Sal Rei Holidays

Amenities can be improved but the staff are amazing- shout out to Hugo, Ioandy, the front desk and the restaurant staff who went beyond and above to make it a memorable vacation. I will definitely stay next time and recommend to others

A nice and vibrant environment, Lovely staff and fantastic customer service. The grounds are beautiful and spacious. Food was great...the salad, shrimps and fruit made me ill so i will avoid eating those foods on the cape verde island not just at the Riu. Next time i will book directly with Riu hotels online instead of through expedia. As Expedia charged my account and then said I had cancelled the booking. I was charged in addition to paying at the riu property on arrival. There was no cancellation i thorougly enjoyed my stay. So this was disappointing to know expedia had done this. Then sent a cancellation email as a resolution 3 days after i highlighted the addition payment it to them.

The property is new and beautiful, the staff friendly and helpful. but they have serious problems. There was no running water at all on 3 of 4 nights I stayed there and on 2 out of 4 afternoons. It was on and off the rest of the time. And not just my room but in restrooms by the restaurant etc. That may well be the lack of infrastructure on the very dry island that just doesn’t have enough water for everyone as opposed to the fault of the hotel itself but it is of course not what you expect at a 5 star hotel. It may not be a good idea to develop more tourism on the island. Other than that, my room wasn’t ready for check in before 5.30 which isn’t great. But they arranged a massage for me so it was fine.

Impressed with the level of service. Avid traveler and this Resort exceeded my expectations. Please consider VIP upgrades to have the opportunity to visit other affiliate resorts for dinning.

Excellent customer service. Food choices were amazing. Cleanliness was great. The property itself is dated, well maintained but dated for sure.