6/10 Okay
Mehreen Anhar
15 Feb 2025
Liked: Property conditions & facilities
Disliked: Staff & service
We stayed for two nights. They provided complimentary water on the first night, and when the room was made up on our second day, they did not refill any water even though we had consumed the water provided the day before. We found a housekeeper right outside our door and asked for a refill of water and they asked us to use the two small bottles of water from the minibar (which of course will be charged).
We left for the day and did not think much and came back around 12am.
We realized we did not have any drinking water in the room anymore as we had finished the small waters from the minibar as well. We called reception asking for water and they stated that housekeeping closed at 11pm and the bar was closed as well. I asked whether that meant we couldn’t have any water and they replied yes.
I am unsure how this is acceptable that they cant provide us with water (we’d be okay even if they charged us for it, we were that desperate). We have travelled to over 20 countries and stayed at the best hotels and have never faced any crisis for drinking water in the room in all these years.
Mehreen Anhar
Stayed 1 night in Feb 2025