6/10 Okay
David, richmond
Travelled with family
2 Jan 2025
Liked: Cleanliness
Disliked: Amenities
This was such a disappointment as when we arrived we were told that the pool or hot tub was closing for the day as they closed early at 3pm. The pool and hot tub with the main reason we booked the hotel. They have an incredible view of the ocean. We checked in at 2 o’clock and they told us it was 30 minutes left to use the pool as they were closing at 3 PM. There was no flexibility and the attitude of the girl behind reception went from pleasant to awful as she did not make any concessions for me and my family. She was also unable to get a hold of any manager and just told us no. When I called earlier in the day, they said we could check in early and there was no mention of the pool or out of closing early. There’s also no mention from Expedia that this was going to be an issue as well.
David
Stayed 1 night in Jan 2025