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Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

5.0 star property
Luxury resort on the beach, with 2 outdoor swimming pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

View from room
Tennis court
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
Winery
Premium bedding, down duvets, pillow-top beds, free minibar
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • All-inclusive
    All-inclusive
  • Breakfast available
    Breakfast available

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Presidential Suite, Multiple Beds, Balcony (Club)

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, Multiple Beds, Balcony (Club)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite, Multiple Beds, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, Multiple Beds, Balcony, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite, 2 Double Beds, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 2 Double Beds, Balcony, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 King Bed, Balcony (Premium, Plunge pool)

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 1 King Bed, Balcony (Premium, Plunge pool)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 2 Double Beds, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 2 Double Beds, Balcony, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 King Bed, Balcony (Club)

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 1 King Bed, Balcony (Club)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 1 King Bed, Balcony, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, Multiple Beds, Balcony (Premium)

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, Multiple Beds, Balcony (Premium)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite, 1 King Bed, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 1 King Bed, Balcony, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Multiple Beds, Balcony (Plunge pool)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite, 2 Double Beds, Balcony (Premium, Plunge pool)

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 2 Double Beds, Balcony (Premium, Plunge pool)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 King Bed, Balcony (Club Premium)

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 1 King Bed, Balcony (Club Premium)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room
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9.4 out of 10, Exceptional, (1538)
The price is €561
includes taxes & fees
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About the area

Map
Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 8 min drive - 3.3 km
  • Crococun Zoo - 12 min drive - 8.9 km
  • Puerto Morelos Beach - 15 min drive - 11.4 km
  • Puerto Morelos Town Square - 19 min drive - 13.2 km
  • Ojo de Agua Beach - 19 min drive - 13.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬20 min drive
  • ‪Dorado - ‬20 min drive
  • ‪Preferred Club Bar - ‬8 min drive
  • ‪Coco Café - ‬20 min drive
  • ‪Desires Music And Sports Bar - ‬20 min drive

About this property

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

Luxury boutique resort near Puerto Morelos Beach
Located close to Ojo de Agua Beach and Puerto Morelos Town Square, Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya provides free cooked-to-order breakfast, a marina and 2 poolside bars. With a white sand beach, beachfront dining and free beach cabanas, this resort is the perfect place to soak up some sun. Treat yourself to aromatherapy, a body wrap or a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. The health club offers yoga classes and fitness classes; other things to do include volleyball, scuba diving and sailing. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a beach bar and a rooftop terrace.
You'll also enjoy perks such as:
  • 2 outdoor pools with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Breakfast (surcharge), an outdoor tennis court and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), concierge services and a porter/bellboy
  • Guest reviews say great things about the helpful staff
Room features
All 90 rooms feature comforts, such as free international calls and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-friendly workspaces.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with designer toiletries and separate baths/showers
  • 43-inch flat-screen TVs with satellite channels
  • Furnished balconies or patios, wardrobes/cupboards and free extra beds

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Access to golf course
Golf green fees

Lessons/classes/games

Yoga

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Asian Fusion
  • Chiringuito
  • Ka'ax
  • La Canoa
  • Sikil

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,400 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • Built in 2001
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free international calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 9:00 AM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 170 per room (return)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive
Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya
Zoetry Paraiso Bonita Riviera
Zoetry Paraiso de la Bonita Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Frequently asked questions

Does Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya have a pool?

Yes, this property has 2 outdoor pools.

Is Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya pet-friendly?

Yes, Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 75 per pet, per night. Service animals are exempt from fees.

How much is parking at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

Self-parking and valet parking are free at this property.

What time is check-in at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

Check-in start time: 9:00 AM; check-in end time: anytime.

What time is check-out at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 170 per room applies.

Are there all-inclusive benefits at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya located?

Nestled on the beach, this Puerto Morelos resort is within 9 mi (15 km) of Puerto Morelos Beach, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Puerto Morelos Town Square. Ojo de Agua Beach and Moon Palace Golf Club are also within 9 mi (15 km).

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 300 out of 507 reviews" "
Rating 8 - Good. 108 out of 507 reviews" "
Rating 6 - Okay. 45 out of 507 reviews" "
Rating 4 - Poor. 25 out of 507 reviews" "
Rating 2 - Terrible. 29 out of 507 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cassandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was Not a 5 star property. Our butler service was practically non existent. The Private pool was so disgusting we never went in. The main pool was so freezing you could not stand to get in. The beach was the most filthy beach I have ever seen. This was the worst vacation ever! I have nothing good to say. I hated my time here and wish we never went. Don’t go here.
Stayed 4 nights in Dec 2023

2/10 Terrible

Marjan

Travelled with group
Disliked: Amenities, property conditions & facilities
Food was horrible. Menu didn’t match what was served. Check in horrible! Made us wait for 4 hours.
Stayed 4 nights in Dec 2023

6/10 Okay

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful & the staff was fantastic. The food and dining options were extremely disappointing. The beach area was also not the greatest.
Stayed 5 nights in Dec 2023

10/10 Excellent

Callista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2023

6/10 Okay

TERRY NORMAN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was very run down. We had to move rooms twice as we had leaky rooms with water and the property lacked details all over. This property is worn and needs to be retired. Sorry I booked this thinking it was going to be amazing for Zoetry highly disappointed.
Stayed 6 nights in Nov 2023

4/10 Poor

Domonique

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Nov 2023

8/10 Good

Robert, Langley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the food choices and quality, room experience, and staff friendliness were excellent. We experienced several food service slip ups with excessive wait times for food (breakfast order taking 1 hour). Otherwise food service excellent.
Stayed 5 nights in Nov 2023

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lost relic of the quiet personal resort feeling…you know: where the staff recognize YOU…give their attention to YOU…and want YOU to be perfectly content on enjoying the brief amount of time you may have scrounged away to briefly get away…again: the most important thing is YOU!! Gracias
Stayed 5 nights in Nov 2023

8/10 Good

Alexis

Liked: Cleanliness
Stayed 4 nights in Nov 2023

8/10 Good

Chona, Romeoville

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time stay in this property with my family and our furry. Friendly staff, good food, although there was no buffet options. It's better if they have buffets coz there's a long wait in all ala carte, that's why I only give 5 stars. Our furry enjoyed our stay. They are very pet friendly. We were able bring our dog without any problems. They gave us all our furry needs like bowls , comfy bed, and toy and treats. It's very quite, no entertainment though. We also enjoyed they're hydro therapy which was included in our stay. We love our 2 bedroom suite and plunge pool. Its so big and spacious and beautiful. Our butlers were so nice and helpful. I highly recommend this resort if you want quite and peaceful and just want to relax. And if you want to bring your precious furry, this is the resort for you.
Stayed 4 nights in Oct 2023

8/10 Good

Billy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is an excellent place to stay, our best so far, but there is room for improvement IMO. Staff is friendly and helpful, but attention to detail sometimes lacked. Room keys not working. Room service not bringing ice one day, no wash cloths one day, no coffee cups one day. Nothing major, and a message to the butler had it quickly corrected, but it is what it is. Just know, for all that it is, it's not for everyone. We purposely avoid the hotel district and the "spring break" type partiers. I paid more for Zoetry to try and price myself out of the drunks, and that worked, but in doing so, it seems we priced ourselves out of the fun as well. A "healing spa" we were told, there isn't even music at the pool. None. Everyone sits around in silence, sipping their drink, or reading. We had a little Bluetooth speaker we brought out one day and were immediately swamped by people happy to hear something other than waves. The staff warned us, noise is frowned upon, so keep it low. We were respectful of course (in our 50s), and by this time, there were more people flocked around our little speaker than the rest of the pool combined, so it was OK. Again, just something to be aware of. We will stay somewhere else next time. It's not bad, just not what I'm looking for. If cruises are the Walmart of vacations, Zoetry is the up-scale store in Pretty Woman. I don't want a wet Tshirt contest, but I'm also not at the library.
Stayed 5 nights in Nov 2023

10/10 Excellent

Wale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Oct 2023

10/10 Excellent

Lanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. It’s small, but mighty. The service is top notch. If you are looking for a peaceful and relaxing time. This is the place. Zoetrys focus is wellness and peace. We did not enjoy the beach area but love laying out at the pool. We took the sandbar catamaran tour to get some time in the clear water. Highly recommend the sushi bar and hydro therapy. When and if you sit down with someone to discuss all that zoetry offers you will be addressed with an opportunity to attend a sales pitch for something similar to a time share, but “not like a time share” we were informed. We declined and they are respectful of that. So we appreciated that, as even being approached about it was a surprise to us. But my family and I would go back to zoetry.
Stayed 4 nights in Oct 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous and eclectic, boutique resort. Incredible staff. Best food weve ever had at an all inclusive resort
Stayed 4 nights in Oct 2023

8/10 Good

Sariya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jimberto, Alain, Jordi, Mariano, Vic, Miguel, Enrique, and Dulce made it feel like we were all a part of big family. Yummy food, excellent bar and restaurant service, clean, quiet. My only concern is with the housekeeping. Our water bottles were not replaced even though we were told this is something we should expect.
Stayed 6 nights in Oct 2023

6/10 Okay

Rodolfo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Food is great
Stayed 8 nights in Sep 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Great service. Beach was not functional at all
Stayed 3 nights in Aug 2023

8/10 Good

Natoya M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

2/10 Terrible

Morvinia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this resort for me and my family was by far the worst resort we stayed at. It leads me to believe the reviews for this property are incentivized. From the time we arrived we requested a room upgrade due to us being platinum members, and we were told that they were not aware of any free upgrades for Orbitz platinum members. We had to wait for a manager to approve the upgrade after going back and forth with the front desk. The food was terrible with only on restaurant available for breakfast lunch and dinner. There were roaches running around in the lobby and in our room, as well as other bugs in our room. There was no entertainment or anything else to do at night for the guests. We literally had to go book a stay at another resort in the area. I will not stay at this resort again and do not recommend it for anyone. I truly believe I deserve a refund.

10/10 Excellent

Anna S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for couples and families, quiet, romantic. Superb food, the chef personally attends to any special requests.
Stayed 6 nights in Sep 2023

10/10 Excellent

Srinivasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not defiantly kids friendly , but I highly recommend if you aiming for wellness and stay away from crowded world .
Stayed 4 nights in Aug 2023

2/10 Terrible

Artem, Otis Orchards

Travelled with partner
Disliked: Staff & service
Stayed 4 nights in Sep 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Good Drinks - top shelf all around. There was a taquilla tasting and wine tasting hosted by Gabriel that was very informative and worth attending. Food - Breakfast, lunch & dinner were all great! Room - very spacious room with comfortable mattress. Plunge pool was also nice! A/C was freezing cold, which my wife didn't like. Pool wait staff - these guys were amazing! There was no swim up bar but the wait staff made sure there was a drink in your hand at all times! Wait staff - there were some great waiters and some average as well. The good definitely outweighed the bad. The Bad Entertainment - absolutely none. Even if there are no shows, a nice jazz band or musician would have been nice. Even playing Caribbean music throughout the resort would have been better than nothing. Fitness Center - horrible! The room was smaller than my garage and the equipment was outdated and rusty. Very disappointed. Restaurants - the options were few. One breakfast spot and two dinner spots. There was no buffet, which is important for us to grab something quick. The food took long to be served, although it tasted great! The pool side grill required patrons to come in casual attire. The Ugly After dinner, the resort pretty much shut down because there were no other options. The iguanas are literally all over the walking trail that leads to the rooms. I'm not sure what can be done to control them but it was like Jurassic Park! The resort decor reminded me of the set of the Brady B
Stayed 3 nights in Sep 2023