow-top bed
Sofa bed
Blackout curtains
Separate bedroom
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Luxurious Grand Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Pillow-top bed
  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow-top bed
Sofa bed
Blackout curtains
Separate bedroom
  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Pillow-top bed
  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow-top bed
Sofa bed
Blackout curtains
Separate bedroom
  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Luxurious Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Pillow-top bed
  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 1 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxury hotel near Quinta Avenida
Close to Mamitas Beach and Playa del Carmen Main Beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. Treat yourself to aromatherapy, a deep-tissue massage or hydrotherapy at Okom, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business centre and a steam room. In addition to a sauna and a hot tub, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a lift and a billiards/pool table
  • Tour/ticket information, beach towels and concierge services
  • Guest reviews speak highly of the dining options, pool and central location
Room features
All 120 rooms feature comforts, such as premium bedding and furnished balconies, in addition to thoughtful touches, such as air conditioning and separate sitting areas. Guest reviews speak positively of the cleanliness, size rooms at the property.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries and hairdryers
  • 50-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and microwaves

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.75 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on 15 Dec 2024 start from €179.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Self-parking and valet parking are free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Checkout is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 10 minutes.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1010 reviews" "
Rating 8 - Good. 226 out of 1010 reviews" "
Rating 6 - Okay. 92 out of 1010 reviews" "
Rating 4 - Poor. 54 out of 1010 reviews" "
Rating 2 - Terrible. 52 out of 1010 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmed El Mamoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first time in Playa del Carmen, we couldn't have asked for a better hotel. On one side, you have the beach access within a 2min walk and, on the other side, 5th ave is less than 2mins walk. The rooftop terrace has beautiful views and a proper vibe since you have people from outside the hotel that come to party. The dining options were top notch! We found ourselves dining at the restaurants of the hotel more than on the strip because of how good it was. I highly recommend getting the all-inclusive meals drinks, well worth your buck. Overall, great experience.
Stayed 6 nights in Nov 2024

10/10 Excellent

RUTH OMOLAYO

Stayed 5 nights in Oct 2024

10/10 Excellent

Hanan, Woodland Hills

Stayed 6 nights in Oct 2024

10/10 Excellent

Jovanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is well kept and beautiful. The staff is kind and they don't really bother you for much which is something we really liked.
Stayed 3 nights in Nov 2024

2/10 Terrible

Chris

Liked: Cleanliness
Disliked: Staff & service, amenities
Don’t stay here if you’re single and like to mingle. The first night I brought some company back to my room and was stopped in the lobby and was told I have to pay 100 usd even though she wasn’t gonna stay. I found another hotel down the street but this really ruined my trip. First trip in ten years and first time to Mexico. I lost a lot of money changing hotels being all inclusive and they new hotel was not. They could have said maybe this place isn’t for you. And offered refund. But they didn’t. They refund small portion but it was very unfair. Don’t stay here if your solo period!
Stayed 6 nights in Nov 2024

10/10 Excellent

Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great adult only properties. Really enjoyed the rooftop. Waiters were friendly and did a great job at bringing us drinks in the pool. Restaurants were great. We got access to the other coco resort for different food options and access to the private beach. Great experience overall.
Stayed 7 nights in Nov 2024

10/10 Excellent

Danelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Feng, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

EVELYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Angelo was amazing!
Stayed 3 nights in Nov 2024

10/10 Excellent

Hanan, Woodland Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, a pleasant place for a vacation. Highly recommend! Hanan
Stayed 7 nights in Nov 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Gilbert

Travelled with group
Liked: Cleanliness, staff & service
Average property. Watch out for fake taxi drivers near hotel. What appeared to be a legit taxi driver over charged my credit card for a one way taxi drive to Cancun airport. Book taxi online and pay upfront. Hyatt hotel next door is way nicer hotel.
Stayed 5 nights in Oct 2024

10/10 Excellent

Shannon, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rosa and Christian were very welcoming. We will stay at this resort again!! 😊
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice room. I will definitely be back!
Stayed 5 nights in Nov 2024

10/10 Excellent

jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We opted for the all inclusive package as for just a few dollars more we didnt need to pay for drinks and snacks we tried the restaurant and even went to eat locally.Great deal!! Really liked the vibe, definitely the roof top is for the party animal in you,but if your for the quiet life the restaurants at the hotel are a good bet! We went to the sister resort in the day to use the beach which is quiter than the local beach at Reef 28. Great location ,walkable with many other dining and shopping options right on 5th Avenue.
Stayed 2 nights in Oct 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for 2 weeks. So many excellent food options. Staff was plenty and very guest focused.
Stayed 14 nights in Oct 2024

6/10 Okay

jermaine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay was just ok.. location was cool
Stayed 2 nights in Jul 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff, food & location…zero complaints…& price one of the best parts!
Stayed 2 nights in Oct 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, amazing location, amazing hotel & amazing price!
Stayed 1 night in Oct 2024

10/10 Excellent

Irina

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Angus William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a fantastic stay, Staff was 10/10
Stayed 6 nights in Oct 2024

10/10 Excellent

Aleisha, Muskogee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is BEAUTIFUL! I loved the whole aesthetic especially in the main breakfast dining area and Asian restaurant. The rooftop pool was beautiful as well. I loved the DJ, food, and entire vibe up there that went on all day even in the rain. The rooms were clean, spacious, and lovely to look at. I especially enjoyed the shower and balcony. Oh and the welcome snacks & champagne were a special touch as well! The staff was so warm, helpful, and accommodating we couldn’t have asked for more. The hotel is in walking distance from the beach and lots of dining and shopping options. We enjoyed our meals and drinks and they made it very clear what was included with the all inclusive! The Asian restaurant was our favorite. Would ABSOLUTELY love to stay here again! The spa is gorgeous, hopefully we can try it out next time.
Stayed 2 nights in Oct 2024

10/10 Excellent

Momina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was super nice.
Stayed 6 nights in Oct 2024

10/10 Excellent

Erika Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Second time staying here and we really like it, the only thing we don’t like much is the food options. Other than that the staff is great and super friendly and love how close it is to Quinta Avenida which is where everything is.
Stayed 7 nights in Oct 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and close to everything! Safe and beautiful hotel with excellent service, food and staff! I highly recommend!
Stayed 3 nights in Oct 2024