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"I booked a Deluxe cabin for 2. Got a pleasent surprise during the check-in as they provided an upgraded Premium cabin to me. The entire process from check-in to checkout including the to and fro transfer to the Cruise and the excursions was hassle free and nicely managed. The entire staff was very courteous and was able to help us out whenever needed. The food (breakfast, lunch and dinner) was also good, infact they also provided Indian food which was also a surprise for us. There are couple of...

"We were there about four nights after super typhoon Yagi devastated the area. Although very little was up and running around Halong Bay, the hotel was operating and we felt very fortunate to have a safe place with running water and electricity throughout our stay. I have the deepest admiration for all the staffs at the hotel for their resiliency and professionalism in the face of such chaos and destruction. A special thank to Pham Minh for always greeting us with a smile and for the...

"The Scarlet Pearl Cruise team were wonderful. The boat and food were excellent and family friendly as you explore the beautiful Ha Long Bay Area."

"Amazing cruise - safe, clean, luxury and felt very spoilt and looked after. Food was delicious and plentiful. The staff went out of their way to look after us. What a treat to experience the bay this way. "

"The Hotel is brand new! Very clean probably because it is still so new August 2024 is when this is written. There are very few guest here at this time as well so the staff definitely outnumbered the guest (at least this is what it felt like). Sauna and pool were excellent. The pool is as the photos depicts it. The rooms are in mint condition, the shower and bathrooms are very clean and very modern. Again everything seems brand new. Check in staff was prompt, spoke well enough english and was...

"Hands down best part of our Vietnam trip was Capella Cruise. The staff is what made our cruise so enjoyable as they all were extremely welcoming, knowledgeable, helpful, professional, personable and entertaining. The food was fantastic, squid fishing, kayaking, swimming, slide, was just perfect for my family. We had 3 adults, and 3 kids (10, 12, and 16 years old) and all 6 of us had an absolute blast. We stayed on the 2 night cruise to take advantage of visiting Cat Ba Island and boy were we...

"The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi"

"Truly a 5 Star experience from beginning until end. Modern cruise terminal, large transport boat and super friendly staff. Our server Alice was amazing throughout our meals. Jerry the manager was top notch and informative. My executive suite with balcony was modern, spacious and clean. Food was extensive with various options to choose from. Overall, I would highly recommend this overnight cruise in Ha Long."

"Excellent!"

"A fantastic stay and a fantastic trip. Would highly recommend. Thank you"

"Just spent one night here before our cruise. No issues to complain about. It was very quiet as typhoon hit last week so not sure if ppl cancelled their plans. Staff were attentive and for the price, would stay again."

"It was such a magical experience and we were sad that it ended "

"From the moment we entered the building we felt welcome. The hotel is conveniently located, has great views and is close to attractions. The room is spacious, clean with very comfortable beds. The breakfast is excellent. Staff are friendly and very accommodating making the stay most enjoyable. "

"Nice and clean hotel. The pool was amazing. The breakfast was one of the best in Vietnam. Highly recommended "